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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14880 Views

7 replies

11 likes

Security
  • 14880 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554539 Views

991 replies

116 likes

Account
  • 554539 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

Subscription?

So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????

Newbie

So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????

user-removed

Not applicable

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Samsung TV App not accepting sign in

The preinstalled Spotify app on my Samsung TV is not letting me log in. I joined Spotify last night using Facebook for my login. I have tried using my Facebook info to log in and it keeps saying it can't log me in.

Visitor

The preinstalled Spotify app on my Samsung TV is not letting me log in. I joined Spotify last night using Facebook for my login. I have tried using my Facebook info to log in and it keeps saying it c...

321 Views

0 replies

0 likes

Login
  • 321 Views
  • 0 replies
  • 0 likes

Playlist empty!!!

So i've a shared paylist with a friend of mine and all of the sudden it's empy! It's only showing a track i've added two days ago, all the other tracks are gone. The playlist isn't showing in the playlist recovey page. Can somebody help me? name of t...

Casual Listener

So i've a shared paylist with a friend of mine and all of the sudden it's empy! It's only showing a track i've added two days ago, all the other tracks are gone. The playlist isn't showing in the pla...

Beano_Lad

Regular

383 Views

3 replies

0 likes

Account
  • 383 Views
  • 3 replies
  • 0 likes

Student Discount

I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting charged when i still dont have premium next steps??

Newbie

I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting c...

MattSuda

Spotify Star

294 Views

1 replies

0 likes

Account
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Spotify Account Disabled

Hello spotify team,*THIS IS POSTED FROM A NEW ACCOUNT*Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a long time ago, therefore this had lead the spotify team d...

Casual Listener

Hello spotify team, *THIS IS POSTED FROM A NEW ACCOUNT* Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a lo...

bynheung

Casual Listener

285 Views

1 replies

0 likes

Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium

The Web page won't load after I select reason for wanting to cancel subscription to Premium

Newbie

The Web page won't load after I select reason for wanting to cancel subscription to Premium

MauriceMV

Spotify Star

852 Views

5 replies

0 likes

Account
Premium
Subscription
  • 852 Views
  • 5 replies
  • 0 likes

Delete free account

HiI want to delete my Spotify free account and create another using an email address rather than logging in via Facebook.How do I do this?Cheers

Casual Listener

Hi I want to delete my Spotify free account and create another using an email address rather than logging in via Facebook. How do I do this? Cheers

jean3601

Community Legend

305 Views

3 replies

0 likes

Account
Free
  • 305 Views
  • 3 replies
  • 0 likes

I was charged $29.71 and dont have spotify

I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyone, in the community forum, really???? Someone bett...

Casual Listener

I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyo...

vheisler1

Casual Listener

209 Views

1 replies

0 likes

Account
  • 209 Views
  • 1 replies
  • 0 likes

Possible move from Google Play to Spotify

Dear Spotify Support,I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify.At the moment, I am a Google Play user but it's not integrated with MusicXMatch. As far as I know, Spotify...

Music Fan

Dear Spotify Support, I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify. At the moment, I am a Google Play user but it's...

jean3601

Community Legend

423 Views

3 replies

0 likes

Account
Other
  • 423 Views
  • 3 replies
  • 0 likes

Solved!! Lost my Spotify account due to linking a second account on same Facebook

I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and listen to my so beloved playlist which I had on that accou...

Casual Listener

I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and liste...

2565030789

Casual Listener

3488 Views

6 replies

0 likes

  • 3488 Views
  • 6 replies
  • 0 likes

My account is being hacked! Please help, thanks!

My account is being hacked. I could not use my spotify while the hacker is using T_T

Newbie

My account is being hacked. I could not use my spotify while the hacker is using T_T   

Ox1

Roadie

275 Views

2 replies

0 likes

Security
  • 275 Views
  • 2 replies
  • 0 likes

i use MOL for buying spotify premium.still showing free user

I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.still showing free user. Any help would be good.thank...

Newbie

I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.st...

Ox1

Roadie

382 Views

2 replies

0 likes

Premium
  • 382 Views
  • 2 replies
  • 0 likes

Spotify Family membership

Hi I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled? All the best,Leo

Newbie

Hi   I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled?  &...

Ox1

Roadie

274 Views

1 replies

0 likes

Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

3 Month Premium 0,99 allready payed but no connect

Hello,I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this?Any Idea?Thank you!Paul

Visitor

Hello, I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this? ...

Ox1

Roadie

302 Views

1 replies

0 likes

Account
Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Signing Up for 3 Months - Postal Code Issue

Hey, wanting a response from Spotify staff here. I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps telling me to enter a valid postal code. I'm in Canada, on ...

Casual Listener

Hey, wanting a response from Spotify staff here.   I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps t...

richmodadm

Newbie

845 Views

3 replies

0 likes

Premium
  • 845 Views
  • 3 replies
  • 0 likes

Solved!! How do I add my family members on Sprint Spotify

I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify

Newbie

I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify

miss_looney

Casual Listener

893 Views

2 replies

0 likes

  • 893 Views
  • 2 replies
  • 0 likes

Why cant i charge spotify to my phone bill (sprint)

I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill

Newbie

I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill

miss_looney

Casual Listener

1527 Views

3 replies

0 likes

  • 1527 Views
  • 3 replies
  • 0 likes

Store offline music in SD card

Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this

Newbie

Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this

Rieux75

Casual Listener

407 Views

2 replies

0 likes

Other
  • 407 Views
  • 2 replies
  • 0 likes

Errors: Error Code 6 and 18

Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18").If anybody knows how can I do, I would be so glad with him. Thank you!

Newbie

Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18"). If anybody knows how can...

MauriceMV

Spotify Star

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

Changing password

I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn password

Casual Listener

I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn passwo...

Frecklez45

Casual Listener

278 Views

2 replies

0 likes

Account
Login
  • 278 Views
  • 2 replies
  • 0 likes