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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399384 Views
  • 952 replies
  • 107 likes
  • Account
  • 399384 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172057 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172057 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99236 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99236 Views
  • 68 replies
  • 10 likes

Premium with rogers

Im with rogers ans cannot get my premium account why

  • Newbie
  • Im with rogers ans cannot get my premium account why
  • 110 Views
  • 0 replies
  • 0 likes
  • Premium
  • 110 Views
  • 0 replies
  • 0 likes

Trying to change my credit card details no update details

Hello Could someone kindly help me. I need to update my credit card . I have followed the "support help FAQ" I have logged in I have then clicked subscription over view it tells me what subscription I have being perimium and when the next payment wil...

  • Visitor
  • Hello   Could someone kindly help me.   I need to update my credit card . I have followed the "support help FAQ" I have logged in I have then clicked subscription over view it tells me ...
  • driveflanger
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Why are you charging me still?

I cancelled my spotify account a while back and your website says I am using Free spotify. So why have I been charged for the last 12 months? My bank mentioned it today and that is absurd. You're also charging me twice a month for this. I am going to...

  • Casual Listener
  • I cancelled my spotify account a while back and your website says I am using Free spotify. So why have I been charged for the last 12 months? My bank mentioned it today and that is absurd. You're als...
  • liamaguiar
  • Newbie
  • 670 Views
  • 15 replies
  • 0 likes
  • 670 Views
  • 15 replies
  • 0 likes

From premium to student subscription

I took advantage of the 2 months free spotify premium when signing up through paypal but having been charged £9.99 today I realised I had meant to change the subscription to a student one using my unidays ID, is there still a way to do this or would ...

  • Casual Listener
  • I took advantage of the 2 months free spotify premium when signing up through paypal but having been charged £9.99 today I realised I had meant to change the subscription to a student one using my un...
  • sophie_b95
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Songs in different countries

Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find. I'm just wondering why some artists might have 9/10 albums on Spotify in my country and the last album is "not available in my country". Wh...

  • Regular
  • Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find.   I'm just wondering why some artists might have 9/10 albums on Spotify in my c...
  • puyakasha
  • Newbie
  • 37204 Views
  • 8 replies
  • 0 likes
  • 37204 Views
  • 8 replies
  • 0 likes

Solved!! Cannot login to Spotify Program

I can log in to my Spotify account in a web browser, but to listen to music a program was installed on my computer. This program asks me to login but won't accept my login credentials. I have reset my password twice, both times the new passwords work...

  • Casual Listener
  • I can log in to my Spotify account in a web browser, but to listen to music a program was installed on my computer. This program asks me to login but won't accept my login credentials. I have reset m...
  • ameshughes29
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • Login
  • 340 Views
  • 2 replies
  • 0 likes

payment

i did a payment from brazil, it cost 14,90 reais, it debit from my bank like 2 times 10 reais... something its wrong and i need some help

  • Casual Listener
  • i did a payment from brazil, it cost 14,90 reais, it debit from my bank like 2 times 10 reais... something its wrong and i need some help
  • OviiiOne
  • Community Legend
  • 337 Views
  • 4 replies
  • 0 likes
  • Premium
  • 337 Views
  • 4 replies
  • 0 likes

Can't change my country

Hi, I have tried to change my country, but it is not possible. I am using a Danish paypal account, I have removed DNS service on my computer and still not have the opportunity to change my accounts country. I have tried to edit my profile but it tell...

  • Newbie
  • Hi,   I have tried to change my country, but it is not possible. I am using a Danish paypal account, I have removed DNS service on my computer and still not have the opportunity to change...
  • 98 Views
  • 0 replies
  • 0 likes
  • Account
  • 98 Views
  • 0 replies
  • 0 likes

HELP i cant login to my old account

well on my phone its saying ""you can only use spotify abroad for only 14 days" i tried logging from pc and its sayin "Oops! Something went wrong, please try again or check out our help area" i need urgent help cus all my songs around 250 are there i...

  • Newbie
  • well on my phone its saying ""you can only use spotify abroad for only 14 days" i tried logging from pc and its sayin "Oops! Something went wrong, please try again or check out our help area" i need ...
  • 305 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 305 Views
  • 0 replies
  • 0 likes

Charged my account twice and still no premium?!

I tried to apply for the student premium and it said that it failed so I gave up. Today I checked my bank account and it said I was charged twice $4.99 each time on 10/19.... And I still don't have premium. This needs to be fixed now please. And you ...

  • Newbie
  • I tried to apply for the student premium and it said that it failed so I gave up. Today I checked my bank account and it said I was charged twice $4.99 each time on 10/19.... And I still don't have p...
  • 106 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 106 Views
  • 0 replies
  • 0 likes

Getting charged and dont have premium

Need to cancel my premium service someone help !! Could someone email me at xxxosrk@gmail. Com

  • Newbie
  • Need to cancel my premium service someone help !! Could someone email me at xxxosrk@gmail. Com
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
  • 125 Views
  • 0 replies
  • 0 likes

Buying Spotify Giftcards in Ireland?

Hey guys, Im looking to buy hard copys of Spotify Giftcards (i.e not the e-cards) in Ireland. Tesco have discontinued them, does anybody know where to buy them? Thanks, Andy

  • Newbie
  • Hey guys,     Im looking to buy hard copys of Spotify Giftcards (i.e not the e-cards) in Ireland.   Tesco have discontinued them, does anybody know where to buy them?   Tha...
  • Ox1
  • Roadie
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

eliminar cuenta

Hola quiero borrar por completo mi cuenta de spotify. Como se hace?

  • Casual Listener
  • Hola quiero borrar por completo mi cuenta de spotify. Como se hace?
  • user-removed
  • Not applicable
  • 1178 Views
  • 7 replies
  • 0 likes
  • Account
  • 1178 Views
  • 7 replies
  • 0 likes

Solved!! Delete Facebook Data from Spotify Email Account

Hi everyone, I have a spotify premiun account created with email log in. My wife somehow managed to link her FB to my spotify, so now my spotify has her FB name and profile picture. We already deleted the spotify app from her FB and searched the spot...

  • Casual Listener
  • Hi everyone,   I have a spotify premiun account created with email log in. My wife somehow managed to link her FB to my spotify, so now my spotify has her FB name and profile picture. We alrea...
  • jonasherdegen
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 486 Views
  • 3 replies
  • 0 likes

Inactive Facebook account

Hello, My facebook account has been inactivated and I was only using it for Spotify, is it possible to get a "normal" login to my Spotify account, I am still a premium customer. FB account: {Snipped} - per community terms and to keep you from getting...

  • Newbie
  • Hello, My facebook account has been inactivated and I was only using it for Spotify, is it possible to get a "normal" login to my Spotify account, I am still a premium customer. FB account: ...
  • kbrooksc
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Login
  • 231 Views
  • 1 replies
  • 0 likes

cannot login to my account

Spotify y was logged out of and i was connected through fabook before and had no problems logging back into spotify through facebook. Resently it keeps saying error has accoured already have existing account. What should i do to be able to get back i...

  • Newbie
  • Spotify y was logged out of and i was connected through fabook before and had no problems logging back into spotify through facebook. Resently it keeps saying error has accoured already have existing...
  • kbrooksc
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Cant buy Gift Card!

Hi, i cant buy a gift card, the page just reloads, nothing happens.However i bought 2 and cant buy a third. Tried diffrent accounts, browsers and computers. Chrome is primary.

  • Casual Listener
  • Hi, i cant buy a gift card, the page just reloads, nothing happens. However i bought 2 and cant buy a third.   Tried diffrent accounts, browsers and computers.   Chrome is primary.
  • Pricilla
  • Spotify
  • 242 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 3 replies
  • 0 likes

Where is the zip code

Hi, I'm currently in vacation in Florida (i'm originally from switzerland) And i just bought a spotify premium code in a Best Buy, and it didn't work at first. I then changed the country of my account and then worked but then asked me for a zip code?...

  • Newbie
  • Hi,  I'm currently in vacation in Florida (i'm originally from switzerland) And i just bought a spotify premium code in a Best Buy, and it didn't work at first. I then changed the country of my...
  • kbrooksc
  • Community Legend
  • 1881 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1881 Views
  • 1 replies
  • 0 likes

Cancelled Premium Subscription

Hi I cancelled my Premium subscription way earlier and I still got charged. Can you please refund me. My Email is : michael.wanyoike@gmail.com I cancelled my Subscription on the 13th of October. I have cancelled it again today 19th of October. 19 Oct...

  • Newbie
  • Hi    I cancelled my Premium subscription way earlier and I still got charged. Can you please refund me.   My Email is : michael.wanyoike@gmail.com    I cancelled my Su...
  • kbrooksc
  • Community Legend
  • 1002 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 1002 Views
  • 1 replies
  • 1 likes

Paid for Premium but I'm still on Free!

Hi, I need help.I recently purchased the Spotify premium at $9.90. When I go into my app, it still says I'm free.I then went to log out and logged back in, it still says I'm free. I went to delete the app and reinstalled it and logged back in, I'm st...

  • Newbie
  • Hi, I need help. I recently purchased the Spotify premium at $9.90. When I go into my app, it still says I'm free. I then went to log out and logged back in, it still says I'm free. I went to delet...
  • kbrooksc
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes