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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653667 Views

13 replies

4 likes

Account
  • 653667 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734067 Views

18 replies

29 likes

  • 734067 Views
  • 18 replies
  • 29 likes

trying to set up my student account

I'm trying to set up my student account and it didn't go through animated of verifying that I'm a student and I was charged three times of 4.99 please help with a refund and activating my premium account

Newbie

I'm trying to set up my student account and it didn't go through animated of verifying that I'm a student and I was charged three times of 4.99 please help with a refund and activating my premium acc...

Merik

Community Legend

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Delete activitiy

I have an activity in the menu, and i can't delete it.How can I remove it?

Visitor

I have an activity in the menu, and i can't delete it. How can I remove it?  

jean3601

Community Legend

196 Views

1 replies

0 likes

Account
Other
Premium
  • 196 Views
  • 1 replies
  • 0 likes

Travelled to new country, account disappears after a month

Hello - A month ago I traveled to Italy and at the time had spotify premium. About a week ago, I was sent a notification that I needed to update my payment information. When I went to log into spotify through facebook to update my payment information...

Newbie

Hello -    A month ago I traveled to Italy and at the time had spotify premium. About a week ago, I was sent a notification that I needed to update my payment information. When I went to ...

147 Views

0 replies

0 likes

Account
  • 147 Views
  • 0 replies
  • 0 likes

Nombre a mostrar y pago por paypal

Bueno quiero usar el nombre que tiene la cuenta pero anteriormente vincule la cuenta con facebook y al desvincularla sigue usando el nombre de facebook y lo otro es que no puedo realizar pago via paypal en chile

Newbie

Bueno quiero usar el nombre que tiene la cuenta pero anteriormente vincule la cuenta con facebook y al desvincularla sigue usando el nombre de facebook y lo otro es que no puedo realizar pago via pay...

268 Views

0 replies

0 likes

Account
Subscription
  • 268 Views
  • 0 replies
  • 0 likes

How will you take my Paypal Payment?

My premium subscription is coming up in a few days and I'm paying via Paypal. How will you take the money?Will you take it the card attatched to my Paypal or do you take it from my Paypal Wallet balance if it's there?PS: I'm in the UK. If that change...

Newbie

My premium subscription is coming up in a few days and I'm paying via Paypal. How will you take the money? Will you take it the card attatched to my Paypal or do you take it from my Paypal Wallet ba...

199 Views

0 replies

1 likes

Account
Premium
Subscription
  • 199 Views
  • 0 replies
  • 1 likes

Need help please! FB/CSR related

Someone else was logged into my browser from months ago and I didn't know. My friend sent me a premium invite and it's now connected to the wrong account. I used the contact form but it's obviously attached to the wrong email. I put in the message to...

Visitor

Someone else was logged into my browser from months ago and I didn't know. My friend sent me a premium invite and it's now connected to the wrong account. I used the contact form but it's obviously a...

jean3601

Community Legend

196 Views

1 replies

0 likes

Account
Other
  • 196 Views
  • 1 replies
  • 0 likes

Help

I got double charged by Spotify today both amounts off $5.99, I was trying to get my brother his spotify account and pay for it with my card but the page would not let me go further when it was asking me about his school history how can they charge m...

Casual Listener

I got double charged by Spotify today both amounts off $5.99, I was trying to get my brother his spotify account and pay for it with my card but the page would not let me go further when it was askin...

Queenleslliyy

Casual Listener

242 Views

2 replies

0 likes

Subscription
  • 242 Views
  • 2 replies
  • 0 likes

Premium Invite Issues

Sorry to hijack this topic but I need help and can't seem to post my own topic my friend sent me a premium invite and I created an account via my phone browser. Months ago my ex out of all people logged into his account on my phone and apparently it ...

Visitor

Sorry to hijack this topic but I need help and can't seem to post my own topic   my friend sent me a premium invite and I created an account via my phone browser. Months ago my ex out of all...

user-removed

Not applicable

329 Views

5 replies

0 likes

Account
Premium
  • 329 Views
  • 5 replies
  • 0 likes

Starbucks Partner Trying to Transfer Existing Subscription

Hey folks, I have been a long time member of the Spotify community. When I heard that Starbucks was going to begin providing partners a free subscription, I was pumped to say the least. My current concern is that I have an existing 12 month subscript...

Newbie

Hey folks,   I have been a long time member of the Spotify community. When I heard that Starbucks was going to begin providing partners a free subscription, I was pumped to say the least. My c...

user-removed

Not applicable

524 Views

1 replies

0 likes

Subscription
  • 524 Views
  • 1 replies
  • 0 likes

Wrong Facebook account under username

Out of the blue my spotify has been displaying my username as an old deactivated facebook account I made years ago. I've tried disconnecting from facebook, reconnecting to my actual facebook. I've tried changing my spotify email, facebook email on bo...

Regular

Out of the blue my spotify has been displaying my username as an old deactivated facebook account I made years ago.   I've tried disconnecting from facebook, reconnecting to my actual facebook...

user-removed

Not applicable

421 Views

4 replies

0 likes

Account
Login
  • 421 Views
  • 4 replies
  • 0 likes

Sin recibo de pago ni cuenta premium

Pague 3 meses premium por 9 pesos mexicanos cada uno pero no llego recibo al correo y el cargo a la tarjeta fue hecho 3 veces. La cuenta sigue sin premium y aun no recibo el comprobante de pago.

Casual Listener

Pague 3 meses premium por 9 pesos mexicanos cada uno pero no llego recibo al correo y el cargo a la tarjeta fue hecho 3 veces. La cuenta sigue sin premium y aun no recibo el comprobante de pago.

DasPeter

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Charged for Premium (no receipt, not showing up)

I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did not receive a receipt and it is not showing up on my acc...

Newbie

I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did ...

osornios

Spotify Star

786 Views

5 replies

0 likes

Premium
Subscription
  • 786 Views
  • 5 replies
  • 0 likes

Can't seem to add anymore songs to 1 of my playlists

Just added about 8 songs to playlist and they are not there! That playlist has over 9hrs of playing and I think about 154 songs on it. Is there a limit???? Surely not that low.

Casual Listener

Just added about 8 songs to playlist and they are not there! That playlist has over 9hrs of playing and  I think about 154 songs on it. Is there a limit???? Surely not that low.

stavkaz

Casual Listener

415 Views

4 replies

0 likes

Premium
  • 415 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Crashes After Log-in

Hey guys! So Spotify keeps crashing everytime I try to launch it after signing in. I have tried uninstalling + reinstalling (yes, including clearing my appdata - even had to do it in safe mode). Once I reinstall it, it doesn't crash at login, but onc...

Casual Listener

 Hey guys!   So Spotify keeps crashing everytime I try to launch it after signing in. I have tried uninstalling + reinstalling (yes, including clearing my appdata - even had to do it in s...

riggzilla

Casual Listener

4085 Views

4 replies

0 likes

Login
  • 4085 Views
  • 4 replies
  • 0 likes

Starred

is there a easy way to get my music from Starred into a normal playlist please????

Newbie

is there a easy way to get my music from Starred into a normal playlist please????

Ox1

Roadie

251 Views

1 replies

0 likes

Desktop
  • 251 Views
  • 1 replies
  • 0 likes

Student subscription

My student subscription payment went through already but Spotify doesn't recognize my school. It charged me the money but I don't have premium, so is there a way I could get a refund? Sign in under a different college?

Newbie

My student subscription payment went through already but Spotify doesn't recognize my school. It charged me the money but I don't have premium, so is there a way I could get a refund? Sign in under a...

DasPeter

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

WHY DOESNT SPOTIFY HAVE A CUSTOMER SUPPORT PHONE LINE??????

Okay so. I started off using spotify premium with a student discount, being charged 4.99 a month. When I recently checked my account, it was charging me the normal 9.99. So I contacted their "help" e-mail, only to recieve automoated messages that wer...

Casual Listener

Okay so. I started off using spotify premium with a student discount, being charged 4.99 a month. When I recently checked my account, it was charging me the normal 9.99. So I contacted their "help" e...

aylastern

Newbie

699 Views

3 replies

1 likes

Subscription
  • 699 Views
  • 3 replies
  • 1 likes

Delete old account (got new premium account)

Hi, I recently got a premium account and would like to connect it to my facebook. But A LONG time ago I signed up through facebook for a free account and never used it. Anyways, I have tried to use the contact form but i'm going in circles when i cli...

Casual Listener

Hi, I recently got a premium account and would like to connect it to my facebook. But A LONG time ago I signed up through facebook for a free account and never used it. Anyways, I have tried to use t...

Redstripe29

Casual Listener

247 Views

2 replies

0 likes

Account
  • 247 Views
  • 2 replies
  • 0 likes

I bought Spotify premium but it's not working?

I just paid for Spotify premium it said everything was successful and I even got a receipt from iTunes. However my account isn't showing as premium and I have to listen to ads after each song.

Newbie

I just paid for Spotify premium it said everything was successful and I even got a receipt from iTunes. However my account isn't showing as premium and I have to listen to ads after each song.

DasPeter

Community Legend

224 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 224 Views
  • 1 replies
  • 0 likes

Ugh

I was charged twice today but worst of all I didn't even get premium! It says free and it won't let me use any of the premium features

Casual Listener

I was charged twice today but worst of all I didn't even get premium! It says free and it won't let me use any of the premium features

DasPeter

Community Legend

180 Views

1 replies

0 likes

Premium
  • 180 Views
  • 1 replies
  • 0 likes