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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420080 Views
  • 965 replies
  • 108 likes
  • Account
  • 420080 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185797 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185797 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103233 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103233 Views
  • 69 replies
  • 10 likes

Default playlist

So yesterday I deleted all my songs thinking I was clearing the play queue. Stupid me. Spotify offers the option (very nice) to restore deleted playlist but can not restore these deleted songs. Clicking the "+" for a song will save this under songs a...

  • Gig Goer
  • So yesterday I deleted all my songs thinking I was clearing the play queue. Stupid me.   Spotify offers the option (very nice) to restore deleted playlist but can not restore these deleted son...
  • edweerdt
  • Gig Goer
  • 1076 Views
  • 1 replies
  • 0 likes
  • Account
  • 1076 Views
  • 1 replies
  • 0 likes

Can't pay with Paypal

Hello,I recently tried to pay for the premium subscription with Paypal, but it kept telling me that the transition could not take place. My dad was doing it for me so his Paypal account was being used, therefore the email, name, age and different inf...

  • Newbie
  • Hello, I recently tried to pay for the premium subscription with Paypal, but it kept telling me that the transition could not take place. My dad was doing it for me so his Paypal account was being u...
  • 287 Views
  • 0 replies
  • 0 likes
  • Premium
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! Delete account

Please delete this account! Thanks

  • Casual Listener
  • Please delete this account! Thanks
  • b4sti
  • Casual Listener
  • 585 Views
  • 4 replies
  • 0 likes
  • Account
  • 585 Views
  • 4 replies
  • 0 likes

Paying for Spotify premium but relaized there's a student discount I can get!

I see Spotify offers a student discount.....how do I get in on that? I'm a current student and already pay for premium! If I understand the website faq's they say to unsubscribe and subscribe all over WITH the discount?!? is there an easier way? I do...

  • Regular
  • I see Spotify offers a student discount.....how do I get in on that? I'm a current student and already pay for premium! If I understand the website faq's they say to unsubscribe and subscribe all ove...
  • Ox1
  • Roadie
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Någon har bytt mitt lösenord

Hejsan!Jag får ingen hjälp någonstans!? Någon har hackat mitt konto och bytt mitt lösenord. Jag vill ha tillbaka mitt konto som jag betalar för. Jag kommer in via min Facebook men kan inte ändra lösenord eftersom personen som hackat min Spotify har d...

  • Newbie
  • Hejsan! Jag får ingen hjälp någonstans!? Någon har hackat mitt konto och bytt mitt lösenord. Jag vill ha tillbaka mitt konto som jag betalar för. Jag kommer in via min Facebook men kan inte ändra lö...
  • 302 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 302 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm abroad!

Hi, My spotify worked fine for the last month but then when I re-opened it I think, a few weeks ago, it required me to log in again. BTW I logged in using my facebook account. Then after I logged it, a message appeared saying I can only use spotify a...

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  • Regular
  •   Hi,   My spotify worked fine for the last month but then when I re-opened it I think, a few weeks ago, it required me to log in again. BTW I logged in using my facebook account. Then a...
  • PeterJNB15
  • Regular
  • 493 Views
  • 4 replies
  • 0 likes
  • Free
  • 493 Views
  • 4 replies
  • 0 likes

Can't access my premium account

I have purchased premium on my ps4 but I can't access it on my phone.

  • Casual Listener
  • I have purchased premium on my ps4 but I can't access it on my phone.
  • OviiiOne
  • Community Legend
  • 312 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 312 Views
  • 4 replies
  • 0 likes

Monthly billing

My tech tried to set up my business to play music through spotify in my store, it would not however accept my details and has subsequently deleted me from being able to access spotify at all. I am paying monthly premium fees and need this subscriptio...

  • Newbie
  • My tech tried to set up my business to play music through spotify in my store, it would not however accept my details and has subsequently deleted me from being able to access spotify at all. I am pa...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

I STILL WANT TO DELETE MY ACCOUNT

i WILL DO THIS UNTIL SOMEONE TELLS ME HOW TO DELETE MY ACCOUNT.SO THIS IS NOT AN OFFICIAL SUPPORT? BUT AN OFFICIAL SUPPORT DOESN'T EXIST? REALLY A RELIABLE COMPANY.

  • Casual Listener
  • i WILL DO THIS UNTIL SOMEONE TELLS ME HOW TO DELETE MY ACCOUNT. SO THIS IS NOT AN OFFICIAL SUPPORT? BUT AN OFFICIAL SUPPORT DOESN'T EXIST? REALLY A RELIABLE COMPANY.
  • user-removed
  • Not applicable
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
  • 237 Views
  • 2 replies
  • 0 likes

Cancelled Subscription, I want a REFUND. Tweeted at @Spotify,@SpotifyCares, & @SpotifyUSA

Yea, I'm getting pretty frustrated right now with the level of customer service I'm receiving............. I tried filling out a "Contact Form" to get help with my issue and the hyperlink just reverts me back to the Support page. I've tweeted at @Spo...

  • Newbie
  • Yea,   I'm getting pretty frustrated right now with the level of customer service I'm receiving.............   I tried filling out a "Contact Form" to get help with my issue and the hyp...
  • alban13
  • Casual Listener
  • 272 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 272 Views
  • 1 replies
  • 1 likes

Charged for trial

I signed up for a 60 day free trial and was charged anyway. Please refund my credit card.

  • Visitor
  • I signed up for a 60 day free trial and was charged anyway.  Please refund my credit card.  
  • 124 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 0 replies
  • 0 likes

payment added to phone bill

I would like to stop having my payment added to my phone Bill and come straight off my bank as it adds vat to it how do I do this?

  • Newbie
  • I would like to stop having my payment added to my phone Bill and come straight off my bank as it adds vat to it how do I do this?
  • KatesHere
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 1 replies
  • 0 likes

country change and premium account

hello i am from canada and i have premium account from tommorow for 3 months i go to greece and i want to change the country to greece , i have subscription premium for 2 months more if i change country i lose this premium account?

  • Newbie
  • hello   i am from canada and i have premium account  from tommorow  for 3 months i go to greece and i want to change the country to greece , i have  subscription ...
  • KatesHere
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

I have to cancel premium but forgot e-mail and password

On my old account I had test premium but now I don't want it anymore and I forgot my email an password I used but spotify carges me 9.99 every month what can I do to cancel it without knowing eemail and password?

  • Casual Listener
  • On my old account I had test premium but now I don't want it anymore and I forgot my email an password I used but spotify carges me 9.99 every month what can I do to cancel it without knowing eemail ...
  • arminia12345
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Account got deleted

My friend tried to access her account earlier today, and she said she was unable to connect. I tried connecting to it and realised the username and the email didn't even exist in Spotify's database. Any ideas? Thanks in advance.

  • Casual Listener
  • My friend tried to access her account earlier today, and she said she was unable to connect. I tried connecting to it and realised the username and the email didn't even exist in Spotify's database. ...
  • Bluestone
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • Account
  • 256 Views
  • 2 replies
  • 0 likes

Can log onto website, but *not* into app - WTH?

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...

  • Visitor
  • I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...
  • Jojo131083
  • Newbie
  • 2993 Views
  • 15 replies
  • 0 likes
  • 2993 Views
  • 15 replies
  • 0 likes

emailing saying card about to expire

Hello. This may have been posted before...Just received an email stating that my card is about to expire and that I should update to continue receiving Premium.the odd thing is that my card doesn't expire until APRIL 2016.Can someone enlighten me? a ...

  • Casual Listener
  • Hello. This may have been posted before... Just received an email stating that my card is about to expire and that I should update to continue receiving Premium. the odd thing is that my card doesn...
  • missfilly
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Spotify premium

Hey everyone.I'm currently on a $99.99 plan and I made a spotify account using my Facebook page. I had to delete my Facebook page because I was getting harassed, I didn't no that if I deleted my Facebook account that my spotify account would be gone....

  • Newbie
  • Hey everyone. I'm currently on a $99.99 plan and I made a spotify account using my Facebook page. I had to delete my Facebook page because I was getting harassed, I didn't no that if I deleted my Fa...
  • 162 Views
  • 0 replies
  • 0 likes
  • Premium
  • 162 Views
  • 0 replies
  • 0 likes

Trouble confirming Student credentials to get Premium , tried everything

I tried to verify eligibility on all likes provided I go to the University of Texas at El Paso ( Utep) if that helps

  • Newbie
  • I tried to verify eligibility on all likes provided  I go to the University of Texas at El Paso ( Utep) if that helps
  • 189 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 189 Views
  • 0 replies
  • 0 likes