Weโre sorry if youโre being charged multiple times. Nobody likes unexpected surprises on their bank statements.
But good news: this is easy to put right. The first step is figuring out why youโre being charged twice in the first place:
If the charges occurred at or nearly the same time
If youโre a new subscriber, this can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.
What to do: You donโt need to do anything. The second payment is automatically applied to your next month, and you wonโt be charged again until the month after. You can check this on your subscription page.
If the charges occurred on different dates
This means you likely have more than one Spotify account.
- Check with your friends/family to see if anyone you know subscribed with your payment details.
-
Make sure you havenโt started an additional Spotify Premium subscription.
What to do: We send a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription.
If you recently upgraded your subscription to Spotify Family
When you upgrade a Premium account to Spotify Family (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual โ even be in the same month.
If you still need help
Get in touch through our contact form. Please include as much information (except password) as you can in your message.
