Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Olá!
Gostaria de saber por que as pessoas do meu plano familiar premium não possuem a opção de importar suas músicas no spotify.
Hi!
I would like to know why the people on my premium familiar plan cannot import their music on their spotify.
Oi @BrunoMorimoto, tudo bom?
Vc é o Administrador do plano?
Se sim, por favor clique no link abaixo e confira se as contas dos membros estão ativas. Se sim, eles estarão com todos os recursos Premium disponíveis.
https://www.spotify.com/us/account/subscription/
Mas vc está como Premium, correto?
Então é só conferir seus dados e usá-los pra fazer o log in nos aparelhos que vc tiver o app instalado.
E envie novamente os convites para os membros que não estiverem ativos.
Boa Tarde, a minha conta esta ativa no Spotify premium da familia e mesmo assim nao aparece pra mim o Botao de importar musicas, o que devo fazer?
Oi @visionsofmanito, tudo bom?
Quando você clica no link abaixo sua conta aparece como Premium?
https://www.spotify.com/br/account/overview/
Qual dispositivo está usando pra acessar o Spotify?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…