Playlist does not show immedately

[Test2]

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song.  If you go to Your Library > Playlists, it shows.  Then go back and add any song, and now this playlist shows always.

I have deleted and reinstalled the app.  It also happens to another premium Spotify user like myself, on iOS for the same playlist.

I contacted support via live chat and it was a miserable expereince for 35 minutes with dumb answers and poor communication.  They did give me a test login to which I was able to reproduce the issue in.  I cannot find a way to email them instead.

Any suggestions?  Thank you.

[osornios]

Hey @Test2,

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.