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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80405 Views

9 replies

2 likes

Account
Login
  • 80405 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653844 Views

13 replies

4 likes

Account
  • 653844 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734280 Views

18 replies

29 likes

  • 734280 Views
  • 18 replies
  • 29 likes

Assinatura paga porem pausada

Minha assinatura foi paga a quase um mês, porem com dois dias de atraso e mesmo paga ela foi pausada, o que eu faço?

Newbie

Minha assinatura foi paga a quase um mês, porem com dois dias de atraso e mesmo paga ela foi pausada, o que eu faço?

Amancio01

Newbie

898 Views

2 replies

0 likes

  • 898 Views
  • 2 replies
  • 0 likes

Tengo cuenta Premium y aparece como Gratis

Hola! Un familiar me invitó a ser parte de su pack Premium y hasta el día de hoy andaba bien. Ahora mi cuenta aparece como Gratis. Le pregunté a otros miembros de este Plan familiar si les pasó lo mismo y ellos no tienen problema. Qué puede estar mal...

Newbie

Hola! Un familiar me invitó a ser parte de su pack Premium y hasta el día de hoy andaba bien. Ahora mi cuenta aparece como Gratis. Le pregunté a otros miembros de este Plan familiar si les pasó lo mi...

jairosk8

Music Fan

979 Views

1 replies

0 likes

Account
Premium
  • 979 Views
  • 1 replies
  • 0 likes

Accessing my account

Hi,I am a premium user and at the moment I cannot acces my account, cannot reset my password(because spotify says my email address is not related to any username, and my username is apparently connected to another e-mail address?) however, just 15 da...

Visitor

Hi, I am a premium user and at the moment I cannot acces my account, cannot reset my password(because  spotify says my email address is not related to any username, and my username is apparentl...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Another lock out.

Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (due to the 14 day limit I was unaware of). I really...

Casual Listener

Just thought I'd ask for some help. I've recently moved to Singapore from Australia and in the midst of my move changing credit cards, etc I let my premium subscription slide and are now locked out (...

Maxim

Spotify Star

356 Views

3 replies

0 likes

Account
Subscription
  • 356 Views
  • 3 replies
  • 0 likes

Being billed twice after payment source changed

I changed the payment information 3 months ago. Checking my accounts reveals that I am still being charged to the original payment type and ALSO now being charged at the new payment source. HELP!!!

Newbie

I changed the payment information 3 months ago. Checking my accounts reveals that I am still being charged to the original payment type and ALSO now being charged at the new payment source. HELP!!!

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Premium cancellation process is darn horrifying

I'm rather upset about the Premium cancellation process. It doesn't quite seem very user friendly to me. To start with, my online page is in Finnish automatically because I reside in Finland, and I have no clue how to apply any changes in Settings fo...

Newbie

I'm rather upset about the Premium cancellation process. It doesn't quite seem very user friendly to me.   To start with, my online page is in Finnish automatically because I reside in Finland...

Alejandro_C

Spotify Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Spotify Not Working On iphone

I pay for Spotify through Apple & it is connected through my Facebook account. For some reason even though I've paid my subscription it isn't working.

Casual Listener

I pay for Spotify through Apple & it is connected through my Facebook account. For some reason even though I've paid my subscription it isn't working. ☹️

Maxim

Spotify Star

388 Views

4 replies

0 likes

  • 388 Views
  • 4 replies
  • 0 likes

Superuser Contribution Impossible de s'abonner au Premium

J'ai une erreur lorsque j'entre mes coordonnées bancaire ou simplement lorsque je clique sur PayPal j'ai cette erreur : "Oups ! Une erreur s'est produite. Réessayez ou consultez notre rubrique d'aide."Aidez-moi svp je ne peux pas m'abonner !

Visitor

J'ai une erreur lorsque j'entre mes coordonnées bancaire ou simplement lorsque je clique sur PayPal j'ai cette erreur : "Oups ! Une erreur s'est produite. Réessayez ou consultez notre rubrique d'aide...

user-removed

Not applicable

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium com propaganda

Realizo O pagamento do premium de forma pre paga, quando entro no perfil está tudo ok com o plano, mas eu continuo ouvindo aquelas propagandas o tempo todo entre as musicas! Como ajustar isso?

Newbie

Realizo O pagamento do premium de forma pre paga, quando entro no perfil está tudo ok com o plano, mas eu continuo ouvindo aquelas propagandas o tempo todo entre as musicas! Como ajustar isso?

user-removed

Not applicable

798 Views

1 replies

1 likes

  • 798 Views
  • 1 replies
  • 1 likes

Changing Name and e-mail address on Spotify

Hi. There was no way to take direct contact to Spotify, so I'm trying on here. Hopefully a staff will reply.When i created my account, I created it in a dumb name, however now I wish to change it to my real name instead (Mads Lynghøj Christensen). Ho...

Casual Listener

Hi.  There was no way to take direct contact to Spotify, so I'm trying on here. Hopefully a staff will reply. When i created my account, I created it in a dumb name, however now I wish to chan...

Bankebøf

Casual Listener

657 Views

2 replies

0 likes

  • 657 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Betalingsgegevens Spotify Family wijzigen (Dutch)

Hallo, Ik wil graag de betalingsgegevens van ons Spotify Family account wijzigen. Ik vernam dat betalen via iDeal niet meer mogelijk is, maar dit wordt nog altijd via automatisch incasso van mijn oude rekeningnummer afgeschreven. Nu wil ik via mijn P...

Casual Listener

Hallo,   Ik wil graag de betalingsgegevens van ons Spotify Family account wijzigen. Ik vernam dat betalen via iDeal niet meer mogelijk is, maar dit wordt nog altijd via automatisch incasso van...

Petya

Community Legend

3296 Views

4 replies

0 likes

  • 3296 Views
  • 4 replies
  • 0 likes

Double payment

I have two accounts on Spotify - and I would like to keep only my premium family account - Can anyone help me. The accounts areSpotify account P01563A86A -> to be deleted..Spotify account P017154446 - -> keep this..

Casual Listener

I have two accounts on Spotify - and I would like to keep only my premium family account - Can anyone help me. The accounts are Spotify account P01563A86A  -> to be deleted.. Spotify accoun...

Bittencourt

Spotify Star

538 Views

5 replies

0 likes

Account
  • 538 Views
  • 5 replies
  • 0 likes

playlist on spotify family

halloI have just upgraded from premium to premium family, but all the playlist on yhe main account is not automaticly transfered to all the other account. Whar have I done wrong

Newbie

hallo I have just upgraded from premium to premium family, but all the playlist on yhe main account is not automaticly transfered to all the other account.   Whar have I done wrong  

Bittencourt

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Cancelling my subscription

I have emailed Spotify to have my subscription cancelled and now I find my act has two payments taken from it in two days what the **bleep**? What do I have to do to cancel my subscription with you.

Newbie

I have emailed Spotify to have my subscription cancelled and now I find my act has two payments taken from it in two days what the **bleep**? What do I have to do to cancel my subscription with you.

Maxim

Spotify Star

260 Views

1 replies

0 likes

Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone.Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free dopo quasi 15 giorni che si è rinnovato.Ho provato a ...

Newbie

Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone. Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free ...

user-removed

Not applicable

284 Views

1 replies

0 likes

Account
Free
Premium
Security
Unlimited
  • 284 Views
  • 1 replies
  • 0 likes

Charged a $28.00 "fee"

Hello, So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in that account. However, nowhere have I seen that anyone else has been charg...

Newbie

Hello,      So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in t...

Maxim

Spotify Star

871 Views

1 replies

0 likes

  • 871 Views
  • 1 replies
  • 0 likes

spotify

Hi I would like to know if I can use spotify for free as its states you can i only want to download free running songs on my i phone ?

Newbie

Hi   I would like to know if I can use spotify for free as its states you can i only want to download   free running songs on my i phone ?  

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

Free
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to family Account to individual account

I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family account now ? Can they login the family account by usin...

Newbie

I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family acco...

AndyJoel

Spotify Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Charged $9.99 this month even though I have student account (verified and previously)

Hi there, I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you guys. Can someone help me with this? Thank you very much,Mabe...

Casual Listener

Hi there,   I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you g...

mseto28

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes