Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84935 Views

9 replies

2 likes

Account
Login
  • 84935 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662087 Views

13 replies

4 likes

Account
  • 662087 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744263 Views

18 replies

29 likes

  • 744263 Views
  • 18 replies
  • 29 likes

Family Premium - still can't play music at the same time

Hello we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

Casual Listener

Hello 🙂 we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

Stateofgrace

Music Fan

761 Views

5 replies

0 likes

Account
  • 761 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Payed premium acc.....but spotify acc not registering

I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't it let me play. I've tried logging in and out, I'v...

Casual Listener

I have premium spotify account payed by spark have done for ages....however spotify has stopped working requesting I upgrade to premium and requests payment details (I already have premium) why won't...

Brastoff

Casual Listener

561 Views

2 replies

0 likes

Account
  • 561 Views
  • 2 replies
  • 0 likes

Solved!! Charged twice.

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

Casual Listener

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

Bequ_

Casual Listener

597 Views

4 replies

0 likes

  • 597 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify is paused

I have paid the Premium for last month but it was late payment. Then I have paid for the late payment of January and February together. I have received and email from Klarna that they have received my payment. However my Spotify Premium is not active...

Newbie

I have paid the Premium for last month but it was late payment. Then I have paid for the late payment of January and February together. I have received and email from Klarna that they have received m...

AndyJoel

Spotify Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Payment

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

Casual Listener

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

Maxim

Spotify Star

278 Views

3 replies

0 likes

  • 278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook is linked with an old account

My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?

Newbie

My current Facebook is linked to an old Spotify account that idk any more. How do I connect my new Spotify to my Facebook?

AndyJoel

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Update to Premium

I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write which month your card expires.I did!! 02 for february ...

Visitor

I have a new Visa card so i'm trying to update the info on Spotify so they can take the money from my account again. When i have filled in all the info there comes a warning like: u have to write whi...

Day82016

Newbie

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile payment not processing

I have tried to update my payment thru mobile network provider but it is not working. Ive been using this method for the past 4 months but its not working this time... Please advise. Thanks.

Newbie

I have tried to update my payment thru mobile network provider but it is not working. Ive been using this method for the past 4 months but its not working this time... Please advise. Thanks.

Dhabhie

Newbie

523 Views

2 replies

0 likes

Account
Premium
Subscription
  • 523 Views
  • 2 replies
  • 0 likes

Superuser Contribution US student subscription for an international student

Hi,I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I was wonder if I could use my banking details for the...

Newbie

Hi, I am currently an international student in the US. I was looking at getting the student discount membership with Spotify but it is only available here in the US and not back home in Australia. I...

user-removed

Not applicable

251 Views

1 replies

0 likes

Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Já paguei e está pausada a conta

Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!

Newbie

Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!

user-removed

Not applicable

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Unable to log in to Spotify account on new iphone

I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I want my music. Have already tried logging out of a...

Newbie

I cannot log in to my Spotify app on my new iphone7, and they keep telling me I have already created an account with my email when I tried logging in (OBVIOUSLY). This is annoying me very badly and I...

Maxim

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving Countries

I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell line

Newbie

I moved to the Philippines and I was trying to switch my country from the US to the Philippines but it the payment changed to Euros and then it wont let me change the payment to my philippines cell l...

AndyJoel

Spotify Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify is charging an extra 19.99 in my rogers account

I have 3 phones using spotify for free from rogers but i get charged 19.99 extra every month ,Rogers says they can not fix it ,I can not find a way to contact spotify.

Newbie

I have 3 phones using spotify for free from rogers but i get charged 19.99 extra every month ,Rogers says they can not fix it ,I can not find a way to contact spotify.

AndyJoel

Spotify Legend

473 Views

1 replies

0 likes

Subscription
  • 473 Views
  • 1 replies
  • 0 likes

Problemas com premium

Olá, tenho o plano familia, mas quando a pessoa pra quem eu envio o link com código tenta entrar, fala que deu erro, tentei resolver sozinho, mas não consigo, alguém sabe como resolver isso? (ja tentei reenviar pra mudar o codigo, mas mesmo mudando o...

Newbie

Olá, tenho o plano familia, mas quando a pessoa pra quem eu envio o link com código tenta entrar, fala que deu erro, tentei resolver sozinho, mas não consigo, alguém sabe como resolver isso? (ja tent...

Bittencourt

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Não consigo convidar um email pro spotify premium

Estou tentando adicionar um email pra participar do spotify premium, o limite é de 5 pessoas, mas fui adicionar a terceira e o spotify não quer aceitar. Toda vez que essa pessoa vai aceitar meu convite no email (depois de colocar o código) o site diz...

Newbie

Estou tentando adicionar um email pra participar do spotify premium, o limite é de 5 pessoas, mas fui adicionar a terceira e o spotify não quer aceitar. Toda vez que essa pessoa vai aceitar meu convi...

BrunnoFaria

Newbie

404 Views

2 replies

0 likes

  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook login broken?

I'm trying to get my mom onto my Spotify family plan. When she tries to login it says that she must sign in with her Facebook credentials, though when she signs into Facebook it says she has no Spotify account associated with it. When I go to recover...

Casual Listener

I'm trying to get my mom onto my Spotify family plan. When she tries to login it says that she must sign in with her Facebook credentials, though when she signs into Facebook it says she has no Spoti...

AndyJoel

Spotify Legend

495 Views

1 replies

0 likes

Account
Login
Premium
Unlimited
  • 495 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

i've been charged $32 then later on an extra $10. why?

Newbie

i've been charged $32 then later on an extra $10. why?

AndyJoel

Spotify Legend

186 Views

1 replies

0 likes

Account
Premium
Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through; can't download apps

I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the payment went through but I think that it might be ...

Newbie

I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the...

user-removed

Not applicable

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Just updated my Mac, now getting "A firewall may be blocking..."

"A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (Error code: 126)"I've just updated my Mac with update Version 10.12.3, upon logging back in Spot...

Casual Listener

"A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (Error code: 126)" I've just updated my M...

PerseOne

Casual Listener

4887 Views

1 replies

0 likes

Account
Login
Security
  • 4887 Views
  • 1 replies
  • 0 likes

Superuser Contribution no se actualiza el pago de premium

pague atrasada la tarjeta y no se me actualiza el pago, no puedo volver a tener premium y ya esta pago.-

Newbie

pague atrasada la tarjeta y no se me actualiza el pago, no puedo volver a tener premium y ya esta pago.-

AndyJoel

Spotify Legend

1732 Views

1 replies

0 likes

  • 1732 Views
  • 1 replies
  • 0 likes