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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2901 Views
  • 0 replies
  • 8 likes
  • Security
  • 2901 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455443 Views
  • 973 replies
  • 109 likes
  • Account
  • 455443 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201931 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201931 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110213 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110213 Views
  • 72 replies
  • 12 likes

Superuser Contribution Payment

I keep getting a message to enter my card expiration date. I enter the date in the correct format and it won't accept it

  • Newbie
  • I keep getting a message to enter my card expiration date. I enter the date in the correct format and it won't accept it
  • MonicaM_Bogota
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

If I didnt receive and email to verify student discount.

I have not recieved any emails to reverify my studen email to get the student discount for almost two years spotify didnt send me an email to verify and now since august I have been charged full price for spotify. I just noticed this on my bank accou...

  • Newbie
  • I have not recieved any emails to reverify my studen email to get the student discount for almost two years spotify didnt send me an email to verify and now since august I have been charged full pric...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Unable to link account to PS4

I'm trying to link my account to my PS4, but I'm given a message that says the account is already linked. Is there any way I can unlink the account? I see a message that says to log out, but I'm only able to click link accounts and cancel. I'm unable...

  • Casual Listener
  • I'm trying to link my account to my PS4, but I'm given a message that says the account is already linked. Is there any way I can unlink the account? I see a message that says to log out, but I'm only...
  • deefriesup
  • Newbie
  • 1192 Views
  • 5 replies
  • 0 likes
  • Account
  • 1192 Views
  • 5 replies
  • 0 likes

Unknown devices playing unknown music

Hello,I Just noticed this morning i had 3 other devices on my Spotify account that are not mine who keeps playing musics i would never listen to and It is pissing me off. Isso already tried logging out of All devices but for some reason the unknown d...

  • Casual Listener
  • Hello, I Just noticed this morning i had 3 other devices on my Spotify account that are not mine who keeps playing musics i would never listen to and It is pissing me off. Isso already tried logging...
  • amosttale
  • Casual Listener
  • 711 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 711 Views
  • 2 replies
  • 1 likes

Family plan separate log in problems

I've been on community support and q&a. We have a family subscription we are obviously logging into the same account therefore kicking each other off when all trying to listen. How do my kids and husband log into their own account? But stay billed on...

  • Casual Listener
  • I've been on community support and q&a. We have a family subscription we are obviously logging into the same account therefore kicking each other off when all trying to listen. How do my kids and...
  • Maxim
  • Spotify Star
  • 1410 Views
  • 5 replies
  • 0 likes
  • Login
  • 1410 Views
  • 5 replies
  • 0 likes

Two accounts ?

  • Visitor
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Re: Being Charged Twice

I have been charge twice for this month. Who can handle this please! Lisa

  • Visitor
  • I have been charge twice for this month.  Who can handle this please!   Lisa
  • TobiasYoung
  • Composer
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Today when I tried listening to something, it said my account was being used somewhere else and they even added a song and made my account a permium family account.I signed out everywhere and right now I'm trying to change my password, but the link w...

  • Casual Listener
  • Today when I tried listening to something, it said my account was being used somewhere else and they even added a song and made my account a permium family account. I signed out everywhere and right...
  • hailzfire
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • Login
    Security
  • 491 Views
  • 2 replies
  • 0 likes

Getting an involuntary downgrade on my Family Premium Account?

Last month I decided to upgrade my premium account to a Family Premium account and added my family. When I logged in, I got the message saying that my subscription will change to a regular premium account on 02/01/17 and I will be charged $9,99 + tax...

  • Newbie
  • Last month I decided to upgrade my premium account to a Family Premium account and added my family. When I logged in, I got the message saying that my subscription will change to a regular premium ac...
  • bradymercer1
  • Newbie
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 229 Views
  • 2 replies
  • 0 likes

Being Charged Twice

Tweeted and filled out customer form. Trying this forum as well. Upgraded to Family Premium from an individual Premium account back in May 2016 ($9.99/mo). Was told that the family plan at $14.99 would "replace" the individual plan as far as billing....

  • Casual Listener
  • Tweeted and filled out customer form. Trying this forum as well. Upgraded to Family Premium from an individual Premium account back in May 2016 ($9.99/mo). Was told that the family plan at $14.99 wou...
  • foxymama4
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Premium
  • 191 Views
  • 2 replies
  • 0 likes

Solved!! Premium subscription

On March 1st I purchased premium subscription. I was sent an email confirmation that I have a 30 day trial and that my account will be charged the monthly amount beginning on the 31st. Sounds good.Then tonight suddenly I went into Spotify and needed ...

  • Newbie
  • On March 1st I purchased premium subscription. I was sent an email confirmation that I have a 30 day trial and that my account will be charged the monthly amount beginning on the 31st. Sounds good. ...
  • Het_Mason
  • Regular
  • 317 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! Security issue with unauthorized user gaining access to my account

I have a premium account. I'm not sure how, but some random user has gained access to my account and their playlists keep showing up. Also if we are both streaming at the same time it becomes a back and forth battle of me trying to disable their devi...

  • Visitor
  • I have a premium account. I'm not sure how, but some random user has gained access to my account and their playlists keep showing up. Also if we are both streaming at the same time it becomes a back ...
  • msocma
  • Newbie
  • 2745 Views
  • 3 replies
  • 0 likes
  • Security
  • 2745 Views
  • 3 replies
  • 0 likes

Zahlungsanbieter scheint einen schlechten Tag zu haben

Habe gerade versucht, Spotify Premium für Studenten mit Klarna als Zahlungsmethode zu bestellen. Dabei habe ich die folgende Fehlermeldung bekommen: "Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die...

  • Casual Listener
  • Habe gerade versucht, Spotify Premium für Studenten mit Klarna als Zahlungsmethode zu bestellen. Dabei habe ich die folgende Fehlermeldung bekommen: "Ups, Deine Karte oder Dein Zahlungsanbieter sche...
  • Maxim
  • Spotify Star
  • 1155 Views
  • 5 replies
  • 0 likes
  • 1155 Views
  • 5 replies
  • 0 likes

Solved!! Seafarer

Hi! I'm a seafarer and my premium subscription has ended. Is it possible for my family back home to pay for my premium subscription? I can't do it because I'm working onboard and I don't stay in one place for too long. Thanks and more power!

  • Visitor
  • Hi! I'm a seafarer and my premium subscription has ended. Is it possible for my family back home to pay for my premium subscription? I can't do it because I'm working onboard and I don't stay in one ...
  • user-removed
  • Not applicable
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Don't know what email I used on the account

I am trying to log in my account on PS4. I do not remember my password. I also do not know the email address on the account. I believe it is an old work email. I pay for this service and would like help changing the email on the account. Please help!...

  • Newbie
  • I am trying to log in my account on PS4. I do not remember my password. I also do not know the email address on the account. I believe it is an old work email. I pay for this service and would like h...
  • user-removed
  • Not applicable
  • 847 Views
  • 1 replies
  • 0 likes
  • 847 Views
  • 1 replies
  • 0 likes

Cancelling my account

I do not remember when I signed up to Spotify or with what account and email so can therefore not access it. I would now like to cancel it because I am paying for a service which is £9.99 a month which I do not use. However I can not access the accou...

  • Newbie
  • I do not remember when I signed up to Spotify or with what account and email so can therefore not access it. I would now like to cancel it because I am paying for a service which is £9.99 a month whi...
  • user-removed
  • Not applicable
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Being disconnected by another device on MY account

I was listening one day when my music suddenly stopped and saw an iphone user disconnected me. So I played my music again and same thing. Went to my account and in the 'family' section there was a strange name/email, so I removed it -- I share my acc...

  • Visitor
  • I was listening one day when my music suddenly stopped and saw an iphone user disconnected me. So I played my music again and same thing. Went to my account and in the 'family' section there was a st...
  • user-removed
  • Not applicable
  • 1487 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 1487 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month

You guys have charged both mine and my husbands account twice each. Mine was twice on the first then his was twice on the 15th.

  • Newbie
  • You guys have charged both mine and my husbands account twice each. Mine was twice on the first then his was twice on the 15th.
  • user-removed
  • Not applicable
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes