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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14916 Views

7 replies

11 likes

Security
  • 14916 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554903 Views

991 replies

116 likes

Account
  • 554903 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131277 Views

74 replies

12 likes

Account
Login
Premium
  • 131277 Views
  • 74 replies
  • 12 likes

Multiple Family User listening at the same time

Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen to my music. Very frustrating.

Newbie

Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen ...

osornios

Spotify Star

453 Views

1 replies

0 likes

Account
Subscription
  • 453 Views
  • 1 replies
  • 0 likes

Spotify tv

Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?

Newbie

Do i have to have a premium account to listen to Spotify on my samsung tv because it won't let me log in?

osornios

Spotify Star

962 Views

1 replies

0 likes

Premium
  • 962 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

hola, mi banco me esta cobrando la mensualidad de mi cuenta premium y al abrir el programa me da una leyenda que dice, que mi pago no lo han podido cobrar que por eso mi subcripicion lo mantienen en pausa, como me podrian ayudar gracias.

Newbie

hola, mi banco me esta cobrando la mensualidad de mi cuenta premium y al abrir el programa me da una leyenda que dice, que mi pago no lo han podido cobrar que por eso mi subcripicion lo mantienen en ...

osornios

Spotify Star

243 Views

1 replies

0 likes

Premium
  • 243 Views
  • 1 replies
  • 0 likes

Account

My free premium has ended but it stop working and logged me out. and I don't wanna get charged and can't log in

Newbie

My free premium has ended but it stop working and logged me out. and I don't wanna get charged and can't log in

osornios

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Two different accounts link to the same playlists

For some reason, two of the accounts in our family premium plan have the same content. When one of them logs into the app using his email address, it instantly shows his sister's profile avatar and Facebook name. He isn't logging in using Facebook, j...

Newbie

For some reason, two of the accounts in our family premium plan have the same content. When one of them logs into the app using his email address, it instantly shows his sister's profile avatar and F...

osornios

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! All my playlists disappeared, lost my premium subscription

I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my desktop account and my phone as well, and I've lost...

Casual Listener

I re-downloaded Spotify onto my desktop and it asked me to reset my password, so I reset it and logged in with my username instead of with Facebook. Then I see that all my playlists are gone from my ...

osornios

Spotify Star

924 Views

4 replies

0 likes

  • 924 Views
  • 4 replies
  • 0 likes

Superuser Contribution Re: SPOTIFY THINKS IM ABROAD WHEN IM NOT AND NEVER WAS.

I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this

Newbie

I have that same problem and changing my country in my account does not work it always goes back to my last country and this always happens when I have not paid my premium I can lose my mind over this

JulianA_Bogota

Roadie

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Canceling the premium order!

I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order without logging in.. is it possible and how? Thx in adv...

Casual Listener

I cannot cancel it bc i cant log in bc i forgot my password. Reseting password didnt work bc I dont remember which email i used for my spotify account. So I should get to cancel my premium order with...

INeedHelpBadly

Casual Listener

621 Views

3 replies

0 likes

Account
Login
Premium
  • 621 Views
  • 3 replies
  • 0 likes

Cobro no reconocido

Hace un par de meses elimine mi cuenta en spotify , y el 1 de marzo del 2017 me hicieron un cargo por concepto de la mensualidad de este servicio, no entiendo porque me cobraron si ya había solicitado cancelar la cuenta, antes estaba con el usuario *...

Newbie

Hace un par de meses elimine mi cuenta en spotify , y el 1 de marzo del 2017 me hicieron un cargo por concepto de la mensualidad de este servicio, no entiendo porque me cobraron si ya había solicitad...

osornios

Spotify Star

243 Views

1 replies

0 likes

Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Can't see my facebook friends - none facebook friends

I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't find them by "search" window and they also can't find ...

Newbie

I've installed spotify last week. When I try to find my facebook friends it shows that I have none friends who use spotify (but I know that they have accounts also connected by facebook). I can't fin...

osornios

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Playlist does not show immedately

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song. If you go to Your Library > Playlists, it shows. Then go back and add any song, and now this playlist shows always. I have deleted and rei...

Spotify

When first loading the app on iOS, a specific collaborative playlist does not show when trying to add any song.  If you go to Your Library > Playlists, it shows.  Then go back and add an...

osornios

Spotify Star

217 Views

1 replies

0 likes

Premium
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Not able to log in trough facebook

Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else have a similar problem or a solution?

Casual Listener

Hi! I can't seem to be able to log in to Spotify trough facebook on my mac. I press "log in with facebook", then safari opens and it says "logging in to spotify" and then nothing happens. Anyone else...

osornios

Spotify Star

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes

Forgotton email and password and been paying for an app i cant access or use! please help!!

So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my password so when i clicked on 'forgotton password' ...

Visitor

So basically i got a new phone for christmas which meant redownloading the spotify app to my new phone. When i downloaded it i realised that i knew my username which is 'louisegriffiths1' but not my ...

osornios

Spotify Star

236 Views

1 replies

0 likes

Account
Login
  • 236 Views
  • 1 replies
  • 0 likes

Vodafone cancelled my Premium Account

Can someone please help as I am being driven mad by poor customer service... Vodafone asked me to download their My Vodafone app, they said that if I did so, it would give me an extra 1Gb of data each month... therefore I did! That is when things got...

Casual Listener

Can someone please help as I am being driven mad by poor customer service...   Vodafone asked me to download their My Vodafone app, they said that if I did so, it would give me an extra 1Gb of...

Robert_W

Community Legend

1112 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1112 Views
  • 4 replies
  • 0 likes

Loosing all online content over and over again

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

Casual Listener

Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...

osornios

Spotify Star

788 Views

5 replies

0 likes

  • 788 Views
  • 5 replies
  • 0 likes

Superuser Contribution plan familiar

Necesito que un familiar se una a mi plan familiar, le envié la invitación pero le arroja mi direccion como "incorrecta", no debe ser asi, ya que otras personas han puesto los mismos datos y se encunetra correcto. Además Spotify no me deja ver mi dir...

Newbie

Necesito que un familiar se una a mi plan familiar, le envié la invitación pero le arroja mi direccion como "incorrecta", no debe ser asi, ya que otras personas han puesto los mismos datos y se encun...

Julian

Moderator

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help!

I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut off ?

Newbie

I need to cancel someone elses account that is using my debit card, i dont have there account info, also if i cancel my debit card will they still get premium until the end of he month or will it cut...

Julian

Moderator

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Hacked account

Hello, My account has been hacked and i want it back.. and since im not in the mood for waiting for something that should for obvious reasons NOT be possible (Changeing Email with the password that they hacked, without a security peramiters.). Since ...

Casual Listener

Hello, My account has been hacked and i want it back.. and since im not in the mood for waiting for something that should for obvious reasons NOT be possible (Changeing Email with the password that t...

Snail1387

Casual Listener

352 Views

5 replies

0 likes

  • 352 Views
  • 5 replies
  • 0 likes

All downloaded music gone, why like this???

Hey, this is super annoying, I pay everymonth for the premium spotify and already 2 times, over 2500 songs, are deleted so I have to download them again from the beginning. I bought this app for listening music when I am travelling so I can download ...

Casual Listener

Hey, this is super annoying, I pay everymonth for the premium spotify and already 2 times, over 2500 songs, are deleted so I have to download them again from the beginning. I bought this app for list...

KatesHere

Community Legend

340 Views

3 replies

0 likes

  • 340 Views
  • 3 replies
  • 0 likes