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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80630 Views

9 replies

2 likes

Account
Login
  • 80630 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654667 Views

13 replies

4 likes

Account
  • 654667 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735286 Views

18 replies

29 likes

  • 735286 Views
  • 18 replies
  • 29 likes

Superuser Contribution Pagamento

Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone.Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free dopo quasi 15 giorni che si è rinnovato.Ho provato a ...

Newbie

Salve, il mio spotify funziona tramite pagamento da cellulare quindi da rete Vodafone. Mi è arrivato l'addebito per il rinnovo di questo mese e l'ho pagato ma il mio account me lo segna ancora Free ...

user-removed

Not applicable

285 Views

1 replies

0 likes

Account
Free
Premium
Security
Unlimited
  • 285 Views
  • 1 replies
  • 0 likes

Charged a $28.00 "fee"

Hello, So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in that account. However, nowhere have I seen that anyone else has been charg...

Newbie

Hello,      So I was just recently charged a $28.00 fee for "paying without sufficient funds." In other words, when the time to pay my subscription came, I didn't have any money in t...

Maxim

Spotify Star

873 Views

1 replies

0 likes

  • 873 Views
  • 1 replies
  • 0 likes

spotify

Hi I would like to know if I can use spotify for free as its states you can i only want to download free running songs on my i phone ?

Newbie

Hi   I would like to know if I can use spotify for free as its states you can i only want to download   free running songs on my i phone ?  

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

Free
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to family Account to individual account

I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family account now ? Can they login the family account by usin...

Newbie

I just change my individual account to family account . does this change take effective immediately? Also , I just use Facebook to login at first . How could my family member login to the family acco...

AndyJoel

Spotify Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Charged $9.99 this month even though I have student account (verified and previously)

Hi there, I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you guys. Can someone help me with this? Thank you very much,Mabe...

Casual Listener

Hi there,   I was charged $9.99 (or $10.45) with tax for the month of February even though I have the student discount listed on my account. I've also verified my student account through you g...

mseto28

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Cancelar mi suscripcion

Hola, mi nombre es roman, adquirí la cuenta premium hace 2 meses y nose como cancelar mi suscripción para luego pasarme a la cuenta familiar. Como puedo hacer ?

Newbie

Hola, mi nombre es roman, adquirí la cuenta premium hace 2 meses y nose como cancelar mi suscripción para luego pasarme a la cuenta familiar. Como puedo hacer ?

nimanec

Newbie

1374 Views

7 replies

0 likes

  • 1374 Views
  • 7 replies
  • 0 likes

Still able to use old password to access account

Someone else has been accessing my account. I changed my facebook password (created spotify through facebook) and they have still been using my spotify.I have since realized that my old fb password is still usable with my email address to access my a...

Newbie

Someone else has been accessing my account. I changed my facebook password (created spotify through facebook) and they have still been using my spotify. I have since realized that my old fb password...

TobiasYoung

Composer

753 Views

1 replies

0 likes

Login
Security
  • 753 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ya soy premium y aparezco como free

Soy usuario de spotify premium desde hace varios meses y de la nada abri la app y me aparece como si fuera un usuario free. Hasta hace unas horas usaba el premium sin problema no se qué pasó.

Casual Listener

Soy usuario de spotify premium desde hace varios meses y de la nada abri la app y me aparece como si fuera un usuario free. Hasta hace unas horas usaba el premium sin problema no se qué pasó.

AndyJoel

Spotify Legend

7143 Views

4 replies

0 likes

Account
Premium
  • 7143 Views
  • 4 replies
  • 0 likes

Adding an email account to change password

Is there any way to add an email address to an existing account? I have a prime account and a free account that I had made a long time ago. I have checked every email/password combination and am still unable to log back into my prime account. Is it p...

Casual Listener

Is there any way to add an email address to an existing account? I have a prime account and a free account that I had made a long time ago. I have checked every email/password combination and am stil...

nlinds

Casual Listener

635 Views

5 replies

0 likes

Account
Premium
  • 635 Views
  • 5 replies
  • 0 likes

I can't change the country in my account

Hello. like the subject, i cannot change the country in my account.i used to stay in Chile, but I am in Korea now. so today i have tried to change the country in my account. but there is not any option being able to change. when i click 'COUNTRY' the...

Newbie

Hello. like the subject, i cannot change the country in my account. i used to stay in Chile, but I am in Korea now. so today i have tried to change the country in my account. but there is not any op...

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Right info, but won't work?

Hi, my brother started a premium family subscription, and it worked before and I was able to join no problem, but a glitch happened and it didn't auto charge him or something, and he had to manually redo it all, but this time I tried using the code, ...

Casual Listener

Hi, my brother started a premium family subscription, and it worked before and I was able to join no problem, but a glitch happened and it didn't auto charge him or something, and he had to manually ...

Stateofgrace

Music Fan

280 Views

1 replies

0 likes

Other
Premium
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se borró mi lista de canciones favoritas

Hola hoy entre a mi cuenta y se había deslogueado cuando la tengo automática, cuando volví a entrar no estaban mis canciones favoritas. Qué puedo hacer? Gracias!

Newbie

Hola hoy entre a mi cuenta y se había deslogueado cuando la tengo automática, cuando volví a entrar no estaban mis canciones favoritas. Qué puedo hacer?   Gracias!

AndyJoel

Spotify Legend

1044 Views

1 replies

0 likes

  • 1044 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username mistake on Spotify premium subscription

I messed up on my username but it is subscribed and I started the 30 day trial, but, I know my current username- my username. Now, it won't let me cancel the other subscription because it's not even mine. SOS

Newbie

I messed up on my username but it is subscribed and I started the 30 day trial, but, I know my current username- my username. Now, it won't let me cancel the other subscription because it's not even ...

AndyJoel

Spotify Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial period ended way to early?

So I signed up for the 30 day trial period on the 6th of February and it's not suppost to end until the 7th of March and today's the 13th of February.Im wondering where I can make a complaint at?

Newbie

So I signed up for the 30 day trial period on the 6th of February and it's not suppost to end until the 7th of March and today's the 13th of February.Im wondering where I can make a complaint at?

AndyJoel

Spotify Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disconnecting Facebook Account

Hi. I'm going crazy. Facebook land is a ridiculous place and I'd like to still enjoy spotify without having to keep a facebook account. As suggested in other posts I have tried creating a device password, but when I click on the "Set Your Device Pass...

Newbie

Hi. I'm going crazy. Facebook land is a ridiculous place and I'd like to still enjoy spotify without having to keep a facebook account. As suggested in other posts I have tried creating a device pass...

AndyJoel

Spotify Legend

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Picture on Profile

I recieved a message that I needed to update my payment infformation, but when I tried to it sent me to the student premium information. I am no longer a studdent and am trying to continue on the $9.99 premium package, but it seems to longer be that ...

Newbie

I recieved a message that I needed to update my payment infformation, but when I tried to it sent me to the student premium information. I am no longer a studdent and am trying to continue on the $9....

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login in on any device...complicated, potential hack ?

Hi there, A couple of days ago I went to listen to my spotify but saw to my surprise some new strange 'device' logged on and listening to my spotify, a device that was not mine nor anybody I know. I logged myself out of all accounts (in the hope this...

Newbie

Hi there,   A couple of days ago I went to listen to my spotify but saw to my surprise some new  strange 'device' logged on and listening to my spotify, a device that was not mine no...

Mirellagr

Casual Listener

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento non andato a buon fine

Non riesco a cancellare la mia iscrizione a premium for family perché mi chiede il rinnovo dei dati di pagamento, poiché a quanto pare l'ultimo pagamento non è andato a buon fine. Vorrei disdire l'abbonamento perché vorrei entrare a far parte della f...

Newbie

Non riesco a cancellare la mia iscrizione a premium for family perché mi chiede il rinnovo dei dati di pagamento, poiché a quanto pare l'ultimo pagamento non è andato a buon fine. Vorrei disdire l'ab...

user-removed

Not applicable

613 Views

1 replies

0 likes

Free
Premium
Subscription
  • 613 Views
  • 1 replies
  • 0 likes