Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium 3 months

Premium 3 months

Hello, my name is Jakub from Poland, my english is not perfect.
My problem is subscription Premium for 3 months.
I buy it for paysafecard on poland 20 złoty(value) and i don't have subscription for 3 months, i have sub.. for 1 month.
I do it early on another accound and it works.
Reply
4 Replies

Same for me. I subscribed for three months, but on my profile and also on my receipt it says it is just for one month

I have the same problem

Spotify doesn't care?

@xdepth6 @Abgas @cortetrap

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts