Premium Account from Sprint has not updated

[mannette617]

Signed up for Free 6 Month Premium Trial through Sprint. It is annotated on my Sprint plan that I do indeed have that. However, after signing in and out of Spotify, I am still listening to ads. 😞

I may just need another activation email.

Please help.

[Peter__]

Normally since these subscriptions are actually managed by the partner company, in this case Sprint, you need to get in touch with their support if you are having issues. It is worth checking your login details for the account they have upgraded, it is amazingly easy to accidentally have two, one with a Spotify username to log in and another using your Facebook account (which has an email address to log in). 

If they are unable or unwilling to help, you can get in touch with Spotify support using the links below and they will be able to lend a hand from their side if possible. 

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.