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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553492 Views

991 replies

116 likes

Account
  • 553492 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Not getting my 2 months free subscriptions

Hello, Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered. How can i get my 2 months free (as promised)? Greetings, Ansjo

Newbie

Hello,   Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered.   How can i g...

OviiiOne

Community Legend

325 Views

3 replies

0 likes

Account
Premium
Subscription
  • 325 Views
  • 3 replies
  • 0 likes

Premium renewal issues

Hey there.I'm writing because I'm having problems with my premium subscription concerning the requested payment. I use Spotify from Italy and I decided to upgrade my account to Premium because upgrading it I would get 2 months for free. However, look...

Newbie

Hey there. I'm writing because I'm having problems with my premium subscription concerning the requested payment. I use Spotify from Italy and I decided to upgrade my account to Premium becaus...

OviiiOne

Community Legend

344 Views

5 replies

0 likes

  • 344 Views
  • 5 replies
  • 0 likes

cancel subscription mid pay period

If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?

Casual Listener

If i cancel mid month will i loose that half a month or will it just stop at the end of what ive paid for?

Amarro

Community Legend

1253 Views

1 replies

0 likes

Account
Subscription
  • 1253 Views
  • 1 replies
  • 0 likes

Solved!! Invoices paid but not account

Hello, I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying. Thanks

Newbie

Hello,   I'm paying every month on my credit card for an account I don't use. Can you get back to the user from my credit card number and name ? I just want to stop paying.   Than...

OviiiOne

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Premium on wrong acount

I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it

Newbie

I, by mistake loged in to my moms facebook page and my premium is now on her facebok inlog.... How can i chane it? if I can change it

MichaelJerzak

Composer

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

I have a premium account but my playlists go random?

I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks

Newbie

I pay for a premium account but my playlists started going without order, what can I do to fix this? Thanks

Flixx

Community Legend

191 Views

2 replies

1 likes

Account
Premium
  • 191 Views
  • 2 replies
  • 1 likes

Spotify's Customer Policy

So I just wanted to say that I understand offering deals to entice new customers, that's a great way to increase consumer base. But marketing is in the relationship age, that means that keeping your loyal customers is more important that gaining new ...

Newbie

So I just wanted to say that I understand offering deals to entice new customers, that's a great way to increase consumer base. But marketing is in the relationship age, that means that keeping your ...

OviiiOne

Community Legend

183 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 183 Views
  • 1 replies
  • 0 likes

Payments

I have been charged twice by spotify this month. i have spotify premium and i am student so i pay £4.99 but i have just found i have also been payed £9.99 the following day so have been charged £14.98! there is not record of being signed up twice on ...

Newbie

I have been charged twice by spotify this month. i have spotify premium and i am student so i pay £4.99 but i have just found i have also been payed £9.99 the following day so have been charged £14...

OviiiOne

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! USA subscriber traveling to non Spotify supported country

Hi, I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/LTE) connection or through the web. I'd be much obliged if you...

Newbie

Hi,   I'm a USA Spotify premium subscriber. However I will be traveling to Pakistan in the future and I was wondering if I'll be able to listen to my music using the iOS app on a mobile (4G/...

Jakjim

Newbie

466 Views

3 replies

0 likes

Premium
  • 466 Views
  • 3 replies
  • 0 likes

Does buy 1 get 3 months apply to family deal?

There's this promotion when you upgrade and pay for 1 month you get 2 free going on. Does it apply to family account? Say I buy a family upgrade with 2 users, will me and the other person both get 3 month or will only I get 3 or will we both get 1? T...

Gig Goer

There's this promotion when you upgrade and pay for 1 month you get 2 free going on. Does it apply to family account? Say I buy a family upgrade with 2 users, will me and the other person both ge...

OviiiOne

Community Legend

216 Views

1 replies

0 likes

Other
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

cant login

i tried to listen to some music on Spotify on my tablet today and I discovered I got logged off. Trying to login I got a message that I'm trying to login from a different country (I opened Spotify in Spain, now i live in the uk.). I tried to change t...

Newbie

i tried to listen to some music on Spotify on my tablet today and I discovered I got logged off. Trying to login I got a message that I'm trying to login from a different country (I opened Spotify in...

OviiiOne

Community Legend

212 Views

1 replies

0 likes

Login
  • 212 Views
  • 1 replies
  • 0 likes

I forgot my account but am still being charged for premium

I created another account (i had to use my friends to post this) quite a while back, using an email and username which i can no longer remember, which i signed up for premium on then forgot about. For the past months since i created this account i ha...

Casual Listener

I created another account (i had to use my friends to post this) quite a while back, using an email and username which i can no longer remember, which i signed up for premium on then forgot about. Fo...

OviiiOne

Community Legend

3977 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 3977 Views
  • 1 replies
  • 0 likes

I can't login on Spotify in Thailand

My name is Coco and I'm from Thailand. I have become one of Spotify biggest fans since a few months ago when I was first introduced to Spotify by my American friend. I traveled to the US a couple months ago and I downloaded an app there and have been...

Newbie

My name is Coco and I'm from Thailand. I have become one of Spotify biggest fans since a few months ago when I was first introduced to Spotify by my American friend. I traveled to the US a couple m...

OviiiOne

Community Legend

1596 Views

1 replies

0 likes

Login
  • 1596 Views
  • 1 replies
  • 0 likes

Spotify

So, here goes. I just went on spotify, to find a blue banner where is written "You are now using spotify premium". But i haven't paid or started a free trial. I don't want to pay, when i can listen free anyway. So, what do i do?

Casual Listener

So, here goes. I just went on spotify, to find a blue banner where is written "You are now using spotify premium". But i haven't paid or started a free trial. I don't want to pay, when i can listen f...

OviiiOne

Community Legend

388 Views

4 replies

0 likes

  • 388 Views
  • 4 replies
  • 0 likes

Help

Hi guys, i need help, and the thing is i used a code to have premium, and that said i could use 0,99 euro of mine 7 euro and would get 3 months but i used the code and only get 1 month... why? what did i did wrong? i was like i will just use 0,99 eur...

Newbie

Hi guys, i need help, and the thing is i used a code to have premium, and that said i could use 0,99 euro of mine 7 euro and would get 3 months but i used the code and only get 1 month... why? what d...

Carina

Community Legend

193 Views

1 replies

0 likes

Account
  • 193 Views
  • 1 replies
  • 0 likes

Playlists Deleted

I got a new phone and logged into spotify through facebook as always and now my playlists are gone...

Visitor

I got a new phone and logged into spotify through facebook as always and now my playlists are gone...

Carina

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

About my account

Hi, My name is Rafael and I had an account linked to my facebook (Rafael Suman Tassi). I've been paying it for some months now and for some reason, I now look as a free user and My playlists are gone. What happened?

Newbie

Hi, My name is Rafael and I had an account linked to my facebook (Rafael Suman Tassi). I've been paying it for some months now and for some reason, I now look as a free user and My playlists are gone...

Carina

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

help

I need to be logged out of all devices

Newbie

I need to be logged out of all devices

kbrooksc

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Spotify- payment monthly question

So I signed up for spotify premium and they gave me a 30 day free trail when starting up which im still in till the 15th of this month, and I saw the offer spotify made which was the 3 months for just 1$ and I would liked to be changed the 1$ for the...

Casual Listener

So I signed up for spotify premium and they gave me a 30 day free trail when starting up which im still in till the 15th of this month, and I saw the offer spotify made which was the 3 months for jus...

JCdotnl

Roadie

275 Views

3 replies

0 likes

  • 275 Views
  • 3 replies
  • 0 likes

The New Offer

Im trying to get spotify premiun with the new offer that says " 3 months of spotify premiun for just 0.99$" but it sends me to a blank page that says "502 Bad Gateway". please help

Casual Listener

Im trying to get spotify premiun with the new offer that says " 3 months of spotify premiun for just 0.99$" but it sends me to a blank page that says "502 Bad Gateway". please help 😞

jurteaga07

Casual Listener

587 Views

5 replies

0 likes

  • 587 Views
  • 5 replies
  • 0 likes