Not getting my 2 months free subscriptions

[Ansjo]

Hello,

Last frifay I did subscripe to Premium (Discount: Pay 1 month and get 2 months for free) but when i'll check my subscription there is only 1 month registered.

How can i get my 2 months free (as promised)? 

Greetings,

Ansjo

[OviiiOne]

Hi @Ansjo , wlecome to the community!

The deal you are asking for is only for new users, if you had paid for Premium before you won't be able to redeem the offer.

[tankmc]

It was falsely advertised. I have brought this up as the advert clearly stated the offer was for everyone, no mention of having to be a new user. I have noticed that the advert is no longer been played. I would contact spotify and ask for a refund. 

[OviiiOne]

You can contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉