Premium Family plan address issues

[pedrinho66]

Hi everyone, I have a family premium plan which worked well until recently. All my family members were disconnected because Spotify was unable to verify we have the same address which of course we do.  Any suggestions?

[Jacob]

Hey @pedrinho66, welcome to the Spotify Community!

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Iamcln-ph]

Hi, I am currently having the same issue. Was yours addressed already? I would appreciate if you can share how if yes 🙂 thanks!

[xxhuxe]

spotify is just being a pain in the @$$.. need to find alternatives now...