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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396641 Views
  • 944 replies
  • 107 likes
  • Account
  • 396641 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170601 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170601 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98862 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98862 Views
  • 68 replies
  • 10 likes

un mensaje de error no permite que use mim servicio

Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelven este problema que ya he tratado de resolver cance...

  • Newbie
  • Trato de usar el servicio y sale un mensaje que dice " error no lo puedes usar mas de 14 dias fuera del pais" cuando no estoy en el extranjero y tengo una cuenta familiar premiun... si no me resuelve...
  • Uratelo
  • Gig Goer
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Re: Can't create an artist account

Hi!We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no artist account. We have started a personal account and would ...

  • Casual Listener
  • Hi! We have a similar problem. We did an official remix for a Swedish artist and the title says: Syster Sol - Voodoo (Cry Tuff Remix), but our name in the title is not a link, so there's no art...
  • Uratelo
  • Gig Goer
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta Spotify

Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad)Iniciaba sesión con facebook sin ningún problema hasta hac...

  • Newbie
  • Tengo una cuenta premium de spotify. El problema está en que no puedo acceder a ella desde ninguno de los dispositivos que uso normalmente (Macbook Pro con yosemite, tlf LG con android y ipad) Inici...
  • Uratelo
  • Gig Goer
  • 401 Views
  • 3 replies
  • 0 likes
  • Login
  • 401 Views
  • 3 replies
  • 0 likes

Ayuda

Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...

  • Newbie
  • Como elimino mi cuenta o cambio el código del país. Ya intente cambiarlo y me dice que el codigo del país es incorrecto...
  • Uratelo
  • Gig Goer
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Last.fm can't find Spotify

I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify.When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, after a while, I have a message informing me that I n...

  • Newbie
  • I never had any troubles with that but since last week I can't listen to my Last.fm radios on Spotify. When I click on one of my radio, "Library" for example, Spotify opens but no music starts and, ...
  • Uratelo
  • Gig Goer
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Can't change country to change payment method

I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?

  • Newbie
  • I can't seem to change my country, I follow instructions on the website going to subscriptions and update details but there are no three dots for me to select to change the country. Any ideas?
  • Uratelo
  • Gig Goer
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Changed country and still no access

Hi there, I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix??Thanks!

  • Newbie
  • Hi there,   I have moved to the US and changed my country within the account settings, yet it still counts me as abroad and won't let me login (been a few days now). Does anyone know a fix?? ...
  • Uratelo
  • Gig Goer
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Declined terms and conditions

I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?

  • Newbie
  • I accidentally pressed "not now" when the pop-up asking to accept the new terms and conditions showed up. Where can I accept them so my account won't get suspended?
  • Uratelo
  • Gig Goer
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Cant remember my password

I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me

  • Newbie
  • I tried to reset my password.It said "email has been sent" but there wasnt any kind of mail and its still same im sure about email please help me
  • Uratelo
  • Gig Goer
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 247 Views
  • 1 replies
  • 0 likes

Can't change country in my profile

I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other options than USA.

  • Visitor
  • I can't log in because I get the "can't use Spotify abroad for more than 14 days" message. And when I try to change the country in my profile from USA to my current country it does not give any other...
  • Uratelo
  • Gig Goer
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Family Plan with Facebook login

I am trying to start a family plan and we all login through facebook. How do I send the invite so that they see no changes to music lists? Link or email? Thanks.

  • Newbie
  • I am trying to start a family plan and we all login through facebook.  How do I send the invite so that they see no changes to music lists?  Link or email?  Thanks.
  • Hubo
  • Community Legend
  • 20976 Views
  • 7 replies
  • 0 likes
  • Premium
  • 20976 Views
  • 7 replies
  • 0 likes

Can't use premium in Erasmus

Hey, I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy and use free account. Can you change my country to Turkey? Also because...

  • Newbie
  • Hey,    I'm in Italy for just 2 months more and I can't use my account. It was premium family account back in Turkey. Now the only way to use Spotify is changing my country to Italy ...
  • 340 Views
  • 0 replies
  • 0 likes
  • Premium
  • 340 Views
  • 0 replies
  • 0 likes

Two accounts/Lost playlists/Password recovery awful!

I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive playlists), yet when I signed in, it made the seld...

  • Newbie
  • I have two accounts. One using one email address (W/100+ playlists), plus another I signed up with using Facebook (using another email address). I subscribed to premium using one (the one w/extensive...
  • 150 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 150 Views
  • 0 replies
  • 0 likes

Reclamo contra Spotify Chile

Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio con mi familia y contrate el plan familiar (en la c...

  • Visitor
  • Estoy muy molesta con la trampa que está realizando Spotify Chile. Cuento con el servicio hace un tiempo, primero tuve el servicio en una cuenta individual y luego quise compartir este gran servicio ...
  • ValenTM
  • Newbie
  • 1839 Views
  • 3 replies
  • 1 likes
  • 1839 Views
  • 3 replies
  • 1 likes

Aparece un debito en mi tarjeta de credito que no he autorizado

En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que cuenta de Spotify esta siendo asociada a mi tarjeta?...

  • Newbie
  • En mi estado de cuenta aparece un cobro de 9 pesos argentinos del dia 16 de Junio del 2017, pero yo no he registrado ni he aceptado ningun plan. ¿Como hago para cancelar este pago? o ¿Averiguar que c...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

How can I see my home adress?

I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.

  • Newbie
  • I sent my friend (which we live in the same address) an invite but she can't verify the address how can I see mine so we adjust that? Thanks.
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 402 Views
  • 1 replies
  • 0 likes

using spotify family with facebook account

Hi, i am using Spotify premium family since some month and my son and my daughter are using the same account. Now Spotify send me an email, that it could not be verified that my son is living at the same adress and canceled his premium.Even if i want...

  • Casual Listener
  • Hi,   i am using Spotify premium family since some month and my son and my daughter are using the same account.   Now Spotify send me an email, that it could not be verified that my son...
  • MatseFu
  • Casual Listener
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda con la promocion de tres meses premium

Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017.Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de enero de 2017 o me da tres meses y terminaria en febrero...

  • Casual Listener
  • Disculpen acabo de ver la promoción de los 3 meses de premium por 0.99 y esta promoción termina el 1 de enero de 2017. Mi pregunta es si yo comienzo esa promoción en diciembre terminaria el 1 de ene...
  • CarolinaE
  • Newbie
  • 1510 Views
  • 6 replies
  • 0 likes
  • 1510 Views
  • 6 replies
  • 0 likes

Facebook Account Riddle

Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long number. But of course i cannot log in from anywhere...

  • Casual Listener
  • Hi everyone. Please listen. My premium account was connected to facebook. I deleted my facebook account completely. My spotify account is still logged in my PC and my user name turned into some long ...
  • Jacob
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 348 Views
  • 3 replies
  • 0 likes