Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hey im trouble with log in because the payments was not succesfull but after this i had make the money succesfull the the spotify bank account. Now im cant logg in anymore ? Thnx
Hi, When looking on my profile settings, the email that is used on Spotify is a hotmail.com address, which is not my email address. When I try to change to my correct email, a gmail.com address, it says that it is already in use. How is it possible t...
I delete my Facebook page with premium spotty account still being paid. I have a new phone and can't log in. Is there any way it can be rest to link to my new Facebook without having to start over.
Cómo puedo sabes mi número de usuario?Gracias.
Hello,I use spotify on my laptop and I just downloaded it on my ipod. Problem is I don't remember the password and I can't reset it as it says my username and my email are invalid. Does anyone know what to do?
I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotify's database is **bleep**ed) and deleting my playli...
Hi,Having problem with present card 300 SEK trying to start a premium membership. Having typed both card # and pincode (covered with a clue slip). Getting info that no is incorrect and 'try again'. I have given right codes. Can anybody help? Thanks i...
A pesar de estar confirma el pago de la cuenta premium familiar, 3 seguimos con los problemas de una cuenta free, incluyendo como el administrador, y los otros 3 gozan de la cuenta premium sin problemas, cuál sería el inconveniente aquí?
My ex girlfriend, some how logged in to my spotify with her facebook account. Is it possible for me to log her out some how? Do i have to delete the hole spotify account and then make a new one? Need some help
buendia. cuando quiero agregar un integrante (mi hija) al plan familiar, obtengo un error al enviar invitacion a una cuenta de gmail. puede ser que por tener cuenta free registrada no me lo permita? la cuenta a invitar es miaminicucci@gmail.com
Hello.I added my mother to my family plan. She tried to join Spotify with my invitation.Does she need my username & password?? I don't have one, as I sign in through Facebook.She tried to create one with her email address & Pw, but it says 'incorrect...
Hi there, I am an Australian currently on holiday in Europe and I'm looking to start a premium subscription. I would preferably like to link my subscription to my Australian debit card. However, when I go to update my account it understandably only g...
I have two accounts, one old free one and one that I use often and pay for. This morning I started a help chat because I kept getting the message that my account was being used somewhere else. I had to leave the chat because work got busy. Since then...
Olá!!Já tenho uma conta premium do spotify há muito tempo, porém hoje minha família resolveu aderir ao plano familiar. Como devo proceder para cancelar a conta pessoal que existia antes e ficar só com a familiar? Obrigado!
Tem como colocar a conta em débito automático e não no cartão de crédito ??
Cancelei uma outra conta premium do spotify mas continuo sendo cobrado mesmo a conta já não existindo no sistema
the songs im listening to are not being posted to my facebook timeline its only in my facebook activity log
Shows a Spotify Web Player under devices on desktop app and no matter if i change my password or use the sign out all devices on the website it still shows up and he continues do what he wants. HELP!
Apareceu uma cobrança de um parceiro de vocês na minha fatura de cartão de crédito cadastro no Spotify que eu NÃO autorizei e nem solicitei serviço.Esse parceiro é o EBANX. Solicito o estorno com urgência senão cacelarei a minha conta Premium do Spot...
I went through CD Baby to get my music on Spotify, so I'm not sure if this means I have an artist account made for me by CD Baby since my music is now on there and how I would go about logging in and managing it. Also, would there be a way to merge m...