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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160619 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160619 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Vasil
  • Moderator
  • 10833 Views
  • 5 replies
  • 11 likes
  • Security
  • 10833 Views
  • 5 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510443 Views
  • 985 replies
  • 112 likes
  • Account
  • 510443 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125028 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125028 Views
  • 74 replies
  • 12 likes

Solved!! Connecting to people, when you don't have a facebook account

I don't have a facebook account, is there any way I can share playlists with friends who set up their spotify account using facebook?

  • Regular
  • I don't have a facebook account, is there any way I can share playlists with friends who set up their spotify account using facebook?
  • Mesidi5
  • Newbie
  • 5653 Views
  • 4 replies
  • 0 likes
  • 5653 Views
  • 4 replies
  • 0 likes

I can't reset my password

Okay so I wanted to upgrade to premium (which I have done before with zero issues) but I was asked for a password, which I then realised I had forgotten. I've tried to look for a way to reset my password but when it comes down to it, I'm being asked ...

  • Newbie
  • Okay so I wanted to upgrade to premium (which I have done before with zero issues) but I was asked for a password, which I then realised I had forgotten. I've tried to look for a way to reset my pass...
  • LilyAlice
  • Newbie
  • 25157 Views
  • 10 replies
  • 1 likes
  • Account
    Login
  • 25157 Views
  • 10 replies
  • 1 likes

can't loggin

i try to loggin with facebook like i always do and tells me -> You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify credentials. If you do not have a Spotify account, sig...

  • Visitor
  • i try to loggin with facebook like i always do and tells me -> You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify ...
  • user-removed
  • Not applicable
  • 523 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 523 Views
  • 8 replies
  • 0 likes

Logged out offline: Wont allow me to log back in

I Updated my Spotify an hour ago and went to log back in. I typed in all the right account info, but when I clicked login it says, " Please go online to connect to spotify". I dont know what that means and how i fix this. I keep typing in my info and...

  • Newbie
  • I Updated my Spotify an hour ago and went to log back in. I typed in all the right account info, but when I clicked login it says, " Please go online to connect to spotify". I dont know what that mea...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I want to delete my account.

Hi guys,I wish for my account to be deleted, as many others have illegitimately have gained access to it and I don't want my account to be linked through Facebook.

  • Visitor
  • Hi guys, I wish for my account to be deleted, as many others have illegitimately have gained access to it and I don't want my account to be linked through Facebook.
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Security
  • 158 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I'm trying to listen to the same song on multiple devices. More specifically, I want to be able to play on my phone that's hooked up to my Denon receiver (which I'm able to no problem), AND my mac computer which also has speakers, so that I can hear ...

  • Newbie
  • I'm trying to listen to the same song on multiple devices.  More specifically, I want to be able to play on my phone that's hooked up to my Denon receiver (which I'm able to no problem), AND my ...
  • gryffyn
  • Roadie
  • 2065 Views
  • 1 replies
  • 1 likes
  • 2065 Views
  • 1 replies
  • 1 likes

Se me han borrado TODAS mis playlist

Hola. Cuando se actualizo a la ultima version de Spotify, he perdido de repetente todas mis listas locales y las que tenia compartidas con otros usuarios. Mi usuario es 11159941082 ¿Podeis ayudarme? Necesitaria que me actualizarse la listas desde hac...

  • Casual Listener
  • Hola.   Cuando se actualizo a la ultima version de Spotify, he perdido de repetente todas mis listas locales y las que tenia compartidas con otros usuarios.   Mi usuario es 111...
  • Mavitaf77
  • Newbie
  • 2839 Views
  • 3 replies
  • 0 likes
  • Account
  • 2839 Views
  • 3 replies
  • 0 likes

Not able to log in while in offline mode

My account got logged out on the app and I was on offline mode the last time I used it. How do I log back in? What can I do? Every time I try to log in it tells me to go online but it won't let me. Help please.

  • Newbie
  • My account got logged out on the app and I was on offline mode the last time I used it. How do I log back in? What can I do? Every time I try to log in it tells me to go online but it won't let me. H...
  • TwoAngel
  • Casual Listener
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Erasing an account

how do i permanently erase an account since im planinb to create a new one

  • Casual Listener
  • how do i permanently erase an account since im planinb to create a new one
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

My account

I've had Spotify premium for a little over a year I was signed up with the student account but once I saw the cahrge of 10$ I claimed a refund through my bank for 5$ and later figured that I had to cancel the membership and register again toGet the s...

  • Casual Listener
  • I've had Spotify premium for a little over a year I was signed up with the student account but once I saw the cahrge of 10$ I claimed a refund through my bank for 5$ and later figured that I had to c...
  • Salmansimjee
  • Casual Listener
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution premiun

hola, tenia premiun y me queria pasar al plan familiar, le doy comenzar y me pide que acepte los datos de pago con los que estaba pagando premiun, le doy ok, me aparece invitar a familiar, le doy click y me aparece esta cuenta no posee familiares a l...

  • Casual Listener
  • hola, tenia premiun y me queria pasar al plan familiar, le doy comenzar y me pide que acepte los datos de pago con los que estaba pagando premiun, le doy ok, me aparece invitar a familiar, le doy cli...
  • Renee07
  • Newbie
  • 732 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 732 Views
  • 7 replies
  • 0 likes

Premium Family Account question

So I own a premium family account. I sent an invite for my husband, who lives with me at my address some time ago and he never went it to accept. I sent it to him again today but now it denys him saying he is already part of a family plan? He needs t...

  • Newbie
  • So I own a premium family account.  I sent an invite for my husband, who lives with me at my address some time ago and he never went it to accept.  I sent it to him again today but now it d...
  • ErickRGuetta
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Not Searchable / Friends Can't Find Me

Hi- having an issue where none of my friends can find me by searching my name. I am a premium subscriber and my Facebook account is linked. When they search my name, "Jonathan Berk", my account just doesn't show up. My user ID is 1230827052 but I wan...

  • Regular
  • Hi- having an issue where none of my friends can find me by searching my name.  I am a premium subscriber and my Facebook account is linked.  When they search my name, "Jonathan Berk", my a...
  • Cixi66
  • Regular
  • 26915 Views
  • 21 replies
  • 12 likes
  • 26915 Views
  • 21 replies
  • 12 likes

Solved!! Tracking another device's IP

Hello! I got an iPad stolen almost a year ago. I have noticed that the person who stole it is still using it because of Spotify. I wanted to know if there is a way for you guys to track my iPad via IP? Maybe there is still a chance for me to get it b...

  • Casual Listener
  • Hello! I got an iPad stolen almost a year ago. I have noticed that the person who stole it is still using it because of Spotify. I wanted to know if there is a way for you guys to track my iPad via I...
  • ASElectronicos
  • Casual Listener
  • 1338 Views
  • 2 replies
  • 0 likes
  • 1338 Views
  • 2 replies
  • 0 likes

Dirección de mi casa plan familiar

Tengo un problema con mi plan familiar, a una de las subcuentas cambio de contraseña en Facebook y se elimino del plan, lo intento agregar pero no me acuerdo la dirección que puse, por qué no sé si lo abrevie o lo puse completo y ya no se puede conec...

  • Newbie
  • Tengo un problema con mi plan familiar, a una de las subcuentas cambio de contraseña en Facebook y se elimino del plan, lo intento agregar pero no me acuerdo la dirección que puse, por qué no sé si l...
  • Takvbo
  • Newbie
  • 826 Views
  • 5 replies
  • 1 likes
  • 826 Views
  • 5 replies
  • 1 likes

Can't reset my password to log in because spotify is not sending it

So I'm having some problems logging into my account. I want to change my password and email but because I can't remember what the current password is, I can't reset neither. So I hit the "forgot your password" button and enter the email; but its been...

  • Newbie
  • So I'm having some problems logging into my account. I want to change my password and email but because I can't remember what the current password is, I can't reset neither. So I hit the "forgot your...
  • Titox
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

I have a question about Spotify premium

I am a premium subscriber and I don't know how to go about starting new library without deleting the already music there. I want to start a new Library. Can u help me

  • Newbie
  • I am a premium subscriber and I don't know how to go about starting new library without deleting the already music there. I want to start a new Library. Can u help me
  • iamandyhill
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

How do I prevent adverts appearing that are inappropriate for young kids?

How do I prevent adverts appearing that are inappropriate for young kids? My 6 year old listens to my spotify playlist.

  • Newbie
  • How do I prevent adverts appearing that are inappropriate for young kids?  My 6 year old listens to my spotify playlist.
  • Titox
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will not let me update my card

I recently have received a new card and I got a notification that something was wrong with my payment (ok understandable since I got a new card and did not update). So whenever I am trying to update my card I keep receiving "Oops! Something went wron...

  • Casual Listener
  • I recently have received a new card and I got a notification that something was wrong with my payment (ok understandable since I got a new card and did not update). So whenever I am trying to update ...
  • Aimee_T
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Pls help

My mom has an account that she can't log into any where and she's paying for Spotify premium. When we try to send email it says account not made with email and when we try to do Facebook it doesn't work either and she doesn't have the username

  • Newbie
  • My mom has an account that she can't log into any where and she's paying for Spotify premium. When we try to send email it says account not made with email and when we try to do Facebook it doesn't w...
  • iamandyhill
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes