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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77149 Views

28 replies

0 likes

  • 77149 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95519 Views

9 replies

2 likes

Account
Login
  • 95519 Views
  • 9 replies
  • 2 likes

NUS Discount

Hi, I notice a lot of people are having trouble with this problem, but I haven't been able to resolve it. The NUS discount link being given out is this: https://www.spotify.com/uk/student/ when you click on "get premium with NUS extra" and log in, it...

Regular

Hi,   I notice a lot of people are having trouble with this problem, but I haven't been able to resolve it. The NUS discount link being given out is this: https://www.spotify.com/uk/stude...

user-removed

Not applicable

3782 Views

39 replies

14 likes

Login
Premium
  • 3782 Views
  • 39 replies
  • 14 likes

Is it possible to change my artist name?

Hey guys, Don't wanna take up too much of your time, but is it possible for me to change my artist name? I've been trying to do it for the longest time ever but haven't gotten anywhere. Thank you,- YF

Newbie

Hey guys,   Don't wanna take up too much of your time, but is it possible for me to change my artist name? I've been trying to do it for the longest time ever but haven't gotten anywhere. &nb...

Maxim

Spotify Star

41682 Views

1 replies

4 likes

  • 41682 Views
  • 1 replies
  • 4 likes

Tells me I am listening on a different device

Hi I'm a long time Spotify user but for last 2 days I have had this issue constantly recur ... playback suddenly stops on my iPhone and a message 'you are listening on iPhone di Marco' appears. I can select to listen again on my iPhone which works fo...

Casual Listener

Hi I'm a long time Spotify user but for last 2 days I have had this issue constantly recur ... playback suddenly stops on my iPhone and a message 'you are listening on iPhone di Marco' appears. I can...

osornios

Spotify Star

646 Views

3 replies

0 likes

Account
Premium
Security
  • 646 Views
  • 3 replies
  • 0 likes

Get access to my artist page which was created automatically

Hi there, I have a Spotify account I made with my Facebook and apparently there was an Artist page created automatically, when my music was released, but I can't access that page. Is there a way to merge my personal Spotify account with my artist pag...

Newbie

Hi there,   I have a Spotify account I made with my Facebook and apparently there was an Artist page created automatically, when my music was released, but I can't access that page. Is there a...

OsModeloz

Casual Listener

1537 Views

3 replies

0 likes

Account
  • 1537 Views
  • 3 replies
  • 0 likes

Premium is not working on my phone

Hello! I just purchased premium and although my account says it's premium it is not letting me use any of the premium features when I play music.

Newbie

Hello! I just purchased premium and although my account says it's premium it is not letting me use any of the premium features when I play music.

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

iPhone app doesn't allow me to use every premium function

I have a premium account, but with the app I can't shuffle my downloaded songs because a message appears saying that I just discovered a premium function and asks me to upgrade my account. But I'm already premium. I tried disconnect the account just ...

Newbie

I have a premium account, but with the app I can't shuffle my downloaded songs because a message appears saying that I just discovered a premium function and asks me to upgrade my account. But I'm al...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline songs limit

Hey, I've reached the limit of 3,333 downloaded tracks and my world has collapsed :D. I need much more songs offline. Is there a possibility to avoid this limit and not lose my old music? I've heard that I can move my music to playlist and then downl...

Newbie

Hey, I've reached the limit of 3,333 downloaded tracks and my world has collapsed :D. I need much more songs offline. Is there a possibility to avoid this limit and not lose my old music? I've heard ...

bomberkbh

Casual Listener

774 Views

2 replies

0 likes

Unlimited
  • 774 Views
  • 2 replies
  • 0 likes

Account access

I cannot access my Spotify premium account. 2 days now since I requested to have my password reset and the message stated that an email would be sent to the address on record and I have not yet received a email. I have tried all passwords and check m...

Casual Listener

I cannot access my Spotify premium account. 2 days now since I requested to have my password reset and the message stated that an email would be sent to the address on record and I have not yet recei...

gchanr

Casual Listener

461 Views

2 replies

0 likes

Premium
  • 461 Views
  • 2 replies
  • 0 likes

Spotify famillie PROBLEM

Beste,Mijn vader zou een spotify famillie willen maken, maar daarvoor heb ik gezien dat we onder het zelefde dak moeten wonen. Maar dat is niet het geval.Is het dan nog moggelijk om spotify famillie te gebruiken.Alvast bedankt voor u antwoord.Alfred ...

Newbie

Beste, Mijn vader zou een spotify famillie willen maken, maar daarvoor heb ik gezien dat we onder het zelefde dak moeten wonen. Maar dat is niet het geval. Is het dan nog moggelijk om spotify famil...

Hubo

Community Legend

267 Views

1 replies

0 likes

Account
Other
Premium
  • 267 Views
  • 1 replies
  • 0 likes

Problem with Spotify country

Hi, I've moved permanently in the UK and i'm using a UK card for payment as of today but my Spotify refuses to update from Belgium. I'm also living with my girlfriend and we haven't been able to add her to my family account. Can anyone please help? T...

Casual Listener

Hi,   I've moved permanently in the UK and i'm using a UK card for payment as of today but my Spotify refuses to update from Belgium. I'm also living with my girlfriend and we haven't been abl...

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Can't log in Samsung smart TV app

Hello there, when I start the application on my TV there are two ways to log in. I can't log in via android app on my phone cause I can't see the device. After that I have tried my facebook username, password, e-mail, generate the password via facebo...

Casual Listener

Hello there,   when I start the application on my TV there are two ways to log in. I can't log in via android app on my phone cause I can't see the device. After that I have tried my facebook ...

stevenrsmith100

Newbie

1467 Views

5 replies

0 likes

  • 1467 Views
  • 5 replies
  • 0 likes

Superuser Contribution Trouble Login with Facebook

My account is linked to my Facebook account but since last Spotify update, I can't login using 'login with Facebook' option. When I try I just get another page appear asking to login with email and password which will let me in eventually but is a re...

Regular

My account is linked to my Facebook account but since last Spotify update, I can't login using 'login with Facebook' option. When I try I just get another page appear asking to login with email ...

yasminsmBR

Casual Listener

812 Views

5 replies

0 likes

Login
  • 812 Views
  • 5 replies
  • 0 likes

No premium functies

Premium account no commercials bit cant charge songs it says het premium

Newbie

Premium account no commercials bit cant charge songs it says het premium

Maxim

Spotify Star

248 Views

1 replies

0 likes

Premium
  • 248 Views
  • 1 replies
  • 0 likes

Premium

I premium for a month but it still doesnt work then this comes up. What should I do?

Newbie

I premium for a month but it still doesnt work then this comes up. What should I do?

Maxim

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Premium account stolen

So my account got hacked on friday april 11th. I tried for about an hour to find somewhere to get help.. nothing. Finally found some reports here, and followed the guidelines provided.. that was 2 days ago.. still NOTHING. Ive tweeted Spotifycares (c...

Casual Listener

So my account got hacked on friday april 11th. I tried for about an hour to find somewhere to get help.. nothing.  Finally found some reports here, and followed the guidelines provided.. that wa...

Magnes

Newbie

24713 Views

20 replies

3 likes

Account
Premium
Security
  • 24713 Views
  • 20 replies
  • 3 likes

Solved!! Account name error??

I just made an account and had the username I wanted when signing up. However, it changed it to this keyboard smash type name and I hate it/won't be able to remember it. I can't find a way to contact support directly about fixing this. Can anyone hel...

Newbie

I just made an account and had the username I wanted when signing up. However, it changed it to this keyboard smash type name and I hate it/won't be able to remember it.   I can't find a way t...

user-removed

Not applicable

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

If Facebook Activity log does not show the songs I listen to on Spotify, do my Facebook friends see?

Hi, I created a Spotify account in USA, but am now in South Korea. It used to be that if I played songs on Spotify in USA the songs would appear on my Facebook. I know this, because the songs would appear on my Facebook Activity log. But now I am in ...

Casual Listener

Hi, I created a Spotify account in USA, but am now in South Korea. It used to be that if I played songs on Spotify in USA the songs would appear on my Facebook. I know this, because the songs would a...

539 Views

0 replies

0 likes

Free
  • 539 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook account not linking

Hi, I don't know if anyone is able to help, from what I've read this seems to be an issue that has to be solved from the inside but I'm getting a repeated error message when trying to connect my Spotify and Facebook accounts - along the lines of 'the...

Casual Listener

Hi, I don't know if anyone is able to help, from what I've read this seems to be an issue that has to be solved from the inside but I'm getting a repeated error message when trying to connect my Spot...

Sab1n

Casual Listener

384 Views

2 replies

1 likes

  • 384 Views
  • 2 replies
  • 1 likes

Superuser Contribution I have premium family but I still have a skip limit

I have been added to my husbands account through family premium. It's still giving me a skip limit like Spotify free. Maybe bc it is linked with the account I made to try it free for thirty days...which I would have been abt four days into????....I c...

Casual Listener

I have been added to my husbands account through family premium. It's still giving me a skip limit like Spotify free. Maybe bc it is linked with the account I made to try it free for thirty days...wh...

Kriselise84

Casual Listener

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
  • 0 likes