Premium Problem

[tastylemonade]

To make it quick: I paid Premium for the month of March, they charged the money from my bank. I decided to cancel the auto renew and now i don't have Premium anymore but still got charged for it.

[KatesHere]

Hey there @tastylemonade, welcome to the community!

That's odd. In your account page, when does it say your Premium is set to run out?

Let me know 🙂

K

[tastylemonade]

It was said to run out at 08.04.17

[KatesHere]

Does it still say the same in your Account Page?

K

[tastylemonade]

It doesn't, since i renewed my subscription. How would i go about getting in contact with spotify about a refund for the first payment?

[KatesHere]

@tastylemonade That doesn't sound right. Can you make sure you're logged in the right account? You'll need to check the receipt Spotify send to your email inbox for this by verifying you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

You can view Spotify's refund policy here.

K