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Why is my premium not working when you have taken payment?
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Please contact Spotify account support here: https://support.spotify.com/ca-en/contact-spotify-support/

This is a forum for technical issues.

Hey there @Paul64mi, welcome to the community!

 

That doesn't sound good. Let's make sure you're logged in the correct account.

Try the following:

 

    1. Check your subscription page. Your status should be Premium.
    2. If it says you're on Premium, try signing out and back into the app.
    3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

 

If these steps don't help, please take this survey that can point you out in the right direction.

 

Let me know how it goes!

K

 

 

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