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Premium account not showing on desktop

Premium account not showing on desktop

I have a Premium account, which is working perfectly fine on my phone, however, when logging in to the online account it says I do not have Premium. The problem is that I cannot log in to my Spotify on desktop (it tells me to change my country settings (and that page is not working)). As I have Premium, I should (if I'm not mistaken) be allowed to use my Spotify also on desktop abroad (I recently moved to Spain).  


So now I am not able to log in, and also not able to change any settings. Any advice on how to fix this? 

1 Reply

Hey @julie123451,

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!



Have a great day!


LukeSpotify Star
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