Premium account problem

[thakstun]

I have gotten free premium and when i login i get its still free in spotify on my phone, tried reinstall app and log in and out, still no update.

I can see that its premium when i login the Spotify website, please help.

When i deleted app and reinstalled it says my premium trial ended and i need to upgrade...

[Maxim]

Hey @thakstun,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.