Premium doesn't work

[carlson79]

Plan

Free/Premium

Country

Norway

Device

iphone 16

Operating System

iOS 26

My Question or Issue

I've upgrade to premium, but it doesn't work! Where can I get personal support - an e-mail adress or chat? Please send answer to my mail

[Jose_M]

Hello @carlson79!

Thanks for coming to the Spotify Community. I'll try to help you out.

Can you try logging out and logging back into your Spotify account? Make sure you're using the same logging details that you used to purchase Premium.

I'd also recommend you try logging in with other email addresses you may own in case you purchases Premium with a different account.

Also check out this Support article for more help with this.

Let me know how it goes!