Premium downgraded while Testphase.

[user-removed]

Dear Spotify Team,

i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to upgrade.

Please explain! 

It wasn´t cool to sit in the train and wanting  to hear some music.... but no working spotify

[user-removed]

Seems to be you created somehow duplicate account.

To solve this in no time, contact via contact form. http://www.spotify.com/about-us/contact/

[user-removed]

wrote an contact form with a link to thread.... no better yet....

SPOTIFY

Y U NO WORK!?

[user-removed]

Spotify can solve problems soon - however every customer has own ticket. When Spotify reach yours ticket - all should be fixed. Be patient.

[user-removed]

thx^^

[user-removed]

I think that average response time is 3 days. But maybe you get a response and solution within 2 days.