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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Thanks0810
  • Visitor
  • 255899 Views
  • 474 replies
  • 30 likes
  • Account
    Free
  • 255899 Views
  • 474 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12887 Views
  • 6 replies
  • 11 likes
  • Security
  • 12887 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528238 Views
  • 989 replies
  • 113 likes
  • Account
  • 528238 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127856 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127856 Views
  • 74 replies
  • 12 likes

I've been Unlimited. Now I'm free. Why?

Hi, I'm from Spain. So long time ago I've been Unlimited because my old sister invited me, so I had infinite music, with announces, but infinite music... A few months ago, Spotify release new update and I accept to can hear music, but I had some pers...

  • Newbie
  • Hi, I'm from Spain. So long time ago I've been Unlimited because my old sister invited me, so I had infinite music, with announces, but infinite music... A few months ago, Spotify release new upd...
  • meahtenoha
  • Spotify
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Reinstalled Spotify on my ipod touch and now all my playlists are gone

there was some problems with my ipod touch, so i re-installed spotify on it. now all my playlists are gone even though they exist on my desktop spotify. what should i do?

  • Newbie
  • there was some problems with my ipod touch, so i re-installed spotify on it. now all my playlists are gone even though they exist on my desktop spotify.  what should i do?  
  • NoFacebookHere
  • Music Fan
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify premium GONE?

I got Spotify Premium for 30 days and i had it for around one week, and today i installed Eqalify and Equaliser to Spotify and i logged out from Spotify and when i then login again my premium was gone i still had all my playlist synced please help no...

Namnlös.png
  • Casual Listener
  • I got Spotify Premium for 30 days and i had it for around one week, and today i installed Eqalify and Equaliser to Spotify and i logged out from Spotify and when i then login again my premium was gon...
  • 846 Views
  • 0 replies
  • 0 likes
  • 846 Views
  • 0 replies
  • 0 likes

Help

When a friend lists songs from spotify and it says show more songs - when I click on it - show more songs disappear. Han u pls help!

  • Newbie
  • When a friend lists songs from spotify and it says show more songs - when I click on it - show more songs disappear.  Han u pls help!
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

password reset troubles

Hello everybody, Is there any moderator willing to help with password reset troubles? I'm not receiving the token email, tried to contact support for the past three days, every day, no feedback at all. What am I doing wrong? Bad karma? Thanks, cheers...

  • Music Fan
  • Hello everybody,   Is there any moderator willing to help with password reset troubles?   I'm not receiving the token email, tried to contact support for the past three days, every ...
  • the_quelo
  • Music Fan
  • 585 Views
  • 9 replies
  • 0 likes
  • 585 Views
  • 9 replies
  • 0 likes

Account hacked?

Hi all, First time posting so not sure if this sort of thing is asked lots, but i'm a spotify premium user and some playlists have been added to my account without my knowing! I've got the usernames of those who seemed to add the playlists. I've chan...

  • Casual Listener
  • Hi all,   First time posting so not sure if this sort of thing is asked lots, but i'm a spotify premium user and some playlists have been added to my account without my knowing! I've got the...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

"PlaylistPros added a track to the playlist _____"

This is an email my subscribers get when I add a new track to a playlist. I do not wish to pester my subscribers with emails like this. The inside of the email says "You are receiving this email because PlaylistPros is sharing playlist updates with f...

  • Roadie
  • This is an email my subscribers get when I add a new track to a playlist.  I do not wish to pester my subscribers with emails like this.  The inside of the email says "You are receiving thi...
  • nlundsten
  • Casual Listener
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

how do i go back online

how do i go online again?

  • Newbie
  • how do i go online again?
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Transfer of Playlists and Premium Status into new Account

Sorry for so many communications but I will post it here in addition to the email because it seems the email system is very slow. Background: I have the Spotify account # 1221188188 and we have all these issues with the login due to Facebook. So I de...

  • Visitor
  • Sorry for so many communications but I will post it here in addition to the email because it seems the email system is very slow. Background: I have the Spotify account # 1221188188 and we have a...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Charged for 30-day trial Premium Spotify!

Hello! Why was I charged 99kr on activating the 30-day trial version? I did activate this trial version some months ago, when I provided my card details... But now, when activating the trial version for the second time, Spotify automatically withdrew...

  • Regular
  • Hello!   Why was I charged 99kr on activating the 30-day trial version? I did activate this trial version some months ago, when I provided my card details... But now, when activating the tri...
  • Sam
  • Spotify
  • 1299 Views
  • 12 replies
  • 0 likes
  • 1299 Views
  • 12 replies
  • 0 likes

nwm

the playlists appeared after 10min (While saying playlist error int the top)

  • Visitor
  • the playlists appeared after 10min (While saying playlist error int the top)
  • David
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Music playback quality (kbps/stream rate)

Hey guys, I'm currently a test user for Spotify Premium. I enabled "high quality" (desktop) and "extreme" quality (mobile) on all devices. Unfortunately I am very unsatisfied with the audio quality of some songs. I have iTunes versions of many songs ...

  • Regular
  • Hey guys,   I'm currently a test user for Spotify Premium. I enabled "high quality" (desktop) and "extreme" quality (mobile) on all devices.   Unfortunately I am very unsatisfied wi...
  • Sam
  • Spotify
  • 1828 Views
  • 5 replies
  • 0 likes
  • 1828 Views
  • 5 replies
  • 0 likes

What if I don't have the asked way of payment?

Hi I'm from Belgium and I wonder. If people don't have the way of payment like visa/mastercard, american express or paypal, how could they upgrade then? I have maestro, and not one of the above. And I would love to upgrade to Unlimited. But how? Can ...

  • Newbie
  • Hi I'm from Belgium and I wonder. If people don't have the way of payment like visa/mastercard, american express or paypal, how could they upgrade then? I have maestro, and not one of the above. And ...
  • Sam
  • Spotify
  • 1625 Views
  • 4 replies
  • 3 likes
  • 1625 Views
  • 4 replies
  • 3 likes

User number versus User name

My account har started showing a number - 9 digits - as my username in the app rather than my username as it used to do. Also showing a number for for all friends and not names - really makes it difficult to share music Log in via Facebook. Any ideas...

  • Newbie
  • My account har started showing a number - 9 digits - as my username  in the app rather than my username as it used to do. Also showing a number for for all friends and not names - really makes i...
  • Richard
  • Community Legend
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Solved!! Premium Gift Cards

I'd love to use Spotify on my cellphone, but I'm lacking a Credit/Debit card, so I was wondering if a friend of mine could buy me an gift e-card. Here is my question: Let's suppose my friend buy me the e-card, do I need to add a credit/debit card/pay...

  • Roadie
  • I'd love to use Spotify on my cellphone, but I'm lacking a Credit/Debit card, so I was wondering if a friend of mine could buy me an gift e-card. Here is my question: Let's suppose my friend buy me t...
  • meahtenoha
  • Spotify
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Payment

If i charge two one month receipt do i get two months or just one?

  • Newbie
  • If i charge two one month receipt do i get two months or just one?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Solved!! can I add any spotify user to my people list?

The first option (my only option) does not work fo me at all, have no idea why? I don't have a FB account. I enter the users name in lower case along with "spotify user" , but seach won't fine the user??? Any ideas!... Thanks https://www.spotify.com/...

  • Newbie
  • The first option (my only option) does not work fo me at all, have no idea why? I don't have a FB account. I enter the users name in lower case along with "spotify user" , but seach won't fine the us...
  • ezearis93
  • Roadie
  • 2528 Views
  • 1 replies
  • 0 likes
  • 2528 Views
  • 1 replies
  • 0 likes

Choose music for me?

Yes I Know I can type just about any song and Spotify will play it... but is there any way for Spotify to pick the music? Say I want to listen songs similar to Bjoro Haland, how could I do that with Spotify?

  • Visitor
  • Yes I Know I can type just about any song and Spotify will play it... but is there any way for Spotify to pick the music? Say I want to listen songs similar to Bjoro Haland, how could I do that with ...
  • user-removed
  • Not applicable
  • 2353 Views
  • 2 replies
  • 0 likes
  • 2353 Views
  • 2 replies
  • 0 likes

Can I cache songs without paying or having a subscription?

Just wondering. Or is there any way to listen to songs I want to listen to on my playlist. Right now I have to listen to a radio based off of my playlist because I don't pay or have a subscription. (only on my iPod though)

  • Newbie
  • Just wondering. Or is there any way to listen to songs I want to listen to on my playlist. Right now I have to listen to a radio based off of my playlist because I don't pay or have a subscription. (...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes