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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1757 Views
  • 0 replies
  • 8 likes
  • Security
  • 1757 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 447869 Views
  • 970 replies
  • 108 likes
  • Account
  • 447869 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199461 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199461 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108586 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108586 Views
  • 72 replies
  • 11 likes

Spotify Premium user havent buy download button

i cant see download button i need help about that i want get album.

  • Newbie
  • i cant see download button i need help about that i want get album.
  • Richard
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Stop declining me spotify and take my money

^^ title says it ur declining my mastercard that has money on it, and i just want to get the 30 day trial but u still decline it when it costs nothing to get that. Just take my money already

  • Newbie
  • ^^ title says it ur declining my mastercard that has money on it, and i just want to get the 30 day trial but u still decline it when it costs nothing to get that.   Just take my money alrea...
  • Richard
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! I need help linking my album on Spotify to my Facebook Band Fan Page

I have a Facebook Fan Page under my artist name 4en6 and I have seen on some other musicians pages that they have a link on their page that says, "As seen on Spotify, iTunes etc" with a link to the iTunes store or where their album is on Spotify. My ...

  • Casual Listener
  • I have a Facebook Fan Page under my artist name 4en6 and I have seen on some other musicians pages that they have a link on their page that says, "As seen on Spotify, iTunes etc" with a link to the i...
  • 4en6
  • Casual Listener
  • 18190 Views
  • 7 replies
  • 1 likes
  • 18190 Views
  • 7 replies
  • 1 likes

Cancelling download purchase

Hello everyone, I have purchased 15 downloads that I didn't want. Then I was like: "Well, since I already have them, why not use them?" then I downloaded an album of 12 tracks that I already had, but not at high quality. Then I went to look for the a...

  • Newbie
  • Hello everyone,   I have purchased 15 downloads that I didn't want. Then I was like: "Well, since I already have them, why not use them?" then I downloaded an album of 12 tracks that I alrea...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Solved!! I need help cancelling my susbscription!

I would like to cancel my subscription but when it asks for password verification it says 'wrong password'. When I tried to request a new password it said my account was linked with my facebook and I should change my password on facebook, I'm confuse...

  • Newbie
  • I would like to cancel my subscription but when it asks for password verification it says 'wrong password'. When I tried to request a new password it said my account was linked with my facebook ...
  • iwantoutofhere
  • Casual Listener
  • 658 Views
  • 5 replies
  • 2 likes
  • 658 Views
  • 5 replies
  • 2 likes

How to delete the Fellody App

Hey guys, I was just wondering how to delete the fellody application from my Spotify account. I have searched everywhere and can't seem to find out how! It is so frustrating!!! Thank you so much in advance!

  • Newbie
  • Hey guys,   I was just wondering how to delete the fellody application from my Spotify account.   I have searched  everywhere and can't seem to find out how! It is so frustrati...
  • David
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Can't set a device password: 500 error.

I've been trying to utilize the "Set a Device Password" feature here: https://www.spotify.com/us/account/set-device-password/. However, when I click on the button to send me a password I'm receiving a 500 error.

  • Casual Listener
  • I've been trying to utilize the "Set a Device Password" feature here: https://www.spotify.com/us/account/set-device-password/.  However, when I click on the button to send me a password I'm...
  • David
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Spotify can't connect to internet

Hello! Since 3 days there is no way I can connect to internet, neither from my android device, computer at home or even laptop from different places I've tried I've tried reinstalling on every device-computer as it solved a simmilar problem I had not...

  • Newbie
  • Hello!   Since 3 days there is no way I can connect to internet, neither from my android device, computer at home or even laptop from different places I've tried   I've tried reinst...
  • 4074 Views
  • 0 replies
  • 2 likes
  • 4074 Views
  • 0 replies
  • 2 likes

Gift card (only for purchasing tracks)

Hi, I was wondering if it was possible to buy someone a gift card , but only for buying tracks with it. I can't find it anywhere. There is only a gift card that includes spotify premium. You probably need premium to buy tracks etc. but then there is ...

  • Newbie
  • Hi, I was wondering if it was possible to buy someone a gift card , but only for buying tracks with it. I can't find it anywhere. There is only a gift card that includes spotify premium. You prob...
  • David
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

I have no top list!

I have no top list for the music I listen to. So I can't see what artist/songs i have listen to the most.Anyone know the reason. It's been like this for several months now.

  • Newbie
  • I have no top list for the music I listen to. So I can't see what artist/songs i have listen to the most. Anyone know the reason. It's been like this for several months now.
  • jimbobur
  • Newbie
  • 803 Views
  • 2 replies
  • 0 likes
  • 803 Views
  • 2 replies
  • 0 likes

Disable facebook spotify account.

Hi.. I got my spotify acount and a facebook made one that uses the same email, I would love to remove the facebook made one. because I get "fail to enable spotify social" conecting to facebook having both using the same email.

  • Casual Listener
  • Hi..  I got my spotify acount and a facebook made one that uses the same email, I would love to remove the facebook made one. because I get "fail to enable spotify social" conecting ...
  • mindwarps
  • Casual Listener
  • 2467 Views
  • 5 replies
  • 0 likes
  • 2467 Views
  • 5 replies
  • 0 likes

Cant log in! Help please!

Spotify wont let me log in with my original username and password, when i go to reset my password it says that i log in through facebook and i need to enter my facebook email address and password.. but when i log in through facebook all my playlists ...

  • Visitor
  • Spotify wont let me log in with my original username and password, when i go to reset my password it says that i log in through facebook and i need to enter my facebook email address and password.. b...
  • Richard
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Swedish advertisement stunt

How come "Allsang pa skansen" with "Anders Lundin" seems to fit into my metall playlists somehow? Very disturbing.. feels very much like someone payed a lot of money to get played, no matter what else you are listening to. Am I alone with this "issue...

  • Newbie
  • How come "Allsang pa skansen" with "Anders Lundin" seems to fit into my metall playlists somehow?  Very disturbing.. feels very much like someone payed a lot of money to get played, no matter...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Can't buy downloads

I'm trying to buy downloads and then this pops up What am I supposed to see here?

Skärmbild-19.png
  • Regular
  • I'm trying to buy downloads and then this pops up     What am I supposed to see here?
  • Richard
  • Community Legend
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

[Announcement] Playlist service degraded

Some folks are experiencing problems with their playlists. Don't worry. Your playlists will be back shortly. We're aware of the issue and working on a fix. We'll update you as soon as we know more.

  • Spotify
  • Spotify
  • Some folks are experiencing problems with their playlists.  Don't worry.  Your playlists will be back shortly.     We're aware of the issue and working on a fix.  We'll u...
  • Rorey
  • Spotify
  • 1018 Views
  • 11 replies
  • 0 likes
  • 1018 Views
  • 11 replies
  • 0 likes

spotify debit card problem

I got the 30 day trial about 2-3 hours ago. It was working fine. Now it keeps asking me if my debit card is issued in the same country as my spotify account is based in. So, unless a war has broken out and countries have changed hands within the last...

  • Casual Listener
  • I got the 30 day trial about 2-3 hours ago. It was working fine. Now it keeps asking me if my debit card is issued in the same country as my spotify account is based in. So, unless a war has broken o...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Premium account was hacked...

My account was hacked under the login name "dregur". They changed my e-mail address on the account from my personal gmail account to something else, and I saw on a shared playlist that the name on the account was changed to the person that hacked my ...

  • Casual Listener
  • My account was hacked under the login name "dregur". They changed my e-mail address on the account from my personal gmail account to something else, and I saw on a shared playlist that the name on th...
  • dregur
  • Casual Listener
  • 652 Views
  • 7 replies
  • 0 likes
  • 652 Views
  • 7 replies
  • 0 likes

Solved!! Deactivated Facebook account, but now I can't listen to spotify

I can't listen to spotify without having a facebook account. And I pay a premium on it. I want to be off of facebook, but I also want to listen to music. How do I create spotify username password credentials seperate from facebook. When I try to, it ...

  • Newbie
  • I can't listen to spotify without having a facebook account.  And I pay a premium on it. I want to be off of facebook, but I also want to listen to music.   How do I create spotify userna...
  • Stupify
  • Community Legend
  • 1027 Views
  • 3 replies
  • 0 likes
  • 1027 Views
  • 3 replies
  • 0 likes

Two accounts and other problems!!!

I just bought a new phone today and got a Spotify premium with it, that's all good and just what I wanted, but... See I already had an account, but since I didn't remember the username (that ghastly long number thingie) we (seller and me) ended up pu...

  • Newbie
  • I just bought a new phone today and got a Spotify premium with it, that's all good and just what I wanted, but... See I already had an account, but since I didn't remember the username (that ghastly ...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

i can't get a spotify login. Theaccount insists that i use Facebook

Spotify never let me set up a Spotify login as far as i can tell. insists that I login via Facebook. I dont want to do that oplease help

  • Visitor
  • Spotify never let me set up a Spotify login as far as i can tell.  insists that I login via Facebook. I dont want to do that oplease help
  • Stupify
  • Community Legend
  • 1150 Views
  • 3 replies
  • 0 likes
  • 1150 Views
  • 3 replies
  • 0 likes