Help Wizard

Step 1


Premium for Family

Premium for Family

I agreed to join Premium for Family together with a few others but when I entered the code for access, I was told the code is not able to be redeemed. How I can get it to work?

1 Reply

Hey @cherylhwr, welcome to the Spotify Community!


All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

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