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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4585 Views
  • 1 replies
  • 9 likes
  • Security
  • 4585 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465022 Views
  • 976 replies
  • 111 likes
  • Account
  • 465022 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205597 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205597 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113216 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113216 Views
  • 72 replies
  • 12 likes

Superuser Contribution Family account code

I am trying to log into a family account that my family made. I am putting the correct code in but it says it can log in or it's the wrong code when it's right. What do I do

  • Newbie
  • I am trying to log into a family account that my family made. I am putting the correct code in but it says it can log in or it's the wrong code when it's right. What do I do
  • AndyJoel
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Playlists no longer have Shuffle/Loop Options??

The option to choose to Shuffle or Loop a Playlist has disappeared? Can't find the Loop option available in my Settings either. Is this option no longer available?

  • Casual Listener
  • The option to choose to Shuffle or Loop a Playlist has disappeared?  Can't find the Loop option available in my Settings either.  Is this option no longer available?
  • Panecea
  • Casual Listener
  • 224 Views
  • 1 replies
  • 1 likes
  • Premium
  • 224 Views
  • 1 replies
  • 1 likes

Can't sign in on any platform

Hey there I know, I know, this is a problem occurs every day, but I have the simillar issue I can't log in into my Spotify-account on my desktop (I'm using the desktop application on a Win10 platform) nor on my mobile app (Android M). I created my Sp...

  • Casual Listener
  • Hey there   I know, I know, this is a problem occurs every day, but I have the simillar issue   I can't log in into my Spotify-account on my desktop (I'm using the desktop applicat...
  • KatesHere
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 404 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium familiar

Como cambio la dirección de vivienda, o como veo la dirección puesta

  • Newbie
  • Como cambio la dirección de vivienda, o como veo la dirección puesta
  • AndyJoel
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Problema de pago

Hola, me pueden ayudar! Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?

  • Newbie
  • Hola, me pueden ayudar!  Quiero pagar nuevamente para estar en Premium, pero me dice que existe un problema con mi forma de pago, en dónde puedo checar eso?   
  • lola69
  • Newbie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Spotify messages

I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?

  • Newbie
  • I just updated my spotify on my mac and noticed that the messages icon is gone (usually in the upper right corner). Did they really get rid of it?? or is it in a different spot now?
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 1 likes
  • Other
  • 250 Views
  • 1 replies
  • 1 likes

Superuser Contribution charged twice when ugrading to student

I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my student subscription.

  • Newbie
  • I applied for the 3 month trial for students, when the 3 months were over i was charged $9.99(regular price). I change my account information and got charged for my regular subscription and my studen...
  • AndyJoel
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeemed voucher didn't work

I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last month. I successfuly got my 9.99 back, but my acco...

  • Newbie
  • I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last...
  • AndyJoel
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

domicilio

como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta como puedo saber que direccion puse?

  • Newbie
  • como puedo saber mi domicilio exacto? pongo la direccion para agregar a un familiar y me dice que la direccion es incorrecta   como puedo saber que direccion puse?
  • ALEPLG624
  • Casual Listener
  • 810 Views
  • 4 replies
  • 0 likes
  • 810 Views
  • 4 replies
  • 0 likes

Antes de que se acabe mi premium meto codigo para 1 mes , y este desaparece

Buenas!Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me deja introducirlo de nuevo, que hago?

  • Casual Listener
  • Buenas! Resulta que mi suscripcion premium de pago iba a acabar, asi que, antes de procesar una nueva factura, introduje un codigo premium de 1 mes, ahora, mi premium se ha pausado y el codigo no me...
  • gigicastillo18
  • Casual Listener
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spodify premium - it doesn´t work when we try to use it simultaneously

When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ?Regards

  • Casual Listener
  • When we - simultaneously - try to listen to music, we only get access to one music track. I expect it is possibly to listen to the music chosen by each individually ? Regards
  • Maxim
  • Spotify Star
  • 402 Views
  • 5 replies
  • 0 likes
  • Premium
  • 402 Views
  • 5 replies
  • 0 likes

Solved!! Account Info

Hi, I need to find the email that is associated with my credit card number.

  • Casual Listener
  • Hi,   I need to find the email that is associated with my credit card number.
  • carl_harris
  • Roadie
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

device/ account info mismatch

Dear Support Team,I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea what the problem is?Thank you in advance Best regards,...

  • Newbie
  • Dear Support Team, I wanted to cancel my subscription but according to my account I am not using Premium. However, when I open the application it says that I am using Premium. Do you have any idea w...
  • KatesHere
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Account Hacked

I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotify and Facebook and this person keeps being able to ...

  • Newbie
  • I keep getting pop ups that someone is using my account to listen to music and I can't listen to it on my own. I have logged out all devices from my account, I have change my passwords on both Spotif...
  • carl_harris
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 289 Views
  • 1 replies
  • 0 likes

Redeem code is not working

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...

  • Casual Listener
  • About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it...
  • naomechateies17
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • Premium
  • 238 Views
  • 2 replies
  • 0 likes

Solved!! [Desktop][Other] Please bring back the option of being able to delete messages.

When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainly do not want to listen to his iPhone. It's like my...

  • Regular
  • When listening to Spotify suddenly the music stops playing and as source it says that I'm listening to Brian Maloneys iPhone. I am not Brian Maloney. I have no idea who Brian Maloney is. And certainl...
  • claesh70
  • Regular
  • 315 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 315 Views
  • 3 replies
  • 0 likes

We are trying to switch to family plan but option not available

We are trying to switch to family plan but option not available. Who do I contact?

  • Casual Listener
  • We are trying to switch to family plan but option not available. Who do I contact?
  • dvonal
  • Casual Listener
  • 438 Views
  • 6 replies
  • 0 likes
  • 438 Views
  • 6 replies
  • 0 likes

Cancel Premium error

Dear all, I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I get to the last step (after I enter my password), I get an e...

  • Casual Listener
  • Dear all,   I'm trying to cancel my Premium account (tomorrow, i.e. in one hour, I'll be made to pay for it) as I am not using Spotify as much as to pay 10 Euros a month. However, everytime I ...
  • Bittencourt
  • Spotify Star
  • 571 Views
  • 9 replies
  • 0 likes
  • 571 Views
  • 9 replies
  • 0 likes

30 day free.premum trial

I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?

  • Casual Listener
  • I signed up for a *30 dayfree.premium account *last week *and they told me trial ended today?
  • Maxim
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Can't use Family account

I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner with the message "It appears this account does not ha...

  • Casual Listener
  • I was added to a Family Account plan by my brother. He sent me a link and said it would ask me for an address. But when I clicked on it, it gives me a page with my account summary and a red banner wi...
  • davemancozy
  • Casual Listener
  • 608 Views
  • 4 replies
  • 0 likes
  • Account
  • 608 Views
  • 4 replies
  • 0 likes