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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8919 Views
  • 1 replies
  • 9 likes
  • Security
  • 8919 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480029 Views
  • 979 replies
  • 111 likes
  • Account
  • 480029 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210413 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210413 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120567 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120567 Views
  • 72 replies
  • 12 likes

Superuser Contribution My account has been hacked and I can't change anything

My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothing has happened. I have lost all my access and it i...

  • Newbie
  • My premium account has been hacked. I received an email from Spotify telling me my email had been changed and if it wasn't me to click on a link. It wasn't me and clicked on link but since then nothi...
  • MonicaM_Bogota
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • Security
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out by app and upon log in all my downloads where gone and doesn't look like I have premium

Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone

  • Casual Listener
  • Have no idea what happened the app logged me out by its self then when I logged in it appears premium is gone which has been already paid this month and all my downloads are gone
  • MonicaM_Bogota
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Unauthorized user on my account

My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account. This forum is great, but being able to speak to someone and correct the problem w...

  • Visitor
  • My account has been compromised. I log in through Facebook, have logged out, reset the password, deleted the application and WIN-OPE8K6VPKD9 keeps accessing my account.    This forum...
  • Jshull0986
  • Newbie
  • 613 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
    Security
  • 613 Views
  • 6 replies
  • 0 likes

Lots of ads for premium?

This is insane. I am a Globe plan subscriber and been upgraded to premium for free but im fetting 3 ads after every music played. Weeeeew .

  • Casual Listener
  • This is insane. I am a Globe plan subscriber and been upgraded to premium for free but im fetting 3 ads after every music played. Weeeeew .
  • Jacob
  • Community Legend
  • 341 Views
  • 5 replies
  • 0 likes
  • 341 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing my credit card

I've been trying to change the credit card on my profile from a Singaporean card to a Canadian one, I keep getting a message that says Spotify isn't available in Canada (which is not true) - what could I do to fix this?

  • Casual Listener
  • I've been trying to change the credit card on my profile from a Singaporean card to a Canadian one, I keep getting a message that says Spotify isn't available in Canada (which is not true) - what cou...
  • nr8
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 217 Views
  • 2 replies
  • 0 likes

Premium

I was paying for Spotify premium every month but then I got a gift card last week for 3 months of Spotify premium as a present and I redeemed it last week and got an email of a receipt and order number but now since yesterday my Spotify isn't working...

  • Casual Listener
  • I was paying for Spotify premium every month but then I got a gift card last week for 3 months of Spotify premium as a present and I redeemed it last week and got an email of a receipt and order numb...
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 5 replies
  • 0 likes
  • 342 Views
  • 5 replies
  • 0 likes

Help! I need to have my email address released!

I am deleting my Facebook account. And I want to release my email address so that I don't have to use my Facebook login to use Spotify. So I generated a case (Spotify Case # 07767833) but received nothing but a generic reply which was completely unhe...

  • Visitor
  • I am deleting my Facebook account. And I want to release my email address so that I don't have to use my Facebook login to use Spotify. So I generated a case (Spotify Case # 07767833) but received no...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 276 Views
  • 1 replies
  • 0 likes

I need help canceling an account that I don't know the email for.

I've tried emailing support but obviously that isn't going to help me since they just told me the exact stuff I was able to find out on my own.I've been charged for the past 3 months for a spotify premium account and didn't realize it, because I am n...

  • Newbie
  • I've tried emailing support but obviously that isn't going to help me since they just told me the exact stuff I was able to find out on my own. I've been charged for the past 3 months for a spotify ...
  • Jacob
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 184 Views
  • 1 replies
  • 0 likes

Charged full price when supposed to be charged for student price

I had the student account for Spotify premium linked to my old Facebook account. I recently deleted that Facebook account and I emailed with someone on Spotify to have them help me transfer my account from my old Facebook to my new Facebook, however,...

  • Newbie
  • I had the student account for Spotify premium linked to my old Facebook account. I recently deleted that Facebook account and I emailed with someone on Spotify to have them help me transfer my accoun...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Hacked

My account has been hacked, they changed my email. Need help asap.

  • Casual Listener
  • My account has been hacked, they changed my email. Need help asap.
  • bchickens
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • Account
  • 391 Views
  • 2 replies
  • 0 likes

stolen account

my premium account was hacked, and somebody changed my email and i can not enter in my account.

  • Visitor
  • my premium account was hacked, and somebody changed my email and i can not enter in my account.
  • bchickens
  • Casual Listener
  • 465 Views
  • 4 replies
  • 1 likes
  • 465 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify won't let me log in on my own computer

Hi,I've seen this problem posted about but it seems there's no way to get in contact directly from Spotify, and I never saw those answers resolved, so I'm posting here. Sorry for a repeat question.I can't log in to Spotify. I used to have an account ...

  • Newbie
  • Hi, I've seen this problem posted about but it seems there's no way to get in contact directly from Spotify, and I never saw those answers resolved, so I'm posting here. Sorry for a repeat questio...
  • nmccreary34
  • Newbie
  • 7234 Views
  • 2 replies
  • 1 likes
  • 7234 Views
  • 2 replies
  • 1 likes

subscription canceled

today is it the 15th of march and yesterday spotify had write off my subscription cost. but I wanted to get student discount on spotify but now I fout out that it's possible in Holland and I don't have premium any more but I have paid for this month....

  • Casual Listener
  • today is it the 15th of march and yesterday spotify had write off my subscription cost. but I wanted to get student discount on spotify but now I fout out that it's possible in Holland and I don't ha...
  • Maxim
  • Spotify Star
  • 356 Views
  • 6 replies
  • 0 likes
  • 356 Views
  • 6 replies
  • 0 likes

Solved!! payment update failure

I'm having a hard time updating payment through my credit card. For some reason the expiration date on the card don't wanna go through. Can I get any help with this?

  • Casual Listener
  • I'm having a hard time updating payment through my credit card. For some reason the expiration date on the card don't wanna go through. Can I get any help with this?
  • Bittencourt
  • Spotify Star
  • 402 Views
  • 5 replies
  • 0 likes
  • Security
    Subscription
  • 402 Views
  • 5 replies
  • 0 likes

Re: Changing country/Spotify Premium for Family

Hi, I have the same problem, moved from Australia to France. My next billing date is the 4th of April so does that mean we can only use one account untiul that date? Thanks,

  • Casual Listener
  • Hi, I have the same problem, moved from Australia to France. My next billing date is the 4th of April so does that mean we can only use one account untiul that date? Thanks,
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Solved!! Change credit card details

Trying to change credit card details, won't accept my end date. No matter how many different ways I try putting it in, keeps denying and saying enter end date of card.

  • Casual Listener
  • Trying to change credit card details, won't accept my end date. No matter how many different ways I try putting it in, keeps denying and saying enter end date of card.
  • Bittencourt
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Can't cancel premium subscription!

This is the last day of my 3-month trial and I tried cancelling all day yesterday and also today - but it keeps saying Ooops something went wrong try again later. Soon you are going to charge me for another month which I have no intention of paying f...

  • Visitor
  • This is the last day of my 3-month trial and I tried cancelling all day yesterday and also today - but it keeps saying Ooops something went wrong try again later.    Soon you are going to...
  • Jacob
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Cancelled subscription, appears to work but doesn't.

Hello. So I purchased Premium 3 months ago, wanting to have it just for January. Then, when there were 2 days left until the end of my subscribtion I cancelled it. Yes, I am sure I made it to the end, because I had already done it twice before. I was...

  • Newbie
  • Hello. So I purchased Premium 3 months ago, wanting to have it just for January. Then, when there were 2 days left until the end of my subscribtion I cancelled it. Yes, I am sure I made it to the end...
  • Jacob
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Download issues

Hi. I have Spotify premium on my phone and iPad. I'm trying to download my songs but it just won't download. I have the lastest software but still nothing. Any help?

  • Casual Listener
  • Hi. I have Spotify premium on my phone and iPad. I'm trying to download my songs but it just won't download. I have the lastest software but still nothing. Any help?
  • Oscarb111
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Why am I paying twice each month?

I am being charged 9.99 TWICE each month. Whjy and how do I reach anyone to ask one of them to stop?

  • Newbie
  • I am being charged 9.99 TWICE each month.  Whjy and how do I reach anyone to ask one of them to stop?
  • Jacob
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes