Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263042 Views
  • 790 replies
  • 81 likes
  • Account
  • 263042 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129048 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129048 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71966 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71966 Views
  • 63 replies
  • 8 likes

new account

I just made a new account following the steps on how to not have your account connected to your Facebook and I would like some help moving my playlists, followers, and songs to my new account.

  • Newbie
  • I just made a new account following the steps on how to not have your account connected to your Facebook and I would like some help moving my playlists, followers, and songs to my new account.
  • itu_
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember the email I used

I logged out of my account on accident. I cant remember which email i used for the account but i tried my only 2 emails AND my username (my username worked but I dont know which email it went too...) one email is for a free account and the other said...

  • Newbie
  • I logged out of my account on accident. I cant remember which email i used for the account but i tried my only 2 emails AND my username (my username worked but I dont know which email it went too...)...
  • Magrkus
  • Newbie
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Get music taken off!

Hello,I have an album on Spotify that I need removed A.S.A.P! The company that uploaded my album has been shut down due to legal reasons, and I need the album they put on Spotify to be taken off immediately. How do I go about making this happen?Pleas...

  • Newbie
  • Hello, I have an album on Spotify that I need removed A.S.A.P! The company that uploaded my album has been shut down due to legal reasons, and I need the album they put on Spotify to be taken off im...
  • itu_
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Update on my account

Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096

  • Regular
  • Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096
  • mathieutessier6
  • Regular
  • 137 Views
  • 3 replies
  • 0 likes
  • Other
  • 137 Views
  • 3 replies
  • 0 likes

Error Code 3

Over night all of my devices with Spotify (laptop, phone, ipad) were logged out of my facebook spotify account and now it keeps telling me on all devices that I'm using the wrong credentials. I've tried using username only but since my account is lin...

  • Newbie
  • Over night all of my devices with Spotify (laptop, phone, ipad) were logged out of my facebook spotify account and now it keeps telling me on all devices that I'm using the wrong credentials. I've tr...
  • BrieCam
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular cuenta premium a perfil de facebook y pasarla a otro mail

Hola ¿Cómo puedo desvincular mi cuenta Spotify Premium de mi perfil de facebook y pasarla a otro mail? La ayuda que proporciona Spotify en confusa y engorrosa, para colmo no hay ayuda en linea por parte del personal de Spotify y si está no la encuent...

  • Newbie
  • Hola ¿Cómo puedo desvincular mi cuenta Spotify Premium de mi perfil de facebook y pasarla a otro mail? La ayuda que proporciona Spotify en confusa y engorrosa, para colmo no hay ayuda en linea por pa...
  • MonicaM_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué un año de premium, tengo el recibo en mi cuenta, pero sigo en gratuito

Mi tarjeta no puede hacer cargos recurrentes, por lo que hice un pago anual completo por $1,188.00 el cual procedió exitosamente. Incluso tengo el número de recibo del pago por un año en mi sección de recibos, pero la app sigue diciendo que no he pag...

  • Newbie
  • Mi tarjeta no puede hacer cargos recurrentes, por lo que hice un pago anual completo por $1,188.00 el cual procedió exitosamente.   Incluso tengo el número de recibo del pago por un ...
  • MonicaM_Bogota
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Redeeming voucher between countries

I bought a Spotify voucher in New Zealand for my friend in Australia. She cannot redeem the voucher as the currency is different. How can I update the voucher for her to use - happy to pay more if required??Anita

  • Casual Listener
  • I bought a Spotify voucher in New Zealand for my friend in Australia. She cannot redeem the voucher as the currency is different. How can I update the voucher for her to use - happy to pay more if re...
  • Maxim
  • Spotify Star
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

cant use premium anymore

Today ive changed my mobile phone. And now my account says that i only have the free account. But i am paying every months for my premium account for eleven months now

  • Visitor
  • Today ive changed my mobile phone. And now my account says that i only have the free account. But i am paying every months for my premium account for eleven months now
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

WHAT AM I DOING WRONG

I bought spotify premium under the impression it could be used simultaneously on other devices, im trying to play a song whilst my dad is using spotify.. in a different city! And it keep pausing mine and making me choose my or his device and hes doin...

  • Newbie
  • I bought spotify premium under the impression it could be used simultaneously on other devices, im trying to play a song whilst my dad is using spotify.. in a different city! And it keep pausing mine...
  • Mogulman
  • Newbie
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Superuser Contribution NO PUEDO INGRESAR A MI CUENTA

Necesito ayuda, no puedo ingresar a mi cuenta desde hace 1 mes, estoy angustiado de no poder escuchar mis canciones!Solo me sale el mensaje que dice: " la página de redireccionó varias veces ". En un correo que me envió Spotify me dice que estoy bloq...

  • Visitor
  • Necesito ayuda, no puedo ingresar a mi cuenta desde hace 1 mes, estoy angustiado de no poder escuchar mis canciones! Solo me sale el mensaje que dice: " la página de redireccionó varias veces ". En ...
  • miguell1221
  • Newbie
  • 493 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 493 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cambie de plan de pago y no reconoce el cambio

Tenia cuenta premium anual y me cambié al de 3 meses pero me sigue pidiendo que actualice mis datos de pago (siendo que ya pagué por 3 meses con la misma cuenta).Ayuda!! :((( Dicen que en 5 dias me cortan mi suscripción.

  • Newbie
  • Tenia cuenta premium anual y me cambié al de 3 meses pero me sigue pidiendo que actualice mis datos de pago (siendo que ya pagué por 3 meses con la misma cuenta). Ayuda!! :((( Dicen que en 5 dias me...
  • MonicaM_Bogota
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating Email Address

Hi,I cant update the email address on my account as it says the address is already taken. If it is, its my account - how do i resolve so I keep my existing account and password but change the email address ? Thanks

  • Newbie
  • Hi, I cant update the email address on my account as it says the address is already taken. If it is, its my account - how do i resolve so I keep my existing account and password but change the email...
  • MonicaM_Bogota
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit button

I have direct deposit. I have been billed to soon as I have not received my deposit yet.I need to be billed on or about the 28th of each month.How can I communicate this to the billing department.I don't want a disruption in service.(I have premium)A...

  • Newbie
  • I have direct deposit. I have been billed to soon as I have not received my deposit yet. I need to be billed on or about the 28th of each month. How can I communicate this to the billing department...
  • MonicaM_Bogota
  • Roadie
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Aviso de Pagamento em aberto

Meu cartão ja efetuou o pagamento, mas não foi gerado recibo e estou recebendo um aviso de pagamento em aberto. Como devo proceder ?

  • Newbie
  • Meu cartão ja efetuou o pagamento, mas não foi gerado recibo e estou recebendo um aviso de pagamento em aberto. Como devo proceder ?
  • Bittencourt
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! My account is hacked. And the hacker changed my password, email.

My user name is Fahad.knr I can't verify this cause both my email and number has been erased. What should I do?

  • Newbie
  • My user name is Fahad.knr I can't verify this cause both my email and number has been erased. What should I do?
  • user-removed
  • Not applicable
  • 456 Views
  • 4 replies
  • 0 likes
  • Security
  • 456 Views
  • 4 replies
  • 0 likes

SPOTIFY WITHOUT FACEBOOK

I recently upgraded to the family plan and added my husband but he doesnt have facebook so I cant figure out how to find him as a friend so that he can see my playlists.

  • Casual Listener
  • I recently upgraded to the family plan and added my husband but he doesnt have facebook so I cant figure out how to find him as a friend so that he can see my playlists.
  • kdkmbarnes
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Verkeerd account opgewaardeerd

Hallo sportify, Vanavond heeft mijn moeder mijn sportify opgewaardeerd naar premium,alleen is het probleem nu dat dit op het verkeerde account is gebeurd. Mijn moeder heeft onze gezamelijk sportify opgewaardeerd inplaatst van mijn eigen account. Is e...

  • Newbie
  • Hallo sportify,   Vanavond heeft mijn moeder mijn sportify opgewaardeerd naar premium, alleen is het probleem nu dat dit op het verkeerde account is gebeurd. Mijn moeder heeft onze gezamelijk...
  • Hubo
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 1 replies
  • 0 likes