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Premium on wrong account

Premium on wrong account

I was going to order spotify premium on an account I already had, but it seems like I've order it on a new account wich I don't know either password or anything to. And now I don't know how to unorder it because, like I said, I don't know on wich account it went... And I don't want to pay for something I can't use.

 

Order number276466788011Date2013-11-07Payment methodVISA **** **** **** 2975EmailRetailerSpotify Sweden ABVAT numberSE556786572901

 

Can you either close it or move it to my right account, jollesteinwall?

Reply
1 Reply

Hi,

 

It looks like you have upgraded an account linked to your Facebook.  This is an easy fix for our support team - could you please contact them on this Link?

 

They will need the order number and your date of birth.  They should then be able to delete the duplicate account and add a credit over to your main account.  Once they have done this, please login using your Spotify username and password as this will prevent any future duplicate accounts from being created.  

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