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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9774 Views
  • 3 replies
  • 9 likes
  • Security
  • 9774 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491316 Views
  • 981 replies
  • 111 likes
  • Account
  • 491316 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213211 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213211 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122297 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122297 Views
  • 72 replies
  • 12 likes

SongKIck showing recommendations for wrong city.

I have spotify on every device I come in contact with through out my day. It's amazing, Thank you. But I do have an issue with songkick recommendations. It seems to believe I live in MN or WI. I live in Alabama. Atlanta and Birmingham are the only ci...

  • Casual Listener
  • I have spotify on every device I come in contact with through out my day. It's amazing, Thank you.   But I do have an issue with songkick recommendations. It seems to believe I live in MN or...
  • ruffadelic
  • Newbie
  • 996 Views
  • 3 replies
  • 1 likes
  • 996 Views
  • 3 replies
  • 1 likes

Charged for Premium not Unlimited

Hi Spotify I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 However, I have been charged the premium amount. Can you help? ...

  • Newbie
  • Hi Spotify   I changed my Spotify account to Unlimited before the end of my free trial of Premium rather than cancelling it all together and was informed I'd be charged £4.99 on 30/10/2013 ...
  • Taylor
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Why is Australian GST added to my subscription when I am in NZ?

Can Spotify please explain why Australian GST is added to my subscription when I am in NZ? Can this charge be claimed back?

  • Casual Listener
  • Can Spotify please explain why Australian GST is added to my subscription when I am in NZ? Can this charge be claimed back?
  • Peter__
  • Community Legend
  • 4514 Views
  • 3 replies
  • 1 likes
  • 4514 Views
  • 3 replies
  • 1 likes

playlists deleted, login failed

10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my password immediately but didn't notice any other susp...

  • Casual Listener
  • 10/29/2013 ~ 1:30 I watched over 300 playlists (MacBook Air, dektop version) disappear right before my eyes and spotify report a login failure. Mobile devices also report login failure. Changed my pa...
  • Peter__
  • Community Legend
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Spotify linked to a random person's facebook account

My spotify account seems to be linked to a random person's facebook account. I have NO idea who he is???? Spotify won't let me log in using any of my actual accounta info.

  • Newbie
  • My spotify account seems to be linked to a random person's facebook account.  I have NO idea who he is????   Spotify won't let me log in using any of my actual accounta info.
  • Taylor
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Duplicate Facebook Account CONFUSING

So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook.Just recently I tried connecting another pre-made spotify account (this is my da...

  • Visitor
  • So about a month or so ago, I created a spotify account through facebook. Since then I had come up with a playlist full of songs and gained a few followers from facebook. Just recently I tried conne...
  • Taylor
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

Facebook Account Password

I have an old Spotify account with over 40 playlists and 20 followers. Somehow, in resetting my Facebook password, I could not log back into that account. I now have duplicate Paulina Leone accounts. I can't sync my playlists. I tried logging in and ...

  • Visitor
  • I have an old Spotify account with over 40 playlists and 20 followers.  Somehow, in resetting my Facebook password, I could not log back into that account.  I now have duplicate Paulina Leo...
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 198 Views
  • 1 replies
  • 0 likes

Account split into two separated. Both are premium. I dont have access to my first one

Welcome, My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I looked at his acount on my previous account looked like this: ...

  • Newbie
  • Welcome,  My main account was working for about 6 moths, when suddenly i logged and my playlists were not there. I wrote to support twice, they did not answer. My friend was following so I loo...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

My account has been disabled but Spotify are still charging me

Hi there, I sent a message to Spotify support earlier this week, but I haven't got a response so I thought I would ask on here to see if anyone else could help. I was informed that my premium account has been disabled, but Spotify are still charging ...

  • Casual Listener
  • Hi there,   I sent a message to Spotify support earlier this week, but I haven't got a response so I thought I would ask on here to see if anyone else could help.   I was informed t...
  • Peter__
  • Community Legend
  • 723 Views
  • 6 replies
  • 0 likes
  • 723 Views
  • 6 replies
  • 0 likes

Subscription payment and canceling?

Hi there! I have a Problem. I really need help immediately! So I didn't do this on purpose, but it changed to Premium interval for 12 months. The next day, I found out that they already payed for a year, but I would like to cancel that and have my mo...

  • Regular
  • Hi there!   I have a Problem. I really need help immediately! 😮 So I didn't do this on purpose, but it&...
  • fatena97
  • Regular
  • 408 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 408 Views
  • 13 replies
  • 0 likes

Solved!! Can't seem to connect with Facebook

Hey all, I'm having some issues connecting my account to Facebook! I have checked preferences > social network and that seems fine, I can also find Spotify in my apps section in my Facebook account but in my desktop application, my nickname is still ...

  • Casual Listener
  • Hey all,   I'm having some issues connecting my account to Facebook! I have checked preferences > social network and that seems fine, I can also find Spotify in my apps section in my Face...
  • Peter__
  • Community Legend
  • 1250 Views
  • 11 replies
  • 0 likes
  • 1250 Views
  • 11 replies
  • 0 likes

Accidentally deleted my playlist

I just deleted my playlist about 30 minutes go and filled out the playlist recovery form to no avail. Hopfully you guys can help?

  • Visitor
  • I just deleted my playlist about 30 minutes go and filled out the playlist recovery form to no avail. Hopfully you guys can help?
  • Richard
  • Community Legend
  • 492 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
  • 492 Views
  • 10 replies
  • 0 likes

Someone else is using my Spotify account

Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just c...

  • Casual Listener
  • Hi there,   I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and...
  • Joe
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlist

Can you email me and give me instructions to recover my playlist. Please and thank you

  • Casual Listener
  • Can you email me and give me instructions to recover my playlist. Please and thank you
  • Joe
  • Community Legend
  • 287 Views
  • 4 replies
  • 0 likes
  • Other
  • 287 Views
  • 4 replies
  • 0 likes

Purchasing multiple subscriptions as an employee perk

I'm trying to work out how we as a company can purchase a large volume of vouchers for employees as a perk? Is there a way around the 3 vouchers per credit card per day as I don't have the next 4 weeks spare to continually buy annual vouchers?

  • Casual Listener
  • I'm trying to work out how we as a company can purchase a large volume of vouchers for employees as a perk? Is there a way around the 3 vouchers per credit card per day as I don't have the next 4 wee...
  • 6F2
  • Casual Listener
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

HELP ME / Cannot login

Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <> When i want to login, Spotify shows the message, username or password incorrect. When i want to reset my password, Spotif...

  • Regular
  • Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <<SNIP>>   When i want to login, Spotify shows the m...
  • unclechrizzi
  • Regular
  • 543 Views
  • 13 replies
  • 0 likes
  • 543 Views
  • 13 replies
  • 0 likes

Retrieving starred songs/playlists from account that was setup in another country

Hi, I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account. I cant log into that account from here

  • Casual Listener
  •   Hi,   I have a Belgian Spotify account but Im now in Ireland using a new account. Is there a way i can get the names of songs that I have starred/in playlists in the Belgian account...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! 10 hours gone

It's the 1st of August, I logged onto Spotify for the first time this month, haven't played a single track yet. But my 10 hours is already gone. Why is that? e: I do not share this account with anyone.

  • Casual Listener
  • It's the 1st of August, I logged onto Spotify for the first time this month, haven't played a single track yet.   But my 10 hours is already gone. Why is that?   e: I do not share t...
  • boogster54
  • Casual Listener
  • 1390 Views
  • 22 replies
  • 0 likes
  • Account
  • 1390 Views
  • 22 replies
  • 0 likes

Can't use my e-mail

I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail... now when i try to sign up new account it stands my e-mail already...

  • Visitor
  • I got my dads username on my e-mail, and now i wanna create a new account with same e-mail so.. i create random mail and change e-mail on my dads account name so i can use my e-mail...   now...
  • Peter__
  • Community Legend
  • 1324 Views
  • 3 replies
  • 0 likes
  • 1324 Views
  • 3 replies
  • 0 likes

Account Problem - Detached playlists

Hey guys, So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 1250297569, no one can no longer search for me on spotify, which mean...

  • Casual Listener
  • Hey guys,  So the other day Spotify questioned me to click on upgrading spotify which I did, now what has happened is my playlists were wiped from my account, my playlists belong to 125029756...
  • prefer
  • Regular
  • 279 Views
  • 5 replies
  • 0 likes
  • Account
  • 279 Views
  • 5 replies
  • 0 likes