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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80370 Views

9 replies

2 likes

Account
Login
  • 80370 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653721 Views

13 replies

4 likes

Account
  • 653721 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734147 Views

18 replies

29 likes

  • 734147 Views
  • 18 replies
  • 29 likes

All payment methods are failing.

I'm trying to sign up for the free trial but get this message. "Payment failed Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try...

Newbie

I'm trying to sign up for the free trial but get this message.   "Payment failed Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account bei...

Peter__

Community Legend

1561 Views

3 replies

0 likes

Subscription
  • 1561 Views
  • 3 replies
  • 0 likes

Spotify Keeps Getting Rid of All My Favorite Music

Well, that didnt take long. Yesterday, you toon Anjunabeats volume 8 and today you take EVERYTHING below volume 9. If you wipe out the entire Anjunabeats volumes I might just quit my subscription. Really.. I pay so much money to get my music.. Some i...

Regular

Well, that didnt take long. Yesterday, you toon Anjunabeats volume 8 and today you take EVERYTHING below volume 9. If you wipe out the entire Anjunabeats volumes I might just quit my subscription. Re...

Sam

Spotify

815 Views

3 replies

1 likes

Premium
Subscription
  • 815 Views
  • 3 replies
  • 1 likes

Redeem Code Premium but want Unlimited

The spotify website says: https://www.spotify.com/no/gift-card/ "This PIN can be redeemed for a choice of Spotify Premium, Spotify Unlimited and Spotify Downloads" However I am only being given a choice of premium. The Narversen store didnt seem to h...

Casual Listener

  The spotify website says: https://www.spotify.com/no/gift-card/   "This PIN can be redeemed for a choice of Spotify Premium, Spotify Unlimited and Spotify Downloads"   Ho...

ugjd

Newbie

4592 Views

6 replies

1 likes

Account
  • 4592 Views
  • 6 replies
  • 1 likes

Playlists have disappeared

I set up a second account for a weekend project, then tried logging back into my original account to copy some playlists over. Ran into a few login issues but was finally able to get back into my account. When I did it asked for SMS password confirma...

Casual Listener

I set up a second account for a weekend project, then tried logging back into my original account to copy some playlists over. Ran into a few login issues but was finally able to get back into my acc...

Peter__

Community Legend

446 Views

7 replies

0 likes

  • 446 Views
  • 7 replies
  • 0 likes

Facebook contacts deleted by mistake

Hi! I need some help with something perhaps very basic: I have deleted by mistake my Facebook friends. How can I see them again??? I've already tried to uninstall and install spotify. Thanks!!!

Newbie

Hi!  I need some help with something perhaps very basic: I have deleted by mistake my Facebook friends. How can I see them again???  I've already tried to uninstall and install spotify....

Peter__

Community Legend

254 Views

1 replies

0 likes

Account
  • 254 Views
  • 1 replies
  • 0 likes

I can't delete my secondary Spotify account created by fb, and I can't get to my original accoun.

Hi! A secondary account was created thorough Facebook (I have the same mail adress and password for both) and now I can't terminate it so I can get to my original account that contain all my playlist, which I also pay for still!!! There is no help on...

Casual Listener

Hi!   A secondary account was created thorough Facebook (I have the same mail adress and password for both) and now I can't terminate it so I can get to my original account that contain all ...

morlid

Casual Listener

524 Views

6 replies

0 likes

Account
  • 524 Views
  • 6 replies
  • 0 likes

I have an active Spotify Premium subscription, even after i have cancelled it.

Basically I have about 4 days until my free premium runs out and I get billed for another month. A couple of mins ago I tried to cancel my subscription everything went fine up until the point in which I double checked under the accounts tab and saw t...

Casual Listener

Basically I have about 4 days until my free premium runs out and I get billed for another month. A couple of mins ago I tried to cancel my subscription everything went fine up until the point in whic...

iterrumzz

Casual Listener

704 Views

4 replies

0 likes

Account
Premium
Subscription
  • 704 Views
  • 4 replies
  • 0 likes

Solved!! Spotify in Thailand?

Hi, I want to set up a spotify account to use in Thailand (where I live). I have had 14 days of the free account and now can no longer access. 1. Do I need to buy premium to access in Thailand or can I get by with 'Unlimited?' 2. Spotify does not see...

Newbie

Hi,   I want to set up a spotify account to use in Thailand (where I live). I have had 14 days of the free account and now can no longer access.   1. Do I need to buy premium to acc...

rhotog

Newbie

41482 Views

27 replies

2 likes

  • 41482 Views
  • 27 replies
  • 2 likes

American Express as payment in foreign countries

I live in Mexico. I have an amex credit card. Unfortunately I can't pay with amex unless I live in the USA. Just wondering if amex is going to become an accepted method of payment outside the US anytime soon.

Casual Listener

I live in Mexico. I have an amex credit card. Unfortunately I can't pay with amex unless I live in the USA. Just wondering if amex is going to become an accepted method of payment outside the US anyt...

catnik85

Newbie

1327 Views

5 replies

0 likes

  • 1327 Views
  • 5 replies
  • 0 likes

Spotify 30 day free trial - don't work?

Hi! I got the 30 days free trial and got a receipt and everything but i still don't have premium? what's wrong?

Newbie

Hi! I got the 30 days free trial and got a receipt and everything but i still don't have premium? what's wrong?

Joe

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Not getting new password

I dont get a new password when I ask for a new one. Yhats the only thing I want. Beste regards Feico Prosje

Casual Listener

I dont get a new password when I ask for a new one. Yhats the only thing I want.   Beste regards   Feico Prosje

Richard

Community Legend

264 Views

3 replies

0 likes

  • 264 Views
  • 3 replies
  • 0 likes

Spotify Premium thru Netcom subscription

My Spotify Premium is activated via Netcom and will expire on 31. August 2013. I would like to continue using it with same ID. How to extend subscription, simple adding credit card will not extend my subscription (reffering to my Spotify Account page...

Casual Listener

My Spotify Premium is activated via Netcom and will expire on 31. August 2013. I would like to continue using it with same ID. How to extend subscription, simple adding credit card will not extend my...

vojvodic

Casual Listener

325 Views

2 replies

0 likes

Premium
Subscription
  • 325 Views
  • 2 replies
  • 0 likes

make is possible to make a list of all the Artist and songs of my account.

Hi Spotify, Just a quick question, is there anyway you or I, can make a list of all the Artist and songs of my account, [for when my subscription runs out] I will know which cds to buy. Example: 1] Brian Addams, Every thing I do I do it for you Album...

Newbie

Hi Spotify,                 Just a quick question, is there anyway you or I, can make a list of all the Artist and songs of my account, [for when my subscrip...

Joe

Community Legend

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Change password

Hello. I don't want same password as facebook and spootfiy how do I Change? I get very angry at those, I can fix so I have two different passwords for facebook o spotify, in that my friend borrows it o then I do not want him to check Spoiler (Highlig...

Newbie

Hello. I don't want same password as facebook and spootfiy how do I Change? I get very angry at those, I can fix so I have two different passwords for facebook o spotify, in that my friend borrows ...

Peter__

Community Legend

1947 Views

2 replies

0 likes

  • 1947 Views
  • 2 replies
  • 0 likes

My Trial is up, but I'm still receiving the service

Well, to try out spotify, I used an old empty debit card to register. My trial is up and it says that I need to add more money to my account to avoid cancelation. But it's been 2 weeks now since the trial ended, and I can still use offline, with no a...

Casual Listener

Well, to try out spotify, I used an old empty debit card to register. My trial is up and it says that I need to add more money to my account to avoid cancelation. But it's been 2 weeks now since th...

Qwertylord

Casual Listener

314 Views

3 replies

0 likes

  • 314 Views
  • 3 replies
  • 0 likes

Solved!! Exceeded monthly limit wrongly calculated

Hello, I have opened Spotify for the first time this month and after maybe 35 seconds in a song the music stopped and a message tells me I've exceeded my 10 hour monthly limit. For one thing I was never told there was any such limit and secondly how ...

Regular

Hello, I have opened Spotify for the first time this month and after maybe 35 seconds in a song the music stopped and a message tells me I've exceeded my 10 hour monthly limit. For one thing I was...

Peter__

Community Legend

2119 Views

15 replies

0 likes

Free
Subscription
  • 2119 Views
  • 15 replies
  • 0 likes

Facebook password failed when upgrading to Premium

Hi there! I got a problem: When I'm going to upgrade my Spotify account to Premium it calls for my Facebook password. When I enter my Facebook password on the pay page at Spotify.com it says that there's a fail. Does anybody know what to do in this c...

Newbie

Hi there! I got a problem: When I'm going to upgrade my Spotify account to Premium it calls for my Facebook password. When I enter my Facebook password on the pay page at Spotify.com it says th...

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

missing playlists and account changed from Premium to the free account

I have a premium account and when I reinstalled spotify it has me logged back into my free account and all my playlists are gone. Ive read thru this forum and cant find the answer...I dont have the option under preferences to unlink from Facebook...I...

Visitor

I have a premium account and when I reinstalled spotify it has me logged back into my free account and all my playlists are gone. Ive read thru this forum and cant find the answer...I dont have the o...

chrystad723

Newbie

408 Views

9 replies

0 likes

  • 408 Views
  • 9 replies
  • 0 likes

Solved!! Trying to deactivate account from facebook

Hey guys. I love spotify. I've been a prenium user for 2 years now. When I created my spotify I linked to facebook, and now I'm deleting my facebook. I've tried this before, but whenever I logged into spotify it reactivated my facebook account. Can t...

Casual Listener

Hey guys. I love spotify. I've been a prenium user for 2 years now. When I created my spotify I linked to facebook, and now I'm deleting my facebook. I've tried this before, but whenever I logged int...

eyekeyshoe

Gig Goer

540 Views

4 replies

0 likes

  • 540 Views
  • 4 replies
  • 0 likes

No Premium in Account overview

Hey Guys, in my Account Overview im no longer a Premium subscriber, although i pay for premium and i can use all functions of Premium. I wanted to change my payment details, but i cant see them in my account overview. Thanks in advantage. Frederik Ma...

Newbie

Hey Guys,   in my Account Overview im no longer a Premium subscriber, although i pay for premium and i can use all functions of Premium. I wanted to change my payment details, but i cant see...

Peter__

Community Legend

447 Views

1 replies

0 likes

Account
Premium
Subscription
  • 447 Views
  • 1 replies
  • 0 likes