Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553673 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131169 Views
74 replies
12 likes
I've been away from Spotify for a while, and forgot password. Submitted a password reset request, and was told a message would be sent to my email. Actually, tried several times, but never received the email. What am I doing wrong?
I've been away from Spotify for a while, and forgot password. Submitted a password reset request, and was told a message would be sent to my email. Actually, tried several times, but neve...
Spotify
244 Views
1 replies
0 likes
This all started because I got a Sonos Play:1 speaker and wanted to play Spotify. For some reason, Spotify wouldn't work. I learned that logging in using your Facebook credentials can keep you from playing music so I went to the Spotify FAQ and it su...
This all started because I got a Sonos Play:1 speaker and wanted to play Spotify. For some reason, Spotify wouldn't work. I learned that logging in using your Facebook credentials can keep you from p...
Spotify
246 Views
1 replies
0 likes
I was going to order spotify premium on an account I already had, but it seems like I've order it on a new account wich I don't know either password or anything to. And now I don't know how to unorder it because, like I said, I don't know on wich acc...
I was going to order spotify premium on an account I already had, but it seems like I've order it on a new account wich I don't know either password or anything to. And now I don't know how to unorde...
Not applicable
192 Views
1 replies
0 likes
I've lost all my playlists since updating my email address directly on my spotify account page today. I no longer have access to the old email address so changed it to my most used- which is the same as the one I use for facebook access. I'm trying t...
I've lost all my playlists since updating my email address directly on my spotify account page today. I no longer have access to the old email address so changed it to my most used- which is the same...
Community Legend
1267 Views
5 replies
0 likes
Hello, I'm currently experiencing the spotify premium trail and I want to upgrade to the premium service using my Nus card but everytime I try to apply my card I get the message 'Sorry, but you can't apply another student card to your Spotify account...
Hello, I'm currently experiencing the spotify premium trail and I want to upgrade to the premium service using my Nus card but everytime I try to apply my card I get the message 'Sorry, but you can't...
Community Legend
1413 Views
5 replies
0 likes
I tried to create a new Spotify account (separate from my account that's connected to Facebook). I then clicked 'connect to facebook,' because I wanted to see if I could connect this new account to a Facebook page that I run (not my personal page). H...
I tried to create a new Spotify account (separate from my account that's connected to Facebook). I then clicked 'connect to facebook,' because I wanted to see if I could connect this new account to a...
Not applicable
453 Views
2 replies
0 likes
I've reset my password on facebook and changed my email and im still getting kicked off from my ex.
I've reset my password on facebook and changed my email and im still getting kicked off from my ex.
Community Legend
782 Views
1 replies
0 likes
Is it possible to have all devices logged out? I left my account logged in at a friends house and for got to log out.
Is it possible to have all devices logged out? I left my account logged in at a friends house and for got to log out.
Community Legend
18343 Views
6 replies
14 likes
Have a samsung galaxy s4...latest version of spotify. For streaming playlists/radio...the app will go to sleep after each song if the phone is asleep.<br><br>My iphone 4s never had this problem.<br><br>I mainly listen to music while driving so no t o...
Have a samsung galaxy s4...latest version of spotify. For streaming playlists/radio...the app will go to sleep after each song if the phone is asleep.<br><br>My iphone 4s ...
Regular
1377 Views
9 replies
0 likes
I'm using the Spotify Mac player on OSX 10.8.5. I've tried re-installing it, logging out and back in, but I'm still getting ads. This is really infuriating and the ads are almost insulting. There's literally one that says "Sorry that we're interrupti...
I'm using the Spotify Mac player on OSX 10.8.5. I've tried re-installing it, logging out and back in, but I'm still getting ads. This is really infuriating and the ads are almost ins...
Community Legend
348 Views
2 replies
0 likes
Allright long story short. My father and his girlfriend have an ipad, it's ios version was totally out of date so i upgraded it for them. And with the upgrade spotify and all the apps dissapeared and noone of them remembers either username or passwor...
Allright long story short. My father and his girlfriend have an ipad, it's ios version was totally out of date so i upgraded it for them. And with the upgrade spotify and all the app...
Regular
1391 Views
8 replies
0 likes
Hola, no recuerdo mi contraseña y ademas el correo que di es erroneo. ¿Como puedo restablecer contraseña? Me conformo con saber como puedo cancelar mi suscripcion a premium. No puedo escuchar y estoy pagando! Muchas gracias.
Hola, no recuerdo mi contraseña y ademas el correo que di es erroneo. ¿Como puedo restablecer contraseña? Me conformo con saber como puedo cancelar mi suscripcion a premium. No puedo escuchar y estoy...
Community Legend
657 Views
1 replies
0 likes
I initiated my account via sprint and facebook. My iphone is now broken and I wanted to continue my subscription on my laptop. i logged in with my facebook account and proceeded to listen to music. I then began hearing ads and commercials; "I thought...
I initiated my account via sprint and facebook. My iphone is now broken and I wanted to continue my subscription on my laptop. i logged in with my facebook account and proceeded to listen...
Community Legend
224 Views
1 replies
0 likes
I tried to disconnect from facebook in preferences and now suddenly all my playlists, followers and everything has vanished. Its as if my accounts been reset. I'm on Mac Lion and have a premium account. Thanks for your help
I tried to disconnect from facebook in preferences and now suddenly all my playlists, followers and everything has vanished. Its as if my accounts been reset. I'm on Mac Lion and have a premium accou...
Community Legend
2371 Views
4 replies
0 likes
Read another post on this.. How do I reset my devices.. I am only using 3 (desktop, iPhone, Ipad) not 4. Also, every time I turn my iPhone off and on I have to resync my all playlists.. annoying using ios 7.0.3
Read another post on this.. How do I reset my devices.. I am only using 3 (desktop, iPhone, Ipad) not 4. Also, every time I turn my iPhone off and on I have to resync my all playlists.. an...
Community Legend
249 Views
1 replies
0 likes
Hey there, in my spotify profile it says i am from USA, but i'm from Germany and it won't let me change the settings. I just checked my IP addres with 3 different browsers and it was a german IP adress all the time, I'm not using any proxy, so I don'...
Hey there, in my spotify profile it says i am from USA, but i'm from Germany and it won't let me change the settings. I just checked my IP addres with 3 different browsers and it was a german IP ad...
Casual Listener
218 Views
1 replies
0 likes
It seems it tries to display a cross-domain IFRAME: Refused to display 'https://community.spotify.com/t5/user/v2/avatarselectorpopuppage/user-id/' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.
It seems it tries to display a cross-domain IFRAME: Refused to display 'https://community.spotify.com/t5/user/v2/avatarselectorpopuppage/user-id/<xxxxxx>' in a frame because it set '...
Community Legend
728 Views
3 replies
0 likes
Anyone know why an American Express Giftcard will not work when I try to pay for my Premium account?
Anyone know why an American Express Giftcard will not work when I try to pay for my Premium account?
Community Legend
3882 Views
1 replies
3 likes
I'm kind of just frustrated to the point where I don't even know any more what to do to fix the mess I'm in.I kind of also feel like I just shouldn't be using any sort of technology that connects to the internet at this point. So here's my problem;I ...
I'm kind of just frustrated to the point where I don't even know any more what to do to fix the mess I'm in. I kind of also feel like I just shouldn't be using any sort of technology that connects t...
Community Legend
401 Views
1 replies
0 likes
I had a account with spotify payed with credit card and everything was great but then I changed my password and I have know account and I lost all my playlists
I had a account with spotify payed with credit card and everything was great but then I changed my password and I have know account and I lost all my playlists
Community Legend
223 Views
1 replies
0 likes
