Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553476 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131151 Views
74 replies
12 likes
Community Legend
340 Views
1 replies
0 likes
I deleted my playlist (yo) 850 songs... please help. Cheers
I deleted my playlist (yo) 850 songs... please help. Cheers
Community Legend
185 Views
1 replies
0 likes
Could someone log all devices out of my account? Driving me crazy!
Could someone log all devices out of my account? Driving me crazy!
Casual Listener
235 Views
2 replies
0 likes
Hi, ich habe das Problem, dass bei mir alle playlists gelöscht wurden. Ich hatte mich immer nur über facebook eingelogt und keinen account direkt bei spotify. die Playlists über die account page wiederherzustellen funktioniert nicht wahrscheinlich de...
Hi, ich habe das Problem, dass bei mir alle playlists gelöscht wurden. Ich hatte mich immer nur über facebook eingelogt und keinen account direkt bei spotify. die Playlists über die accoun...
Casual Listener
616 Views
6 replies
0 likes
Hello I am trying to upgrade my unlimited account to a premium one but the page just says 'this feature is currently unavailable, try again later'. I have tried a few times and have got this message. Any ideas? Thanks Sally
Hello I am trying to upgrade my unlimited account to a premium one but the page just says 'this feature is currently unavailable, try again later'. I have tried a few times and have got this mess...
Roadie
761 Views
10 replies
0 likes
I recently purchased Premium because a friend has it and it's great, but when I log in on my phone it says I have the free version. I've reinstalled it and deleted saved data but it still won't work. My account is fine on the PC. Any help would be gr...
I recently purchased Premium because a friend has it and it's great, but when I log in on my phone it says I have the free version. I've reinstalled it and deleted saved data but it still won't work....
Community Legend
908 Views
7 replies
0 likes
I just stopped my subscription for premium since my phone provider has it as a part of my deal for the next year. When I stopped my subscription it said that it would last until the 12th November (and at that time I could contact my dealer to redeem ...
I just stopped my subscription for premium since my phone provider has it as a part of my deal for the next year. When I stopped my subscription it said that it would last until the 12th November (an...
Community Legend
249 Views
1 replies
0 likes
I forgot my password and every time i click on the forgot password option on the site it doesn't doesn't send the reset email to my acc can a admin please send me one ? really frustrated
I forgot my password and every time i click on the forgot password option on the site it doesn't doesn't send the reset email to my acc can a admin please send me one ? reall...
Casual Listener
635 Views
7 replies
0 likes
I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account.I'm using a monthly spotify subscription but noticed payments of: 05-08-2013 06-08-2013 SPOTIFY SPOTIFY PREMIULONDON - GB4891 08XX ...
I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account. I'm using a monthly spotify subscription but noticed payments of: 05-08...
Community Legend
2171 Views
6 replies
0 likes
I would like to deactivate my Facebook account. The only thing stopping me is the fact that I will not be able to log into my Spotify premium account. Please let me know what I can do to be able to still access my Spotify account without having to go...
I would like to deactivate my Facebook account. The only thing stopping me is the fact that I will not be able to log into my Spotify premium account. Please let me know what I can do to ...
Community Legend
363 Views
1 replies
0 likes
Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?
Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?
Spotify
306 Views
2 replies
0 likes
Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account. P.S.: Yes, I went the recommended way through the contact form.
Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account. P.S.: Yes, I went the recommended way...
Spotify
272 Views
2 replies
0 likes
When I try to log in via my spotify account it just keeps saying that my password or account name is incorrect, but it isn't or else I wouldn't be able to log in online. What should I do?
When I try to log in via my spotify account it just keeps saying that my password or account name is incorrect, but it isn't or else I wouldn't be able to log in online. What should I do?
Community Legend
1109 Views
11 replies
0 likes
Hello, I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and password are both changed For almost 2 weeks I’m paying for a serv...
Hello, I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and pass...
Casual Listener
399 Views
5 replies
0 likes
I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid
I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid
Spotify
323 Views
1 replies
0 likes
I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....
I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....
Not applicable
678 Views
7 replies
0 likes
What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So could you fix this **bleep**ing problem, im pissed off ...
What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So coul...
Roadie
212 Views
1 replies
0 likes
My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine. Please help, I have contacted your support in diffrent ways but havent got any response from y...
My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine. Please help, I have c...
Roadie
376 Views
3 replies
0 likes
Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic cd-tower would be great. So, just an option to build ...
Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic c...
Roadie
312 Views
1 replies
0 likes
Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So now when I try to redeem the voucher on the spotif...
Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So...
Roadie
858 Views
1 replies
0 likes
