account compromised Cs doesn't reply.

[venom157]

Hello,

I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and password are both changed

For almost 2 weeks I’m paying for a service that I can’t use while waiting for a reply.

I would really appreciate a timely reply from customer service. 2 weeks time for an email response  is really slow and unacceptable. Also the fact that someone can change my email without a confirmation is the worst security I have ever seen.

Thanks anyway

[Greg]

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@venom157 wrote:

Hello,

I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and password are both changed

For almost 2 weeks I’m paying for a service that I can’t use while waiting for a reply.

I would really appreciate a timely reply from customer service. 2 weeks time for an email response  is really slow and unacceptable. Also the fact that someone can change my email without a confirmation is the worst security I have ever seen.

Thanks anyway

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Hi venom157,

Normal wait time for customer service emails is no more than 24hours, so I'll get this chased up right away.

Keep an eye on your inbox. 

[venom157]

Okay,

I will thank you!

[venom157]

Hi,

I think something is going wrong with the emails since I still don't have a reply:(. Should I make a new ticket on a different email adress?

[Sam]

venom157 - Don't worry, we have your details. We're just taking a detailed look before getting back to you. Apologies for the delay.

[venom157]

Okay,

if you need any more information regarding the case please contact me.

Thanks