Premium payment failure

[Judywilson63]

Okay so I had Spotify premium and my last payment didn't go through because the money wasn't in there I'm not trying to set up premium again and put in my card I was using before and it says there's a problem with my payment provider and that "they're having a bad day" please explain. I just want my premium back

[user-removed]

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam folder because sometimes emails might end up there.