Help Wizard

Step 1


Premium subscription doesn't work

Premium subscription doesn't work

Yesterday my subscription ran out because I didn't have enough money on my iTunes account, so I went to the store and bought a new iTunes card and I payed my bill for the subscription. The money came out of my account but I did not receive a receipt and my premium isn't working. I've signed in and out countless times, deleted and reinstalled the app itself three times, and I've even shut my phone on and off. I really would like to use what I payed for but I can't
1 Reply

Hi there, I suggest you to contact Spotify staff on Twitter at @spotifycares or on Facebook on there official page. They will help you with the problem.

If this post help you, you can like it or/and marks it as a solution.

Simon Normandin

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