Help Wizard

Step 1


Premium to family

Premium to family

So I upgraded from Premium to Family Share... ME, I DID IT.


So after I went to manage accounts and it said to enter your information. I am thinking as a new family member. So I eneter the family memeber info and now it says that perdson is the own.


Why the **bleep** didn't it just use my existing account information. Now i cant delete it ir wont let me Edit it either. No other app or program have I ever used in my life made me recreate my account in their network when making an upgrade.


How can I get this resolved. I am about to just say screw it and delete it all right now. They need clear instructions. 

1 Reply

Hey @user-removed, welcome to the Community!


It sounds like you accidentally signed up with a new account. If that's the case, it'd be best if you reach out to our team via Twitter or Facebook


They'll be able to help sort everything out with your accounts.


Let us know how it goes.

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