Premium updated information problem

[cshuler96]

I recently had my credit card information changed due to a theft, and the current information i had to pay my premium was no longer valid. so everytime i log in i keep getting the flag that i need to update my payment details. i recently got my new card and have updated my information about a few days ago. It has yet to charge my card to update my premium and it keeps telling me to change my payment details even though i already have, and have more than enough in my bank account to pay for the premium for this month. So basically i have updated my payment details to my new card already but it wont charge my card so i cant renew my premium and i keep getting the flag saying i need to update my payment details. I dont want to lose my premium and have to do the process all over again, what should i do or what can be done?

[atom1989]

Have you tried to change payment details using another browser?

[MattSuda]

Hey @cshuler96

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.