Premium user, but still get ads.

[elskov666]

Premium user, but I still get ads between almost evry songs, and can't choose song from tablet and Android phone. I have tried to re install at both device, and logged on with username and with facebook,. When i tried to upgrade its telll me that i already is a premimum user, from PC the premimum status is ok. What to do?

[Peter__]

@saq - Is your account showing as Premium on your online overview?

https://www.spotify.com/account/overview/

[saq]

No. It shows up as Spotify Free but I had premium before I was told to upgrade to latest version. I get premium via Vodafone UK subscription. The issue appears to have been caused by upgrading to latest spotify on my Android phone.

[Peter__]

Are you definitely logging into the correct account? It is amazingly easy to have two, one with a Spotify username to log in and another using your Facebook details.

[tiagoalsimao]

Hi,

Uninstalling/Reinstalling Spotify solved my problem!

Thank you!

Tiago

[lizthewalrus]

I am having the same problem.  If someone could assist, I would greatly appreciate it!

[GAPEACH70]

still getting ads even though Capital one has charged and verified that I have premium.