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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80456 Views

9 replies

2 likes

Account
Login
  • 80456 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734484 Views

18 replies

29 likes

  • 734484 Views
  • 18 replies
  • 29 likes

Superuser Contribution unfamiliar device connected to my account

i just noticed that someone is connected to my spotify account even though only i use it.when i open the "connect to a device" tab theres a ps4 on the list. i already went to my settings and signed out everywhere and i also changed the password but t...

Newbie

i just noticed that someone is connected to my spotify account even though only i use it. when i open the "connect to a device" tab theres a ps4 on the list. i already went to my settings and signed...

FabianS_Bogota

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution O perfil do cliente não é encontrado nas buscas do Spotify

Oi, tudo bem? Estou com um problema: eu produzo conteúdo para uma loja de sapatos que tem uma conta no Spotify, mas as pessoas interessadas em achar o perfil não conseguem na busca. Eu não sei se o motivo é o nome do perfil (@difábricacalçados, com a...

Newbie

Oi, tudo bem? Estou com um problema: eu produzo conteúdo para uma loja de sapatos que tem uma conta no Spotify, mas as pessoas interessadas em achar o perfil não conseguem na busca. Eu não sei se o m...

FabianS_Bogota

Roadie

320 Views

1 replies

0 likes

Account
Other
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium (free)

Hi! I just signed up for Spotify premium. On the app it said that I would have 1 month free of charge but now it's saying that it's only a week (it said these statements on the same day) so which one is it?

Newbie

Hi! I just signed up for Spotify premium. On the app it said that I would have 1 month free of charge but now it's saying that it's only a week (it said these statements on the same day) so which one...

FabianS_Bogota

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding my roommates

Hello peeps, I have been using Spotify for over an month now. I have an spotify family account but there is a problem. I got 3 roommates and I am just able to add one. If I insert the e-mail adres of the other roomies there stands invite send but the...

Casual Listener

Hello peeps,   I have been using Spotify for over an month now. I have an spotify family account but there is a problem. I got 3 roommates and I am just able to add one.   If I insert t...

ricardob1996

Casual Listener

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why won't premium let me skip or shuffle songs?

My son has had a premium account when he entered his payment this last time it now will not let him skip or shuffle song. Is there a setting he needs to click it is like he has been bumped down to the free version even though he has paid the subscrip...

Newbie

My son has had a premium account when he entered his payment this last time it now will not let him skip or shuffle song.  Is there a setting he needs to click it is like he has been bumped down...

TiffanyYvette

Newbie

1702 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1702 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have had my account hacked, and it is still a problem

You said that you divorced my username, from my email but when I log in with my email, it still appears to be associated with my username. I do not recognize the picture associated with my username. That is not me. Also, I am showing that I do not ha...

Casual Listener

You said that you divorced my username, from my email but when I log in with my email, it still appears to be associated with my username. I do not recognize the picture associated with my username. ...

FabianS_Bogota

Roadie

291 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 291 Views
  • 1 replies
  • 0 likes

Account not accessible (using Facebook and/or E-mail)

For some weeks now, I cannot access my Spotify account. I’ve a premium account and I always automatically logged in via Facebook. Suddenly I cannot enter my account via Facebook. When I use the password recovery link, Spotify doesn’t know my E-mail a...

Casual Listener

For some weeks now, I cannot access my Spotify account. I’ve a premium account and I always automatically logged in via Facebook. Suddenly I cannot enter my account via Facebook. When I use the passw...

Earltjuh

Casual Listener

291 Views

1 replies

0 likes

Account
Login
Premium
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Not all Premium-Features are working

Hello, I've been experiencing some problems with my recent abonnement of Spotify Premium on Android. I can't use all premium features correctly. Streaming and downloading music with high quality works but skipping through titles won't work at all. I ...

Casual Listener

Hello, I've been experiencing some problems with my recent abonnement of Spotify Premium on Android. I can't use all premium features correctly. Streaming and downloading music with high quality work...

11_shooter_11

Casual Listener

994 Views

4 replies

0 likes

  • 994 Views
  • 4 replies
  • 0 likes

Superuser Contribution I've been hacked!

Hey guys,I've been hacked by some kid with a taste for Spanish music. Whilst I can still log in using my fb account, I can't change any of the profile information back - to boot him out.Anyone got a contact for Spotify? Anyone work for Spotify? This ...

Newbie

Hey guys, I've been hacked by some kid with a taste for Spanish music. Whilst I can still log in using my fb account, I can't change any of the profile information back - to boot him out. Anyon...

FabianS_Bogota

Roadie

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change mail on account because i log in through facebook

I have a old mail registerd on my profile and I want to change it to the new one i use because i do not have accsess to it anymore due to the fact that it was hacked many years ago. However the problem is that i have forgotten my password on spotify ...

Newbie

I have a old mail registerd on my profile and I want to change it to the new one i use because i do not have accsess to it anymore due to the fact that it was hacked many years ago. However the probl...

FabianS_Bogota

Roadie

291 Views

1 replies

0 likes

Account
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't log in on my account

I already have a Spotify account, it's been more than a week that I've been trying to log in. I'm putting everything correct but it keeps sending me back to log inI am really upset because I haven't been able to listen to my music and I don't want to...

Casual Listener

I already have a Spotify account, it's been more than a week that I've been trying to log in. I'm putting everything correct but it keeps sending me back to log in I am really upset because I haven'...

02021995st

Casual Listener

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

Übertragung auf Onkyo Receiver geht plötzlich nicht mehr

Hallo zusammen, seit 2 Wochen habe ich folgendes Problem. Ich kann Spotify Premium nicht mehr zu meinem Receiver RX.NR-809 streamen. Bisher war das problemlos möglich. Jetzt soll ich mich in der Onkyo App immer und immer wieder neu anmelden mit meine...

Newbie

Hallo zusammen,   seit 2 Wochen habe ich folgendes Problem. Ich kann Spotify Premium nicht mehr zu meinem Receiver RX.NR-809 streamen. Bisher war das problemlos möglich. Jetzt soll ich mich in...

Maxim

Spotify Star

806 Views

1 replies

0 likes

  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change payment information from American bank accout to Austrian!

Downloaded Spotify Premium in America a year ago - worked well!!! Had to close my bank account in America before I moved back - now (back in Austria) I still used it for a month and now since payment is due, I wanted to change my payment information ...

Newbie

Downloaded Spotify Premium in America a year ago - worked well!!! Had to close my bank account in America before I moved back - now (back in Austria) I still used it for a month and now since payment...

FabianS_Bogota

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium wont kick in even though I payed!

A week ago Spotify tried to draw money from my account but failed, I had blocked internet purchases... But I updates the info and august 12 Spotify got their money as I can see on my bank account, everyting went smoooth, but then, yesterday the 14th,...

Newbie

A week ago Spotify tried to draw money from my account but failed, I had blocked internet purchases... But I updates the info and august 12 Spotify got their money as I can see on my bank account, ev...

FabianS_Bogota

Roadie

241 Views

1 replies

0 likes

Account
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Unable to sign up

I've recently subscribed to Spotify for family and have invited my daughter to join. However, when she tries to sign up with her email, she gets an eternal spinner and it looks like the sign up doesn't succeed. This happens on a Mac, both Safari and ...

Casual Listener

I've recently subscribed to Spotify for family and have invited my daughter to join. However, when she tries to sign up with her email, she gets an eternal spinner and it looks like the sign up&...

plinden2015

Casual Listener

668 Views

3 replies

0 likes

Account
  • 668 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify muy mal servicio

Porque pide q mis familiares comprueben cuenta y cuando lo hacen dice q no coincide con la mía, y nos lo cancelan la verdad muy mal al hacer esto . Ojalá me ayuden

Newbie

Porque pide q mis familiares comprueben cuenta y cuando lo hacen dice q no coincide con la mía, y nos lo cancelan la verdad muy mal al hacer esto . Ojalá me ayuden

FabianS_Bogota

Roadie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter email

I'm trying to link my Spotify account with the Headspace app but it says I need an email linked to my account. Since my Spotify account is linked to facebook, I have to edit my facebook account in order to get the email to show up in my Spotify accou...

Newbie

I'm trying to link my Spotify account with the Headspace app but it says I need an email linked to my account. Since my Spotify account is linked to facebook, I have to edit my facebook account in or...

FabianS_Bogota

Roadie

367 Views

1 replies

0 likes

Account
Login
Other
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops at the beginning of the song

When I am listening to spotify, some songs all of a sudden stop playing at either 6 or 12 seconds into the song. It is VERY annoying because I always have to skip the song and I can't enjoy the entire song. I would be in the middle of listening to th...

Newbie

When I am listening to spotify, some songs all of a sudden stop playing at either 6 or 12 seconds into the song. It is VERY annoying because I always have to skip the song and I can't enjoy the entir...

FabianS_Bogota

Roadie

1296 Views

1 replies

1 likes

Account
  • 1296 Views
  • 1 replies
  • 1 likes

Someone else using account

I'm trying to listen to my Spotify account and the music keeps pausing and coming up with 'Spotify has been paused because your account is being used somewhere else'I've tried changing the password and logging out on all devices but it is still happe...

Newbie

I'm trying to listen to my Spotify account and the music keeps pausing and coming up with 'Spotify has been paused because your account is being used somewhere else' I've tried changing the password...

Jiana

Community Legend

306 Views

1 replies

0 likes

Account
  • 306 Views
  • 1 replies
  • 0 likes

Error en Plan Familiar

Recientemente Spotify canceló el plan familiar a mi y a mi hermano. Mi hermana, que es la administradora de la cuenta, nos volvió a enviar las invitaciones, sin embargo, al momento de llenar el formulario de la dirección y el Código Postal, Spotify i...

Newbie

Recientemente Spotify canceló el plan familiar a mi y a mi hermano. Mi hermana, que es la administradora de la cuenta, nos volvió a enviar las invitaciones, sin embargo, al momento de llenar el formu...

user-removed

Not applicable

482 Views

1 replies

1 likes

  • 482 Views
  • 1 replies
  • 1 likes