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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76053 Views

28 replies

0 likes

  • 76053 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93666 Views

9 replies

2 likes

Account
Login
  • 93666 Views
  • 9 replies
  • 2 likes

Username & Password

HiI am subscribed to Premium Service but lost my mobile device last week. I cannot remember which email address that I used for my username so cant log in on new device.Can spotify help me if I get detail of reference number from bank statment etc? T...

Newbie

Hi I am subscribed to Premium Service but lost my mobile device last week. I cannot remember which email address that I used for my username so cant log in on new device. Can spotify help me if I g...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Superuser Contribution Payment details - change credit card nuber

I have tried to change the creditcard number , but wen i go to Subschription, i cant have the "update " bottom.... Its only shows "Try Premium free"

Newbie

I have tried to change the creditcard number , but wen i go to Subschription, i cant have the "update " bottom.... Its only shows "Try Premium free"

ABENorway

Newbie

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

Temporary Error connecting to facebook.

I have been trying to connect my facebook account to my Spotify account for ages now and every time I try to do it, it tells me "Sorry there has been a temporary error, please try again later."It is ever-present and always the same. I just wish to ha...

Newbie

I have been trying to connect my facebook account to my Spotify account for ages now and every time I try to do it, it tells me   "Sorry there has been a temporary error, please try again ...

263 Views

0 replies

0 likes

Account
  • 263 Views
  • 0 replies
  • 0 likes

Premium payment rejected, error: "Oops, seems your card or payment provider is having a bad day."

My Spotify app (OS X) threw up a warning saying my Premium payment didn't go through, so I reinput my card details and it gave me this error: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try ...

Casual Listener

My Spotify app (OS X) threw up a warning saying my Premium payment didn't go through, so I reinput my card details and it gave me this error: "Oops, seems your card or payment provider is having a ba...

hk-cranetht

Newbie

5630 Views

10 replies

0 likes

Account
Premium
Subscription
  • 5630 Views
  • 10 replies
  • 0 likes

Solved!! I’ve been charged and I have free account

I have been charged 9.99 for Spotify on my bank statements on 9/11 when I don’t even have Spotify premium to begin with.... I just want my money back please help

Newbie

I have been charged 9.99 for Spotify on my bank statements on 9/11 when I don’t even have Spotify premium to begin with.... I just want my money back please help

Jacob

Community Legend

686 Views

1 replies

0 likes

Account
  • 686 Views
  • 1 replies
  • 0 likes

Perdi todos os dados da minha conta, preciso cancelar para nao ser cobrado.

Acabei de criar uma conta no spotify, mas aparentemente digitei o nome de usuário de forma incorreta na hora do cadastro. Fiz a compra do plano familiar, convidei as pessoas aqui de casa, mas quando sai da minha conta, não consegui mais acessá-la. Go...

Casual Listener

Acabei de criar uma conta no spotify, mas aparentemente digitei o nome de usuário de forma incorreta na hora do cadastro. Fiz a compra do plano familiar, convidei as pessoas aqui de casa, mas quando ...

sispotifysi

Casual Listener

724 Views

1 replies

0 likes

Account
Premium
Security
  • 724 Views
  • 1 replies
  • 0 likes

NÃO RECEBI EMAIL PLAYLIST MÁQUINA DO TEMPO

Tenho spotify premium mas não recebi a playlist máquina do tempo, como faço para tê-la?

Newbie

Tenho spotify premium mas não recebi a playlist máquina do tempo, como faço para tê-la?

361 Views

0 replies

1 likes

  • 361 Views
  • 0 replies
  • 1 likes

Cannot link to my facebook account?

Hi all, I've been trying to connect my facebook account through the account overview on the website for a couple days now. So far without fail I've gotten the message "Sorry there has been a temporary error, please try again later." Any fixes?

Casual Listener

Hi all, I've been trying to connect my facebook account through the account overview on the website for a couple days now. So far without fail I've gotten the message "Sorry there has been a temporar...

245 Views

0 replies

0 likes

Account
Other
  • 245 Views
  • 0 replies
  • 0 likes

My spotify account shows my real name even though it is not connected to facebook

I disconnected my account from Facebook days ago but my real name still is displayed on spotify. I cleared the Cache, deleted the app and then reinstalled it, waited a few days but nothing. My real name is still displayed on all my playlists

Newbie

I disconnected my account from Facebook days ago but my real name still is displayed on spotify. I cleared the Cache, deleted the app and then reinstalled it, waited a few days but nothing. My real n...

213 Views

0 replies

0 likes

Account
Other
  • 213 Views
  • 0 replies
  • 0 likes

Someone else logged into my account?

What is going on? I have had it happen before that a song I am playing keeps getting changed and when that happened last time I reset my account's password. I went to my offline connected devices and I see 2 phones there. I only use one. The phones u...

Newbie

What is going on? I have had it happen before that a song I am playing keeps getting changed and when that happened last time I reset my account's password. I went to my offline connected devices and...

252 Views

0 replies

0 likes

Account
Login
Other
Unlimited
  • 252 Views
  • 0 replies
  • 0 likes

I believe my account has been hacked

I feel like I'm losing my mind. At first I thought someone I knew was just using my account, or I left it signed in somewhere, but I'm nearly positive I'm being attacked. Every minute (approximately every 70 seconds, I've timed it repeatedly now) a s...

Newbie

I feel like I'm losing my mind. At first I thought someone I knew was just using my account, or I left it signed in somewhere, but I'm nearly positive I'm being attacked.   Every min...

Leonardo

Roadie

2034 Views

3 replies

0 likes

Account
  • 2034 Views
  • 3 replies
  • 0 likes

Plano pago a meses, e do nada ficou free mesmo estando pago

Boa tarde. O que aconteceu comigo foi o seguinte, eu tenho assinatura do Spotify a alguns meses já, e alguns dias atrás quando estava mexendo, acabei deslogando da minha conta para entrar em outra, e agora ela aparece para mim como free. No email eu ...

Newbie

Boa tarde. O que aconteceu comigo foi o seguinte, eu tenho assinatura do Spotify a alguns meses já, e alguns dias atrás quando estava mexendo, acabei deslogando da minha conta para entrar em outra, e...

Carolconde1

Newbie

439 Views

1 replies

2 likes

  • 439 Views
  • 1 replies
  • 2 likes

Someone continually gains access to my Spotify despite signing out and changing my passwords several

Hi So a device called "Spotiamb 2.1" has continually gained access to my Spotify. i have tried EVERYTHING. I changed my password and signed out of all devices...several times. But as soon as I sign back in, that device is still there, listening to we...

Newbie

Hi   So a device called "Spotiamb 2.1" has continually gained access to my Spotify.  i have tried EVERYTHING.  I changed my password and signed out of all devices...several time...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Login from China

Hi all, I'm in a bit of a pickle: I have a Spotify premium account which is linked to my facebook account, so it uses my facebook login to login to the app. I am currently in China, where Facebook is blocked. When I try to login to Spotify, it redire...

Casual Listener

Hi all, I'm in a bit of a pickle: I have a Spotify premium account which is linked to my facebook account, so it uses my facebook login to login to the app. I am currently in China, where Facebook is...

osornios

Spotify Star

4134 Views

8 replies

0 likes

  • 4134 Views
  • 8 replies
  • 0 likes

User name with random characters

Hello,Is it normal that my user name, once logged in, is composed of (I guess) random characters, something like ujff5hs6v**********6te9ow? I can see it from Account > Presentation > Profile...Thank you !

Casual Listener

Hello, Is it normal that my user name, once logged in, is composed of (I guess) random characters, something like ujff5hs6v**********6te9ow? I can see it from Account > Presentation > Profile....

298 Views

0 replies

2 likes

Account
Login
  • 298 Views
  • 0 replies
  • 2 likes

Account hacked

My account has been hacked. Someone is deleting my playlists, changed the password and the email address. I have no way of logging in other than doing it through Facebook login. Please help.

Casual Listener

My account has been hacked. Someone is deleting my playlists, changed the password and the email address. I have no way of logging in other than doing it through Facebook login. Please help.

Ajay_p1

Casual Listener

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Random Username for on New Account

I have a family plan, and I just created a new account just to use on my Amazon Echo. I sent a family plan invite to a different email address and used the email link to create a new account. But now the username for that account is just a jumble of ...

Newbie

I have a family plan, and I just created a new account just to use on my Amazon Echo. I sent a family plan invite to a different email address and used the email link to create a new account. But now...

533 Views

0 replies

0 likes

Account
Login
  • 533 Views
  • 0 replies
  • 0 likes

Importing Playlists

Oh GOD I'm frustrated.Years ago my streaming service was Rdio; it went under. I switched to Google Music, but had to learn Python code to transfer my Rdio playlists-- a whole bunch of life happened between then and now-- now I have a Spotify account ...

Casual Listener

Oh GOD I'm frustrated. Years ago my streaming service was Rdio; it went under. I switched to Google Music, but had to learn Python code to transfer my Rdio playlists-- a whole bunch of life happen...

wematrixtree

Regular

1724 Views

2 replies

0 likes

Other
  • 1724 Views
  • 2 replies
  • 0 likes

Artist name change

Hi all, My account is verified and i have my profile page linked to artist page ect. Recently i have gone through the task of changing my name, How do i change the name of my verified profile and link it back to my new artist name? is this possible? ...

Newbie

Hi all,   My account is verified and i have my profile page linked to artist page ect. Recently i have gone through the task of changing my name, How do i change the name of my verified profil...

Lo151

Casual Listener

4971 Views

9 replies

8 likes

Account
  • 4971 Views
  • 9 replies
  • 8 likes

Cant log in with facebook (Ubuntu 16.04)

Hey, I'm using Linux (Ubuntu 16.04) on my new notebook. I successfully installed Spotify but whenever I try to log into my account which I created using FB, unortunately, I get an error message saying I temporarily couldn't be logged in.

Newbie

Hey, I'm using Linux (Ubuntu 16.04) on my new notebook. I successfully installed Spotify but whenever I try to log into my account which I created using FB, unortunately, I get an error message sayin...

368 Views

0 replies

2 likes

  • 368 Views
  • 0 replies
  • 2 likes