Premium was disabled

[Ani9]

Hi,

My friends and I have a family account yesterday our spotify just stopped being premium. It happened for all at a different time. It says that I should update my payment details, however whenever I try to add a payment method and I tried with three different cards yesterday and today about 5 times, a message comes up that my bank has issues. Doesn't make sense since the cards were from different banks. My guess there is something wrong with spotify. Someone had the same experience?

Ani

[Bearfootrecords]

Hi @Ani9 thanks for posting in the Spotify Community! 

We'd recommend trying again using a different web browser, an incognito window, and deleting cache/cookies. If you're still having issues, just get in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.