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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14632 Views

7 replies

11 likes

Security
  • 14632 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551696 Views

991 replies

115 likes

Account
  • 551696 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130928 Views

74 replies

12 likes

Account
Login
Premium
  • 130928 Views
  • 74 replies
  • 12 likes

Help

I was signing in with facebook but have change to a new facebook account and now I can't get back my Spotify acc as it is linked to my wrong facebook acc.

Newbie

I was signing in with facebook but have change to a new facebook account and now I can't get back my Spotify acc as it is linked to my wrong facebook acc.

LordRollin

Community Legend

182 Views

1 replies

0 likes

Login
  • 182 Views
  • 1 replies
  • 0 likes

Cannot activate family premium

Hello,I can't activate my premium family account via the link that I have been provided.What can I do?It just tells me to retry later Thank you in advance !Ozlay

Casual Listener

Hello, I can't activate my premium family account via the link that I have been provided. What can I do? It just tells me to retry later   Thank you in advance ! Ozlay  

Ozlay

Casual Listener

330 Views

2 replies

0 likes

Other
  • 330 Views
  • 2 replies
  • 0 likes

Gutschein einlösen

Habe mir wieder ein Gutschein geholt, Aber jetzt fehlt die Option das ich mit Gutscheincode bezahlen Kann ??

Newbie

Habe mir wieder ein Gutschein geholt, Aber jetzt fehlt die Option das ich mit Gutscheincode bezahlen Kann ??

sillil78

Newbie

1318 Views

3 replies

1 likes

Premium
  • 1318 Views
  • 3 replies
  • 1 likes

Crappy Customer Service

I recently enrolled in college and after being a premium subscriber for a little over a year I attempted to subscibe using the student discount. My credit card was charged the $4.99 yet Spotify said my student status was unable to be verified. I am n...

Gig Goer

I recently enrolled in college and after being a premium subscriber for a little over a year I attempted to subscibe using the student discount. My credit card was charged the $4.99 yet Spotify said ...

johnreuder

Newbie

513 Views

4 replies

1 likes

Account
Premium
Subscription
  • 513 Views
  • 4 replies
  • 1 likes

can i still use gift card to pay for spotify premium germany

I have spotify gift card for Germany. but when I try paying for spotify i don't find this option anymore - i've bought cards in February and they should still be valid. How can i pay with such card?

Newbie

I have spotify gift card for Germany. but when I try paying for spotify i don't find this option anymore - i've bought  cards  in February and they should still be valid. How can i pay with...

Maxim

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Online school

I go online to college to Penn Foster. Can I still get the student discount.

Newbie

I go online to college to Penn Foster. Can I still get the student discount.

Bearfootrecords

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Subscription

Hi guys, I'm new in this forum so I don't know if there's a topic like this. Three months ago I have activated premium, which expires today; so today I decided to cancel subscription but they renew premium for another month charging €9,99 on my debit...

Newbie

Hi guys, I'm new in this forum so I don't know if there's a topic like this. Three months ago I have activated premium, which expires today; so today I decided to cancel subscription but they renew p...

Bearfootrecords

Community Legend

263 Views

1 replies

0 likes

Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

I have two accounts and I can't merge them. And I can't link my Spotify Family

HiI had my first account linked with Facebook. But when I contracted Spotify Family, I created a new account with a new user and mail.Now I can't link the token of the Spotify family with any account. How can I fix it up?Thanks,Raquel-

Newbie

Hi I had my first account linked with Facebook. But when I contracted Spotify Family, I created a new account with a new user and mail. Now I can't link the token of the Spotify family with any acc...

Bearfootrecords

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Credit card problem

I have used spotify for 2 years. In two years all the payments that i made for the premium with my only one credit card. This month i couldnt pay for the premium, its say that i might have some problems with my credit card. I called my bank and asked...

Casual Listener

I have used spotify for 2 years. In two years all the payments that i made for the premium with my only one credit card. This month i couldnt pay for the premium, its say that i might have some probl...

CantDutchThis

Newbie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Subscription cancelled but paypal -9.99€

Hello, I have cancelled my subscription "premium" and i have received email which confirm that : "Vous avez annulé votre abonnement Spotify Premium. Il expirera le 2016-09-27." But in my bank, my account debited 9.99€ on 22/09/2016 via Paypal. My spo...

Casual Listener

Hello,   I have cancelled my subscription "premium" and i have received email which confirm that : "Vous avez annulé votre abonnement Spotify Premium. Il expirera le 2016-09-27."   But ...

squallinou

Casual Listener

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Changing country does not work. I am travelling, can I upgrade?

I am currently travelling and using a free spotify account. I have used my 14 free days abroad and am now locked out of my account. I tried all the suggested steps to resolve this problem without any luck. When I log into my account to change the cou...

Casual Listener

I am currently travelling and using a free spotify account. I have used my 14 free days abroad and am now locked out of my account. I tried all the suggested steps to resolve this problem withou...

rishcastle

Casual Listener

482 Views

3 replies

0 likes

Account
Premium
Subscription
  • 482 Views
  • 3 replies
  • 0 likes

How can i sub with google play acc.

I want to sub but i dont have a credit card i have a money on my google play account but i cant find where i can upload it to spotify to get premium can u help me

Casual Listener

I want to sub but i dont have a credit card i have a money on my google play account but i cant find where i can upload it to spotify to get premium can u help me 😕

Yusuf_Dalli

Casual Listener

243 Views

2 replies

0 likes

  • 243 Views
  • 2 replies
  • 0 likes

How to get back my music

I had originally a premium account but due to certain circumstances I hadn't for awhile. I just upgraded it but it didn't register on my iPhone that it had been. Logged out, logged back in and all my music is gone. Really not impressed... Is there an...

Newbie

I had originally a premium account but due to certain circumstances I hadn't for awhile. I just upgraded it but it didn't register on my iPhone that it had been. Logged out, logged back in and all my...

Bearfootrecords

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Help

Okay so I just changed network providers today and got a new phone but when I logged into my account it said I didn't have premium but the payment just came out today can someone help please.

Newbie

Okay so I just changed network providers today and got a new phone but when I logged into my account it said I didn't have premium but the payment just came out today can someone help please.

Bearfootrecords

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Premium

I downloaded the free Spotify off App Store but ended up wanting the premium 1 so I wouldn't get the ads and that. But I can't log into the premium 1. I made an account with the free 1 so shouldn't they jus link up **bleep** same account ? When I try...

Newbie

I downloaded the free Spotify off App Store but ended up wanting the premium 1 so I wouldn't get the ads and that. But I can't log into the premium 1. I made an account with the free 1 so shouldn't t...

Bearfootrecords

Community Legend

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

Premium was disabled

Hi,My friends and I have a family account yesterday our spotify just stopped being premium. It happened for all at a different time. It says that I should update my payment details, however whenever I try to add a payment method and I tried with thre...

Newbie

Hi, My friends and I have a family account yesterday our spotify just stopped being premium. It happened for all at a different time. It says that I should update my payment details, however whene...

Bearfootrecords

Community Legend

250 Views

1 replies

0 likes

Premium
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family with Premium already, keep playlists for all?

I bough Premium for Family, but my wife already has Premium and tons of playlists. She'll kill me if she loses them;)Can she join my Family account and keep her playlists as though nothing changed?

Casual Listener

I bough Premium for Family, but my wife already has Premium and tons of playlists. She'll kill me if she loses them;) Can she join my Family account and keep her playlists as though nothing changed?

mrGorion

Casual Listener

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

How do I upgrade premium Spotify account to student premium account?

Hello, I have just recieved my NUS extra card and wish to set up my account with my student discount. I already have premium account however and cannot seem to find a way to upgrade it. The webpage to start my student account seems to assume I don't ...

Newbie

Hello, I have just recieved my NUS extra card and wish to set up my account with my student discount. I already have premium account however and cannot seem to find a way to upgrade it. The webpage t...

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Premium mistake

Today my premium account has became free account suddenly, I could not understand because I use spotify with Vodafone. It did not last one month yet.

Casual Listener

Today my premium account has became free account suddenly, I could not understand because I use spotify with Vodafone. It did not last one month yet.

Tornavidasiz

Casual Listener

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Can't change the country

Hi. I created my account in Spain but now I'm living in The Philippines. I tried to change the account country using Philippine bank details as they request but in the last step I get the message "You're in a non Spotify country", which doesn't seems...

Casual Listener

Hi. I created my account in Spain but now I'm living in The Philippines. I tried to change the account country using Philippine bank details as they request but in the last step I get the messag...

jlschulvi

Casual Listener

647 Views

4 replies

0 likes

  • 647 Views
  • 4 replies
  • 0 likes