Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80456 Views

9 replies

2 likes

Account
Login
  • 80456 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734484 Views

18 replies

29 likes

  • 734484 Views
  • 18 replies
  • 29 likes

Superuser Contribution Spotify Cancel Subscription-- Incorrect Password

What is this? Some sort of hoax? ... ponzi scheme? This is ridiculous. I got Spotify Premium for $0.99 for three months on their summer sale but now that it is time to renew for an exorbitant amount of $10/month I want to cancel. It will bill me TOMO...

Newbie

What is this? Some sort of hoax? ... ponzi scheme? This is ridiculous. I got Spotify Premium for $0.99 for three months on their summer sale but now that it is time to renew for an exorbitant amount ...

Jim

Spotify Legend

565 Views

4 replies

1 likes

  • 565 Views
  • 4 replies
  • 1 likes

Superuser Contribution Como puedo darme de baja de Spotify Premium

Hola, cogi una oferta de tres meses de spotify premium y me gustaria saber si me van a seguir cobrando o una vez pasen los tres me darian de baja. Y en el caso de que me siguieran cobrando como puedo darme de baja de la version premium?Gracias por vu...

Newbie

Hola, cogi una oferta de tres meses de spotify premium y me gustaria saber si me van a seguir cobrando o una vez pasen los tres me darian de baja. Y en el caso de que me siguieran cobrando como puedo...

Jessicagongar

Casual Listener

4747 Views

5 replies

2 likes

  • 4747 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Album na tela de bloqueio

Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??

Newbie

Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??

Carvalhot

Newbie

135556 Views

22 replies

3 likes

  • 135556 Views
  • 22 replies
  • 3 likes

Paying for service but can't log in.

I can not find a number or direct contact to Spotify to get assistance with logging in to my account. Yes I have an active account that I'm paying for every month. Please Help!!!

Newbie

I can not find a number or direct contact to Spotify to get assistance with logging in to my account. Yes I have an active account that I'm paying for every month. Please Help!!!

osornios

Spotify Star

173 Views

1 replies

0 likes

Premium
  • 173 Views
  • 1 replies
  • 0 likes

Login Problems

I created 2 Spotify accounts but I only use one, I logged out of it on my phone and now my password isn't working. I've tried to reset the password but that only changes the password for the account I don't use. Now I am worried that I won't be able ...

Newbie

I created 2 Spotify accounts but I only use one, I logged out of it on my phone and now my password isn't working. I've tried to reset the password but that only changes the password for the account ...

osornios

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Change country

Waiting almost a day for someone to resolve an issue with my account.Customer service have acknowledged the issue but don't seem to want to sort it or just don't care.I have followed all the guidelines and CS still havent got back to me.So frustratin...

Newbie

Waiting almost a day for someone to resolve an issue with my account.Customer service have acknowledged the issue but don't seem to want to sort it or just don't care. I have followed all the guidel...

osornios

Spotify Star

320 Views

1 replies

0 likes

Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Upgrading to family subscription

I got spotify premium using a gift card. Now I'm unable to upgrade to family subscription. Any help is appreciated.

Newbie

I got spotify premium using a gift card. Now I'm unable to upgrade to family subscription. Any help is appreciated.

Maxim

Spotify Star

206 Views

1 replies

0 likes

Account
  • 206 Views
  • 1 replies
  • 0 likes

Changing my username

is there anyway to change my username to match my facebook account when i link them i would like it to be my same name not the usernam i created years ago.

Newbie

 is there anyway to change my username to match my facebook account when i link them i would like it to be my same name not the usernam i created years ago. 

osornios

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

being charged 5 times

I never fully started premium because i didnt really know how to get the college discount but i was charged $5.24 five times!!

Casual Listener

I never fully started premium because i didnt really know how to get the college discount but i was charged $5.24 five times!!

zlasee

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Solved!! They don’t delete your account

Three weeks ago I asked for my old account to be deleted as I had started a new one. As helpful as the staff were in replying to my request, I find that three weeks on my old account is still there. To fob me off I’m told it’s just my browser cache, ...

Visitor

Three weeks ago I asked for my old account to be deleted as I had started a new one. As helpful as the staff were in replying to my request, I find that three weeks on my old account is still there. ...

user-removed

Not applicable

14098 Views

6 replies

0 likes

  • 14098 Views
  • 6 replies
  • 0 likes

Solved!! charged card but student discount denied

Hello, MY credit card was charged for the upgrade to student premium. However, when i put in my student information the account was denied. Now I have a charge on my credit card for an account that I cannot use. What do I do?

Casual Listener

Hello,   MY credit card was charged for the upgrade to student premium.  However, when i put in my student information the account was denied.  Now I have a charge on my credit card ...

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Cant log in to my account

I don't remember my password or email associated with my account. When I put my username to get a reset link it just says there's a problem. I have the student discounted account but I don't want to continue paying if I can't even log in.

Newbie

I don't remember my password or email associated with my account. When I put my username to get a reset link it just says there's a problem. I have the student discounted account but I don't want to ...

osornios

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Can't login to spotify account and can't reset my password

Im trying to login to my spotify account, I use the right information and it logs in for like a second or two then it logs out and tells me my login information is wrong. I then tried to reset my password, but I don't even get an email telling me whe...

Casual Listener

Im trying to login to my spotify account, I use the right information and it logs in for like a second or two then it logs out and tells me my login information is wrong. I then tried to reset my pas...

osornios

Spotify Star

541 Views

4 replies

0 likes

Account
Login
  • 541 Views
  • 4 replies
  • 0 likes

Superuser Contribution Fehlermeldung 4 obwohl Internetverbindung vorhanden ist

Hallo zusammen,ich benutze Spotify jetzt schon über zwei Jahre.Seit ca. drei Wochen öffne ich Spotify und es wird angezeigt, dass ich "offline" bin und keine Internetverbindung besteht.Ich bin aber mit dem Internet verbunden! Untern rechts steht auch...

Newbie

Hallo zusammen, ich benutze Spotify jetzt schon über zwei Jahre. Seit ca. drei Wochen öffne ich Spotify und es wird angezeigt, dass ich "offline" bin und keine Internetverbindung besteht. Ich bin ...

Anyk17

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Upgrade to Premium

I had to unsubsribe from premium because it was the only way I could switch from the student discount plan, but now I try to re-enroll with premium and it won't let me, only giving me an error that reads "Unfortunately, there is no support at the mom...

Casual Listener

I had to unsubsribe from premium because it was the only way I could switch from the student discount plan, but now I try to re-enroll with premium and it won't let me, only giving me an error that r...

MaryS

Roadie

177 Views

1 replies

0 likes

Premium
Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Disaster

So for this month I got billed for the regular price because I did not see the email to renew my student discount. I tried calling my bank and they said they could not stop the transaction. I am now back on my student discount, but I do not know how ...

Newbie

So for this month I got billed for the regular price because I did not see the email to renew my student discount. I tried calling my bank and they said they could not stop the transaction. I am now ...

MaryS

Roadie

208 Views

1 replies

0 likes

Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Facebook-linked account, Release Email for a New Account

I've sent support tickets, as the help says I need to contact Spotify to have my email released, or just deleting the facebook-linked account would be super helpful. But I haven't had any response, so I'm not sure what else I should do.

Casual Listener

I've sent support tickets, as the help says I need to contact Spotify to have my email released, or just deleting the facebook-linked account would be super helpful. But I haven't had any response, s...

MaryS

Roadie

247 Views

2 replies

0 likes

  • 247 Views
  • 2 replies
  • 0 likes

Premium for Family

I want to upgrade to Spotify Premium for Family but it says that my premium account was bought through iTunes so i have to cancel though Apple before I can apply. I want to know if, by doing this, I will lose all my current playlists. I've tried to c...

Casual Listener

I want to upgrade to Spotify Premium for Family but it says that my premium account was bought through iTunes so i have to cancel though Apple before I can apply. I want to know if, by doing this, I ...

Maxim

Spotify Star

547 Views

7 replies

0 likes

  • 547 Views
  • 7 replies
  • 0 likes

Account delete

Hi there. I have used my account with my friends but in time I regret this idea. Because my playlist and Spotifys recommended songs started to change style that I don't like. So I wanna refresh or delete my account. How can I do it?

Newbie

Hi there. I have used my account with my friends but in time I regret this idea. Because my playlist and Spotifys recommended songs started to change style that I don't like. So I wanna refresh or de...

Maxim

Spotify Star

312 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 312 Views
  • 1 replies
  • 0 likes