Problems with payment

[victorweg]

I have subscried for the Family Premium plan. I've chosen my credit card as the payment method. This month, my bank delayed the payment for about 2 weeks, and so my premium plan got canceled. The problem is that now I've payed my credit card bill for the month (3 or 4 days ago) and my account is still as a free one. When I enter my account's settings, it tells that my premium got canceled and that I have to choose another payment method. So, the problems are 2: 
1): Although 've delayed my credit card payment, now the bill is payed, so, I've payed, now, for a service that I'm not obtaining (since my account is still appearing as a free one).
2): When I try to update the payment, they suggest another payment methods, as if I was going to purchase again. If I do this and fill the informations with the same credit card that I've been using to pay for it, will I start to pay it twice in my bill? What do I do in order to obtain my premium account back without changing the payment method/card?

Thanks.

[LordRollin]

Hi @victorweg. This sounds like a rather odd issue that I don't think we'll be able to help resolve here on the forums. Fret not, in this instance I would recommend contacting support instead. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

[victorweg]

Thanks a lot! I will send a message to them. I couldn't even find their contact on the website...it's good to know that they're reacheable. Thanks again.