Promoting send me 3 months and only give me one

[eucarioem]

They were sending me back to the promotion of quality witch 3 months from today I signed up and I get a message in my mind that my next position is 28 July. 2016, ocurred with 3 months free promotion.

what about spotify if this is so never subscribe more and will advise all my friends to be careful. 

[Jayson93]

Hey man, discovered the same problem just 10 minutes ago. Looking forward to an answer by service staff-member;)

[osornios]

@eucarioem @Jayson93

To get the 3 month promo you must have left Premium before April 19th, and not have used a similar promo in the past.

It's not possible to get one of the offers with a payment method that's already been used to purchase another offer before.

If that doesn't apply to you, contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.