Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Error code 6.4-
I just pruchased a Premium account in order to play Spotify on my TV. I am logged in on my MAC but after multiple attempts using my user name and my emial address, and yes it is the correct password, I store my password on LastPass and there is no way I caould do that wrong 5 times, no luck.
I see no way on the site to actually contact Support maybe I'm missing something. A site without clear, obvious ways to get officail help looks to me like a company trying to dodge customers ala cable companies.
Multiple attempts using email and and user name.
BTW- I only joined at Premium because it was the only way to play on ROKU and I am having a Boxing Day party Friday and wanted to use a playlist that I saw on OpenCulture, the funky, cool list which is currently playing James Brown, sweet but useless if I can't login. Lots of pauses...
Spotify shouldn't start the clock on my subscription until I can login.
Cheers all! <script>// if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc="1";var lponlyfill=null; if (lploc==3){ var lpdontsubmit=1; var _lpdoc=document; var _frm=_lpdoc.getElementById('js-login-form-email'); var _lu=_lpdoc.getElementById('login-username'); var _lp=_lpdoc.getElementById('login-password'); if (_frm && _lp && _lu) { if (_lu) _lu.value=lpcurruser; if (_lp) _lp.value=lpcurrpass; } if (!lponlyfill) { _lpdoc.getElementById('login-button-login-submit').click(); } } lpcurruser = ''; lpcurrpass = ''; // </script> <script>// if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc="1";var lponlyfill=null; if (lploc==3){ var lpdontsubmit=1; var _lpdoc=document; var _frm=_lpdoc.getElementById('js-login-form-email'); var _lu=_lpdoc.getElementById('login-username'); var _lp=_lpdoc.getElementById('login-password'); if (_frm && _lp && _lu) { if (_lu) _lu.value=lpcurruser; if (_lp) _lp.value=lpcurrpass; } if (!lponlyfill) { _lpdoc.getElementById('login-button-login-submit').click(); } } lpcurruser = ''; lpcurrpass = ''; // </script> <script>// if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc="1";var lponlyfill=null; if (lploc==3){ var lpdontsubmit=1; var _lpdoc=document; var _frm=_lpdoc.getElementById('js-login-form-email'); var _lu=_lpdoc.getElementById('login-username'); var _lp=_lpdoc.getElementById('login-password'); if (_frm && _lp && _lu) { if (_lu) _lu.value=lpcurruser; if (_lp) _lp.value=lpcurrpass; } if (!lponlyfill) { _lpdoc.getElementById('login-button-login-submit').click(); } } lpcurruser = ''; lpcurrpass = ''; // </script> <script>// if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurruser = document.getElementById('lpcurruserelt').value; document.getElementById('lpcurruserelt').value = ''; } if (typeof(lpcurrpass) == 'undefined') lpcurrpass=''; if (document.getElementById('lpcurrpasselt') && document.getElementById('lpcurrpasselt').value != '') { lpcurrpass = document.getElementById('lpcurrpasselt').value; document.getElementById('lpcurrpasselt').value = ''; } var lploc="1";var lponlyfill=null; if (lploc==3){ var lpdontsubmit=1; var _lpdoc=document; var _frm=_lpdoc.getElementById('js-login-form-email'); var _lu=_lpdoc.getElementById('login-username'); var _lp=_lpdoc.getElementById('login-password'); if (_frm && _lp && _lu) { if (_lu) _lu.value=lpcurruser; if (_lp) _lp.value=lpcurrpass; } if (!lponlyfill) { _lpdoc.getElementById('login-button-login-submit').click(); } } lpcurruser = ''; lpcurrpass = ''; // </script>
Hi bobbing56, I, too, am using a Roku (Roku 4400) and I can't log in to my Spotify account either.
Quite frustrating. Did you ever receive any asssitance?
I'm having same problem over two years now. Try so much than I give up. Than I try ...than give up. No one to talk to. ..blah blah blah. I am have been premium member for years and this sucks I know to not talk to a person . Ughhh
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…