My account has been hacked please help

[shanewaj]

Hi my account have been hacked.

I received this email and I havn't done this.

and now I can't login to my account

please help asap

Hello, Spotify here.
We wanted to let you know that the email address on your Spotify account has changed recently.
Your previous email address was: <snip - Moderator edit>
It's now: <snip - Morderator edit>
If you meant to do that, then no worries. It's business as usual for you.
If this wasn't you, email us at account-details-changed@spotify.com to let us know. We'll look into what's happened.

[Lijomi · Accepted solution]

Hey there shanewaj,

If your account was hacekd and your email/password has been changed. Try to contact Spotify Support via this contact form.

Via this form it's possible to select the email to which you want Spotify Support to reply too.

If you recieve an automated reply email, telling you to check out the help section (faq) or the community, you need to reply back to it, saying you still need help, even if it's from a no-reply adress. The Spotify Support will contact you.

If you dont recieve any mail, look in your spam folder to see if there is an email there. Make sure you are checking the email account you used on the contact form.

Support usually replies within 24-48 hours.

Hopefully this will help you out!