Really Strange issue- logging in

[tranmereforever]

Hi all,

Really strange issue has suddenly started.

I have Spotify Premium and all was working well,

Last week it logged me out of my phone and despite it being the right password it would not let me log in, reset the password and then it worked on my phone but new password does not on laptop.

Changed it once more and had the same error the other way around, password is correct but can only have one device

Added to it the log in without password is not sending a link to my emails either 

Has it changed to just one device?

[Billy-J]

Hey @tranmereforever, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.