Recurring payment with PayPal not working.

[dr0pi]

In April I had to remove an old bank account from my PP. Therefor I cancelled my recurring payments to you because they were linked to the old bank account.

Starting from there Spotify pings me every month that something went wrong with my payment via PP. I have to pay "manually" every month, but a deeper look in my PP account showed me multiple allowances towards Spotify to receive money regularly. Not any of these allowances (in german PP ''Händlerabbuchung'') had any money booked.

I cancelled the old ones and only the one from today is still active. Please have a look If there is something misconfigured in my account. 

Thank you!

[KatesHere]

Hey there @dr0pi and welcome to the community!

Unfortunately, you'll need to get in touch with a member of the Spotify staff to have them take a closer look in your issue. You can do that either by contacting them via Twitter @SpotifyCares or their contact form. However before you do that, I'd suggest you try the process again after clearing out the cache/cookies memory in your browser or by opening an incognito window. Also, make sure that you have entered all the correct information of your card to your  PayPal account.

Keep in mind that if you use the contact form, if you receive an automated reply directing you back to the community, you'll need to reply to it, even if it's from a no-reply. Support gets back within 24-48 hours.

Hope this helped!

K