Redeem Code won't work! Just got the code. Keeps telling me error message.

[Cosette]

My friend gifted me a spotify premium redeem code and I keep trying to enter it in and it keeps telling me

"Oops! Something went wrong, please try again or check out our help area"

I would hate for my friend to spend money on this and it be worth nothing. Please!

A couple things I have already tried

1) cleared browsers of all cookies and caches.

2) tried all three of my browsers (Explorer, Firefox, and Chrome)

3) Entered code in at least a dozen times

[Peter__]

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@Adam wrote:

Hi folks, we can't look into gift card queries via the Community, so you'll need to get in touch via the link Peter helpfully posted above. Include information about the code -- order ID, where you bought, what country it came from, etc. - to speed things along.

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The Spotify team will be able to lend a hand to get the code redeemed to your account if you get in touch with the needed details as Adam outlined above. 

[Ivanovich4]

What's this error message? When I enter the code it says oops something went wrong...

I've been trying 10 times and nothing, it is a valid code, but I can't redeem it!

Please help!

[Peter__]

@Ivanovich4 - Unfortunately we can't help out with gift/eCard issues here on the community. If you could get in touch with the customer services team directly using the online contact form, including your code in the email they will be able to investigate this a little further for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Mariconio]

Could you just tell us why this is happening to SO MANY PEOPLE???

[Peter__]

My guess a system glitch or error, but we are unlikely to ever know the reason from Spotify.

It should be easily solved once you get in touch with customer services though.

[Rocoka]

Yes! I'm having the same problem with redeeming my codes. I'm tired of that error OOOPS WTF???

[Peter__]

Just get in touch with the customer services team directly using the online contact form including the code, order ID (if known), where you bought it and in what country and one of their advisers will be able to lend a hand to get it redeemed to your account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Mariconio]

The problem stays the same. I couldn't redeem the codes. Spotify telling me that they're fixing the system, in the meantime, they cannot redeem my code. Perfect!

[XW0UT3RX]

Any progress into this matter?

Quite annoyingly no one seems to have an answer as to when the problem is going to be fixed.

It can tell that the code is legit, because if you put in some random code it says code invalid and not with a real one.

[Lisa_simpsonite]

No progress at all, 7 days and everytime I try to redeem a code, the same error shows up.

Very annoying

[Joe]

If you haven't contacted suport yet, you should do so, as outlined above. If you have contacted them, keep the email exchange going until the issue is sorted.

[Mariconio]

Spotify is scamming people with the codes they send. Don't ever trust their promos and/or gifts.

Whenever they want, they'll cancel those awards and they won't let you redeem those codes.

Very upset with their arbitrary policies.

You simply can't trust Spotify

[Peter__]

@Mariconio - Did you get in touch with support? 

I have only ever known Spotify to not honour codes when they have been obtained in a way which is in breach of the ToS.