Announcements

Help Wizard

Step 1

NEXT STEP

Redeemed 15 downloads using a code, but no downloads showing up in account

Redeemed 15 downloads using a code, but no downloads showing up in account

Avatar of RnaByr
Casual Listener
2012-08-24 08:23 PM

I recently bought a £10 gift card and redeemed the code for 15 song downloads, but my account says I have no downloads. What can I do?

0 Likes
Reply
3 Replies

Avatar of Richard
Community Legend
2012-08-24 08:30 PM

They can just take a little while to come through sometimes. If they don't show up in a few hours (it shouldn't take that long) just get in touch via the contact form and we'll investigate (be sure to include the gift card PIN).

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
0 Likes

Avatar of RnaByr
Casual Listener
2012-08-25 12:09 AM

Waited a few hours... still nothing. Emailed support and got told that I should ask about it on the community. 

0 Likes

Avatar of Richard
Community Legend
2012-08-27 08:03 AM

Following this up by email.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 2 years ago in Social & Random
Read more