Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14831 Views

7 replies

11 likes

Security
  • 14831 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554083 Views

991 replies

116 likes

Account
  • 554083 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131213 Views

74 replies

12 likes

Account
Login
Premium
  • 131213 Views
  • 74 replies
  • 12 likes

Paid for down load, but showing unable to download error 910

Purchased track and got verification of payment, but not able to download the track saying " The tracks you were trying to down load are currently unavailable. Try again later ERROR 910" Contacted Spotify, all they said was try the community...

Newbie

Purchased track and got verification of payment, but not able to download the track saying " The tracks you were trying to down load are currently unavailable. Try again later ERROR 910" Contacte...

stoffel1973

Regular

639 Views

3 replies

0 likes

  • 639 Views
  • 3 replies
  • 0 likes

redeemed code but no download credits on account

I have redeemed a PIN from a download gift card for 15 downloads, even got an email receipt , but my account shows no downloads available. Any ideas?

Casual Listener

I have redeemed a PIN from a download gift card for 15 downloads, even got an email receipt , but my account shows no downloads available. Any ideas?  

meahtenoha

Spotify

647 Views

6 replies

0 likes

  • 647 Views
  • 6 replies
  • 0 likes

Music not playing at all

Can anyone suggest a way to get music playing and/or contact an actual person w a ph # @ Spotify?

Casual Listener

Can anyone suggest a way to get music playing and/or contact an actual person w a ph # @ Spotify?

Hurricanes1

Casual Listener

368 Views

4 replies

0 likes

  • 368 Views
  • 4 replies
  • 0 likes

I cannot Change my country!

Hi, I am Brazilian, and I used to live in US because I was studying there. Therefore I got Spotify in the US, and I live no more there and my current country is Brazil. Can I change that, or only paying?!Thanks, Renan

Newbie

Hi,  I am Brazilian, and I used to live in US because I was studying there. Therefore I got Spotify in the US, and I live no more there and my current country is Brazil. Can I change that, or...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Solved!! I forgot my email address... and nothing will help

Hello, a few days ago I wrote this: "I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the contract will be extended accordingly. can provide all the information, th...

Regular

Hello,   a few days ago I wrote this:   "I forgot my email address. my account is a facebook account. The problem is that I'm testing the 30 day premium and does not want that the c...

user-removed

Not applicable

1261 Views

9 replies

0 likes

  • 1261 Views
  • 9 replies
  • 0 likes

login

I am unable to access my spotify account. Whenever I try to reset my pw, I'm told to change my settings at facebook !?! I have never used fb to access spotify before. I tried removing the app from my facebook account, but it still tells me to change ...

Newbie

I am unable to access my spotify account. Whenever I try to reset my pw, I'm told to change my settings at facebook !?! I have never used fb to access spotify before. I tried removing the app from...

219 Views

0 replies

0 likes

  • 219 Views
  • 0 replies
  • 0 likes

which US Cash cards or Prepaid Credit Cards work with Spotify?

    which US Cash cards or Prepaid Credit Cards work with Spotify ????

Casual Listener

    which US Cash cards or Prepaid Credit Cards work with Spotify ????

user-removed

Not applicable

2740 Views

5 replies

0 likes

  • 2740 Views
  • 5 replies
  • 0 likes

Solved!! Being Charged for Download .... Without downloading!

So I've been using spotify (this time around), for about 1/2 months I think. I listen to the top 100 song playlist most days and have it as offline on my mobile. Well i was charged two lots of £50 (£100) for two groups of 100 songs yesterday. I dont'...

Casual Listener

So I've been using spotify (this time around), for about 1/2 months I think. I listen to the top 100 song playlist most days and have it as offline on my mobile.   Well i was charged two l...

will311258

Casual Listener

2690 Views

37 replies

0 likes

  • 2690 Views
  • 37 replies
  • 0 likes

Solved!! "!" beside downloaded track

I bought a bundle of 40 songs which is up today I have downloaded 39 tracks, so should still have 1 left BUT it staes I do not, but I do have one track in my downloaded playlist that has an exclimation mark beside it what does that mean? And if I did...

Music Fan

I bought a bundle of 40 songs which is up today   I have downloaded 39 tracks, so should still have 1 left   BUT it staes I do not, but I do have one track in my downloaded playli...

J-Basil

Casual Listener

1342 Views

11 replies

0 likes

  • 1342 Views
  • 11 replies
  • 0 likes

Country change issue

Hi!I am from Spain and I just moved to Germany. I've been listening to Spotify for the last weeks without problems, but suddenly I got a message saying that my country does not match the one set in my profile, and it tells me to change it. Well, when...

Newbie

Hi! I am from Spain and I just moved to Germany. I've been listening to Spotify for the last weeks without problems, but suddenly I got a message saying that my country does not match the one set ...

Richard

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Redeemed 15 downloads using a code, but no downloads showing up in account

I recently bought a £10 gift card and redeemed the code for 15 song downloads, but my account says I have no downloads. What can I do?

Casual Listener

I recently bought a £10 gift card and redeemed the code for 15 song downloads, but my account says I have no downloads. What can I do?

Richard

Community Legend

316 Views

3 replies

0 likes

  • 316 Views
  • 3 replies
  • 0 likes

Can't rename my playlists

I have the Spotify app on my iPhone with a premium account. But when I do playlists and I want to rename them: it doesn't work.

Casual Listener

I have the Spotify app on my iPhone with a premium account. But when I do playlists and I want to rename them: it doesn't work.

mstjazzy

Newbie

2331 Views

1 replies

1 likes

  • 2331 Views
  • 1 replies
  • 1 likes

Multiple devices problem

Hi All I have a premium subscription and the following devices: iPhone 4S - used primarily with playlists synced for offline listening on the London underground dailyMac Book - used for streaming. Not a single playlist (have checked) is marked as "Av...

Regular

Hi All   I have a premium subscription and the following devices:   iPhone 4S - used primarily with playlists synced for offline listening on the London underground daily Mac Book - u...

MichaelTapp

Music Fan

4857 Views

10 replies

0 likes

  • 4857 Views
  • 10 replies
  • 0 likes

Premium not working, duplicate account?

I upgraded to spotify premium about an hour ago, however both the mobile (iPhone) and desktop (mac) apps aren't recognizing my account as premium. I have tried logging out and reinstalling both applications as well as deleting plist and cache files. ...

Newbie

I upgraded to spotify premium about an hour ago, however both the mobile (iPhone) and desktop (mac) apps aren't recognizing my account as premium. I have tried logging out and reinstalling both appli...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Got Unlimited but I'm still seeing ads

Hello. I've paid for Spotify Unlimited, but I'm still seeing ads. I've tried logging out and logging back in and it didn't help.

Casual Listener

Hello. I've paid for Spotify Unlimited, but I'm still seeing ads. I've tried logging out and logging back in and it didn't help.

user-removed

Not applicable

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Won't upgrade to premium?

Hi, I paid for a 1 month subscription to spotify premium, but when I tried using the program or the iPhone app it was still the free version. What do I do?

Newbie

Hi, I paid for a 1 month subscription to spotify premium, but when I tried using the program or the iPhone app it was still the free version. What do I do?

virre-v

Newbie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

FACEBOOK TROUBLES

My spotify account is linked to an incorrect facebook account (I have two). I deleted the account, but my spotify account is still linked. I have tried everything. How do I fix this?

Casual Listener

My spotify account is linked to an incorrect facebook account (I have two). I deleted the account, but my spotify account is still linked. I have tried everything. How do I fix this?

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

gift card

hello i loaded my accont with 40 downloads yesterday from a gift card but now icant find any downloads on my accont and the gifcard is invalid

Newbie

hello i loaded my accont with 40 downloads yesterday from a gift card but now icant find any downloads on my accont and the gifcard is invalid

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes