Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80429 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653887 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734357 Views
18 replies
29 likes
Hi! I bought a giftcard to use premium for six months and when trying to redeem the code it just states that the code is invalid. I'm 100% sure that the code i typed is correct. Already contacted the place of purchase and they told it should run smoo...
Hi! I bought a giftcard to use premium for six months and when trying to redeem the code it just states that the code is invalid. I'm 100% sure that the code i typed is correct. Already contacted the...
Spotify
1480 Views
2 replies
0 likes
one of my playlists had 4 songs one of those songs were removed from my playilist , now when I am searching for that song I am not able to find looks like the song has been removed from the database itself Same thing happened to another set of songs ...
one of my playlists had 4 songs one of those songs were removed from my playilist , now when I am searching for that song I am not able to find looks like the song has been removed from ...
655 Views
0 replies
1 likes
Hello all my playlists are gone i just got a new computer and installed spotfiy and they are all gone. Please help me!
Hello all my playlists are gone i just got a new computer and installed spotfiy and they are all gone. Please help me!
Spotify Legend
169 Views
1 replies
0 likes
I tried to download a track and it didn’t appear in my downloads section of Spotify. I had 7 downloads left with 2 days to purchase. I read in the help section that I could download a track up to 5 times. I tried to download the track again and it st...
I tried to download a track and it didn’t appear in my downloads section of Spotify. I had 7 downloads left with 2 days to purchase. I read in the help section that I could download a track up to 5 t...
185 Views
0 replies
0 likes
Bought a new computer, set it up and when I installed spotify, all playlists were gone. I have tried logging in with both original username and the facebook login, but they won't appear. I've also tried connecting and disconnecting from facebook with...
Bought a new computer, set it up and when I installed spotify, all playlists were gone. I have tried logging in with both original username and the facebook login, but they won't appear. I've also tr...
Casual Listener
500 Views
2 replies
0 likes
Hi, I am a spotify premium user and I am deleting my current facebook account and want to switch my spotify account to another facebook username, and it does not seem possible. This is the only way that I will be able to continue using spotify. I hav...
Hi, I am a spotify premium user and I am deleting my current facebook account and want to switch my spotify account to another facebook username, and it does not seem possible. This is the only ...
Spotify
256 Views
1 replies
0 likes
Hi, I accidentaly bought 2 x 100 downloads on my account, making a huge whole in my wallet. I only ment to buy 100 downloads, not 200. Is there any way to cancel one of them? Thanks!
Hi, I accidentaly bought 2 x 100 downloads on my account, making a huge whole in my wallet. I only ment to buy 100 downloads, not 200. Is there any way to cancel one of them? Th...
Spotify
417 Views
3 replies
0 likes
Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. When I found out I was charged again, my account acted...
Hi, I recently noticed on my credit card that I was charged $9.99 by Spotify. Literally right after I signed up for the free trial, I went to cancel. I still remember the endless pages to cancel. Whe...
Newbie
5121 Views
15 replies
0 likes
I have to change my Spotify username, and I've realized that I can't do that. I think I have to unregister my Spotify account first and then create a new. How do I do?
I have to change my Spotify username, and I've realized that I can't do that. I think I have to unregister my Spotify account first and then create a new. How do I do?
Community Legend
1364 Views
3 replies
0 likes
I have attempted to contact support on this issue, and they have not provided me with any help, so I hope that the messageboards are more helpful! I was reading a few topics on this message board, and it sounds like my account was split into two. Spo...
I have attempted to contact support on this issue, and they have not provided me with any help, so I hope that the messageboards are more helpful! I was reading a few topics on this messag...
Spotify Legend
305 Views
1 replies
0 likes
hello,i bought two codes recently, to get spotify unlimited. i had it, and listened to it a lot. but now, suddenly, im getting the message that im using spotify free again. can anyone help me to get it back to unlimited without buying another code?
hello, i bought two codes recently, to get spotify unlimited. i had it, and listened to it a lot. but now, suddenly, im getting the message that im using spotify free again. can anyone help me to ge...
Spotify
311 Views
1 replies
1 likes
I have premium account and I think that I have unlimited songs offline, but a missage appears in my iphone "Has alcanzado la cantidad máxima de canciones disponibles offline. Para poder hacer diponiles las demas, desactiva el modo offline de otra lis...
I have premium account and I think that I have unlimited songs offline, but a missage appears in my iphone "Has alcanzado la cantidad máxima de canciones disponibles offline. Para poder hacer diponil...
Newbie
26162 Views
24 replies
0 likes
I just joined sportify and RANDOM songs I don't have anywhere on my computer are there, and I am being subscribed to things I have no interest in. WHY IS THIS??
I just joined sportify and RANDOM songs I don't have anywhere on my computer are there, and I am being subscribed to things I have no interest in. WHY IS THIS??
186 Views
0 replies
0 likes
I am trying to uppgrade my spotify account into premium, but everytime i try to uppgrade it it just says "declined"i have tried with several VISA cards, but still cant uppgrade! HELP ME!! im going on holiday tomorrow, and i really need my music
I am trying to uppgrade my spotify account into premium, but everytime i try to uppgrade it it just says "declined" i have tried with several VISA cards, but still cant uppgrade! HELP ME!! im going ...
Spotify
253 Views
1 replies
0 likes
My Premium account seems to have been hacked. My email address was changed, playlists were all deleted and cannot change account info without password which has been changed. can access my account via facebook login but cannot use contact form as the...
My Premium account seems to have been hacked. My email address was changed, playlists were all deleted and cannot change account info without password which has been changed. can access my account vi...
Spotify
277 Views
1 replies
0 likes
I'm attempting to upgrade my account to premium but when I go to enter my payment details the page never loads. It looks like something is wrong with your payment system. When can I get premium?
I'm attempting to upgrade my account to premium but when I go to enter my payment details the page never loads. It looks like something is wrong with your payment system. When can I get premium?
176 Views
0 replies
0 likes
hi, can you help me atall. My account has been stuck on offline for weks now. Is there something that i need to do to ge it back online. Thanks.
hi, can you help me atall. My account has been stuck on offline for weks now. Is there something that i need to do to ge it back online. Thanks.
Casual Listener
1121 Views
6 replies
0 likes
hello, i recently bought a spotify code. i redeemed it. now there is a problem: i excedently purchased the wrong thing. i bought spotify unlimited, while i was suppose to buy spotify premium. i tried to change this immediatly, but i dont have a credi...
hello, i recently bought a spotify code. i redeemed it. now there is a problem: i excedently purchased the wrong thing. i bought spotify unlimited, while i was suppose to buy spotify premium...
Spotify Legend
253 Views
1 replies
0 likes
Hi all, I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playlists. I wonder whether it is because of the country change or b...
Hi all, I have recently purchased the premium account and changed my country from Spain to Germany. The problem is that there are some songs that have completely disappeared from my playli...
Newbie
2858 Views
7 replies
1 likes
I had spotify free for several years without any problem. But recently I bought a Samsung s2 so I changed to premium so that I could use spotify on my phone as well. But I don't remember my password to my spotify and when I requested a new one I didn...
I had spotify free for several years without any problem. But recently I bought a Samsung s2 so I changed to premium so that I could use spotify on my phone as well. But I don't remember my password ...
Casual Listener
257 Views
3 replies
0 likes
